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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=8&search_api_fulltext=&sort=asc
Health Plan
Health literacy
P-HL6
Personal doctor gave easy … P-HL11
Instructions about specific illness or health condition were easy … Health Plan
Health literacy
P-HL14
Personal doctor gave easy … Health Plan
Health literacy
P-HL15
Personal doctor gave easy … literacy
P-HL18
Explanation of blood test, x-ray, or other test was easy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=7&search_api_fulltext=&sort=asc
C-HL12
Instructions about specific illness or health condition were easy … Clinician & Group
Health literacy
C-HL15
Provider gave easy … Clinician & Group
Health literacy
C-HL16
Provider gave easy … literacy
C-HL19
Explanation of blood test, x-ray, or other test was easy … Health literacy
C-HL20
Results of blood test, x-ray, or other test were easy
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/assessment-quiz.pdf
March 01, 2024 - Choose easy-to-use patient portals.
Improve secure email exchanges. … Assess whether materials are easy to read, understand, and act on. … Choose materials that are easy to read, understand, and act on. … Sometimes you just cannot find easy-to-understand instructions or other health information. … Additional Resources
The following are examples of easy-to-understand patient forms and letters.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/supplemental-health-literacy-cgcahps-adult-2357-3a.docx
May 01, 2017 - In the last 6 months, how often did this provider give you easy to understand information about these … In the last 6 months, how often were these instructions easy to understand? … In the last 6 months, how often did this provider give you easy to understand instructions about how … , how often did this provider explain the possible side effects of your medicines in a way that was easy … In the last 6 months, how often was the explanation of what the test was for easy to understand?
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/ccc/measures.html
April 01, 2022 - providers or services
Parents’ Experiences Getting Specialized Services for Their Child
CC9 Easy … to get special medical equipment or devices for child
CC12 Easy to get special therapy for child … CC15 Easy to get treatment or counseling for child
Parents' Experiences with the Child's Personal … conditions affected family's day-to-day life
Parents’ Experiences with Prescription Medicines
CC23 Easy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=5&search_api_fulltext=&sort=desc
Health Plan
Health literacy
P-HL6
Personal doctor gave easy … Adult
Health Plan
Health literacy
P-HL55
It was easy … Health literacy
P-HL54
Information on the health plan's Website was easy … Information about how much patient would have to pay for special services or equipment was easy … P-HL40
Information about how to make a complaint to the health plan was easy
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/patient-feedback-questions.docx
March 01, 2024 - ☐Yes
☐No
Questions for Be Easy to Reach: Tool #7
1. … Was the response easy to understand? … Were the instructions or written information easy to understand? … Were the forms you were asked to sign easy to understand? … ☐Yes
☐No
Questions for Make Referrals Easy: Tool #21
1.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hp-chartbook.pdf
January 01, 2023 - to get special medical equipment or devices for child
Easy to get special therapy for child
Easy … to get treatment or counseling for child
Getting Prescription Medicine
Easy to get prescr iption … to get special medical equipment or devices for child
Easy to get special therapy for child
Easy … to get treatment or counseling for child
Getting Prescription Medicine
Easy to get prescription … In the last 6 months, how often was it easy to get this treatment or counseling for your
child?
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool17c.html
March 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy … Are our explanations and instructions hard or easy to understand?
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=21
May 02, 2024 - Health literacy
H-HL23
Blood test, x-ray, or other test results were easy … Hospital
Health literacy
H-HL28
Forms were easy … H-HL35
Information from hospital staff about taking care of self at home was easy … H-HL37
Written instructions about how to take care of self at home were easy
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool23a.html
April 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy … ____________________________
Does our practice have materials that explain costs in a way that is easy
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-tables-15-16.pdf
March 12, 2018 - proficiency
Messaging
Appropriate written visit summary content
Written visit summary was useful and easy … rounds
Appropriate written hospitalization summary
content
Written hospitalization summary was easy … FECC-9 81.9 75.7**
Appropriate written visit summary content
Written visit summary was useful and easy … written hospitalization summary FECC-12 89.8 85.5
content
Written hospitalization summary was easy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=6&search_api_fulltext=&sort=asc
descending
C-HL20
Results of blood test, x-ray, or other test were easy … Clinician & Group
Health literacy
C-HL16
Provider gave easy … Clinician & Group
Health literacy
C-HL15
Provider gave easy … Clinician & Group
Health literacy
C-HL7
Provider gave easy … C-HL12
Instructions about specific illness or health condition were easy
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/quick.html
February 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy … Medicine Reviews ( Tool 8 )
I want to be confident that I am speaking to patients in a way that is easy
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool7b.html
March 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy … If using an automated system, were the menus easy to understand?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/supplemental-mobilityimpairments-healthplan-adult-2157-9a.docx
September 25, 2017 - In the last 12 months, how often was it easy to move around the restroom at your personal doctor’s office … In the last 12 months, how often was it easy to get this kind of therapy? … In the last 12 months, how often was it easy to get speech therapy? … In the last 12 months, how often was it easy to get your mobility equipment repaired? … In the last 12 months, how often was it easy to get or replace the mobility equipment that you needed
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-tables-13-14.pdf
March 09, 2018 - Appropriate written visit summary content FECC-9 81.0 82.1
Written visit summary was useful and easy … hospitalization
summary content
FECC-12
91.7 88.2
Written hospitalization summary was easy … Appropriate written visit summary content FECC-9 80.7 82.2
Written visit summary was useful and easy … Written hospitalization summary was easy
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ce.effectivehealthcare.ahrq.gov/health-literacy/patient-education/pemat5.html
November 01, 2020 - /V)
Topic: Use of Numbers
Item 6: Numbers appearing in the material are clear and easy … When numbers are used, they should be clear and easy to understand. … Examples
CHOOSE "AGREE"—Easy to understand: There’s a very small chance that you could have a heart … CHOOSE "AGREE"—Easy to understand: Take 1 pill in the morning and 1 pill at night.
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-PWMI-items-hp-survey50-adult.html
February 01, 2021 - In the last 12 months, how often was it easy to move around the restroom at your personal doctor's office … In the last 12 months, how often was it easy to get this kind of therapy? … In the last 12 months, how often was it easy to get speech therapy? … In the last 12 months, how often was it easy to get your mobility equipment repaired? … In the last 12 months, how often was it easy to get or replace the mobility equipment that you needed
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-tables-11-12.pdf
March 09, 2018 - 86.8* 78.7
content
Written visit summary was useful FECC-10 86.0 87.8 87.2 85.2
and easy … hospitalization summary content
Written hospitalization summary FECC-13 93.1 92.5 85.7 92.3
was easy … needed
Messaging
Appropriate written visit
summary content
Written visit summary was
useful and easy … Written hospitalization
summary was easy