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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=7&search_api_fulltext=&sort=desc
Survey
Topics
P-HL20
Results of blood test, x-ray, or other test were easy … literacy
P-HL18
Explanation of blood test, x-ray, or other test was easy … Health Plan
Health literacy
P-HL15
Personal doctor gave easy … Health Plan
Health literacy
P-HL14
Personal doctor gave easy … P-HL11
Instructions about specific illness or health condition were easy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=11
May 02, 2024 - P-HL34
Information about how much patient would have to pay for medicines was easy … P-HL40
Information about how to make a complaint to the health plan was easy … Information about how much patient would have to pay for special services or equipment was easy … Health literacy
P-HL50
Information about how to stay healthy was easy
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/intro.html
February 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy … Everyone appreciates information that is clear and easy to act on and healthcare systems that are easy
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool9a.html
March 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy … Resources for Multilingual, Easy-to-Read Materials
The National Institutes of Health's MedlinePlus
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/appx.html
March 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy … Review Form (16 KB) ]
Tools To Improve Written Communication
Tool 11: Assess, Select, and Create Easy-to-Understand
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-healthlit-items-cg-survey30-adult.html
January 01, 2018 - In the last 6 months, how often did this provider give you easy to understand information about these … In the last 6 months, how often were these instructions easy to understand? … In the last 6 months, how often did this provider give you easy to understand instructions about how … , how often did this provider explain the possible side effects of your medicines in a way that was easy … In the last 6 months, how often was the explanation of what the test was for easy to understand?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-tools-webcast-2022-hays.pdf
January 01, 2022 - D In the last 6 months, how often did this provider give you easy to understand information about these … In the las t 6 months, how often w ere these
instructions easy to understand? … In the fast 6 months, how o ften did thi s provid er
give you easy to understand instructions about … In the last 6 months, how o ften was the explanation
of what the te st was for easy to understand? … In the last 6 months, how often w ere the results o f
your blood test, x-ray, or o ther test easy to
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/health-literacy-education-presentation-tool-3a.pptx
January 01, 2019 - Health literate organizations make these tasks easy to complete. … Everyone appreciates it when information is easy to understand and act and services are easy to access … Make numbers easy. … We also need choose educational materials that are easy for our patients to understand and act on. … Easy-to understand materials make numbers easy – such as using frequencies like 1 in 10 instead of 10
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/health-literacy-education-presentation-tool-3a.pdf
January 01, 2019 - Health literate organizations make these tasks easy to complete. … Everyone appreciates it when information is easy to understand and act and services are easy to access … , no jargon, active voice.
• No distracting content, visuals reinforce messages.
• Make numbers easy. … We also need choose educational materials that are easy for our patients to understand and act on. … Easy-to understand materials make numbers easy – such as using frequencies like 1 in 10 instead of 10
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool8.html
February 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy … Medicine is a common word that is easy for patients to understand. … Go to Tool 4: Communicate Clearly for tips for communicating in a way that will be easy to understand … Tool 16: Help Patients Take Medicine Correctly has examples of easy-to-understand medicine lists and
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool6.html
February 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy … Make sure your emails are easy to understand (e.g., do not use medical terminology). … This Lab Results Letter provides an example of an easy-to-understand letter explaining the need for
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/HIT/measures.html
April 01, 2020 - Blood tests, x-rays, or other test results were easy to find on website
C-HIT16. … Blood tests, x-rays, or other test results were presented in a way that was easy to understand
C-HIT21 … Visit notes were easy to understand
Page last reviewed April 2020
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool13b.html
April 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool4.html
April 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy … For guidance on improving written communication, go to Assess, Select, and Create Easy-to-Understand … a medical term, ask whether the patient is familiar with it and if not, define it in a way that is easy
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ce.effectivehealthcare.ahrq.gov/news/newsroom/case-studies/201602.html
April 01, 2016 - "Our number one goal is to make it extremely easy for the patient," noted Marci Leonard, supervisor of … In addition to giving objective feedback on whether materials are easy to understand and easy for patients … Leonard, who explained that it is not easy to tell clinical experts that the information they document
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=6&search_api_fulltext=&sort=desc
P-HL34
Information about how much patient would have to pay for medicines was easy … Health literacy
P-HL29
Coverage and benefits information was easy … Plan
Health literacy
P-HL24
Health plan information was easy … Health literacy
P-HL21
Information from customer service was easy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=16&search_api_fulltext=&sort=desc
H-HL35
Information from hospital staff about taking care of self at home was easy … H-HL37
Written instructions about how to take care of self at home were easy … Clinician & Group
Health literacy
C-HL7
Provider gave easy … C-HL12
Instructions about specific illness or health condition were easy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html
June 01, 2017 - Q14 Nurses listened carefully to parent
Q15 Nurses explained things to parent in a way that was easy … Q17 Doctors listened carefully to parent
Q18 Doctors explained things to parent in a way that was easy … Child
Q8 Nurses listened carefully to child
Q9 Nurses explained things to child in a way that was easy … Q11 Doctors listened carefully to child
Q12 Doctors explained things to child in a way that was easy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=4&search_api_fulltext=&sort=asc
C-HL12
Instructions about specific illness or health condition were easy … Clinician & Group
Health literacy
C-HL15
Provider gave easy … Clinician & Group
Health literacy
C-HL16
Provider gave easy … literacy
C-HL19
Explanation of blood test, x-ray, or other test was easy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=4&search_api_fulltext=&sort=asc
literacy
H-HL21
Explanation of blood test, x-ray, or other test was easy … Health literacy
H-HL23
Blood test, x-ray, or other test results were easy … Hospital
Health literacy
H-HL28
Forms were easy … H-HL35
Information from hospital staff about taking care of self at home was easy