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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-healthlit-items-hp-survey50-adult.html
April 01, 2020 - In the last 12 months, how often were these instructions easy to understand? … Was the information about how your health plan works easy to understand? … Was the information about your health plan's coverage and benefits easy to understand? … Was the information about how to stay healthy easy to understand? … Was the information on your health plan's Website easy to understand?
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool12.html
February 01, 2024 - to use, easy to explain, and as far as I know, we've had a lot of patients say, 'Wow, thank you. … Observe patients using your portal and use the Patient Portal Feedback Form to record how easy or hard … and selecting easy-to-understand materials). … If materials are not easy to understand or act on, work with your vendor to develop strategies to access … Create "information order sets" to make it easy to find the materials you want when needed.
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=1
April 24, 2024 - Survey
Topics
C-HL20
Results of blood test, x-ray, or other test were easy … literacy
C-HL19
Explanation of blood test, x-ray, or other test was easy … C-HL12
Instructions about specific illness or health condition were easy … Clinician & Group
Health literacy
C-HL16
Provider gave easy … Clinician & Group
Health literacy
C-HL15
Provider gave easy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=6&search_api_fulltext=&sort=asc
Information about how much patient would have to pay for special services or equipment was easy … Health literacy
P-HL21
Information from customer service was easy … Health literacy
P-HL54
Information on the health plan's Website was easy … P-HL11
Instructions about specific illness or health condition were easy … C-HL12
Instructions about specific illness or health condition were easy
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/index.html
March 01, 2024 - The RED Toolkit includes templates for easy-to-understand discharge instructions and post-discharge telephone … Improvement Measures
Quality improvement measures can help healthcare organizations make health information easy … to understand and health systems easy to navigate. … AHRQ's Easy-to-Understand Telehealth Consent Form
AHRQ's telehealth consent resources include a … sample telehealth consent form (Word, 27 KB) that is easy to understand and how-to guidance for clinicians
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=10
May 02, 2024 - Health literacy
P-HL20
Results of blood test, x-ray, or other test were easy … literacy
P-HL18
Explanation of blood test, x-ray, or other test was easy … Health Plan
Health literacy
P-HL6
Personal doctor gave easy … Health Plan
Health literacy
P-HL14
Personal doctor gave easy … Health Plan
Health literacy
P-HL15
Personal doctor gave easy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=17&search_api_fulltext=&sort=desc
Topics
P-HL11
Instructions about specific illness or health condition were easy … Health literacy
P-HL54
Information on the health plan's Website was easy … Health literacy
P-HL21
Information from customer service was easy … Information about how much patient would have to pay for special services or equipment was easy … P-HL40
Information about how to make a complaint to the health plan was easy
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2-tool2a.docx
January 15, 2016 - ☐
☐
☐
☐
11- Assess, Select, and Create Easy-to-Understand Materials
26. … Our practice assesses whether written materials are easy to understand. … ☐
☐
☐
☐
11- Assess, Select, and Create Easy-to-Understand Materials
31. … ☐
☐
☐
☐
11- Assess, Select, and Create Easy-to-Understand Materials
32. … It is easy for anyone to pick out the important information.
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/list.html
April 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy … Self-Measured Blood Pressure (SMBP) Monitoring
Department of Health and Human Services
Tool 7: Be Easy … Readability Formulas for Quality Reports
Agency for Healthcare Research and Quality
MedlinePlus "easy … Information: A Tutorial from the National Library of Medicine
National Library of Medicine
MedlinePlus "easy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=16&search_api_fulltext=&sort=asc
Health Plan
Health literacy
P-HL14
Personal doctor gave easy … Health Plan
Health literacy
P-HL15
Personal doctor gave easy … literacy
P-HL18
Explanation of blood test, x-ray, or other test was easy … Health literacy
P-HL20
Results of blood test, x-ray, or other test were easy … Plan
Health literacy
P-HL24
Health plan information was easy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=19&search_api_fulltext=&sort=desc
visits
Child
Health Plan
Utilization
CC15
Easy … Health Plan
Children with chronic conditions
CC12
Easy … Health Plan
Children with chronic conditions
CC9
Easy … Health Plan
Children with chronic conditions
CC23
Easy … Adult
Health Plan
Medical supplies
C-SC2
Easy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=18&search_api_fulltext=&sort=desc
Survey
Topics
Sort ascending
P-HL14
Personal doctor gave easy … Health Plan
Health literacy
P-HL15
Personal doctor gave easy … literacy
P-HL18
Explanation of blood test, x-ray, or other test was easy … Health literacy
P-HL20
Results of blood test, x-ray, or other test were easy … Plan
Health literacy
P-HL24
Health plan information was easy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/american-indian/about/survey-measures.html
March 01, 2018 - Needed Care
Q9 Patient got medical help or advice needed after regular hours
Q30 Easy … to get appointments with specialists
Q35 Easy to get needed care, tests, or treatment
Q55 … How Well Health Professionals Communicate
Q36 Provider explained things in a way that was easy … enough time with patient
Q41 Provider explained the purpose of medicines in a way that was easy … to understand
Q43 Provider explained in a way that was easy to understand what to do if illness
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool17d.html
April 01, 2024 - ☐ Yes
☐ No
Questions for Be Easy to Reach: Tool #7
1. … Was the response easy to understand? … Were the instructions or written information easy to understand? … Were the forms you were asked to sign easy to understand? … ☐ Yes
☐ No
Questions for Make Referrals Easy: Tool #21
1.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/supplemental-health-literacy-hpcahps-adult-2157-3a.docx
May 08, 2017 - In the last 12 months, how often were these instructions easy to understand? … Was the information about how your health plan works easy to understand? … Was the information about your health plan’s coverage and benefits easy to understand? … Was the information about how to stay healthy easy to understand? … Was the information on your health plan's Website easy to understand?
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool16.html
April 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … If the difficulty is logistical, use the strategies in the below section, Make it easy to get medicines … The list should be organized so it is easy to see when to take medicines over the course of a day. … Make it easy to get medicines.
Simplify refills. … If your EHR has an easy-to-use medicine reminder app, using it will reduce the chance of errors being
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/measures.html
May 01, 2017 - Provider gave easy to understand instructions about medicines
C-HL16. … Provider gave easy to understand explanations about possible side effects of medicines
C-HL17. … Explanation of blood test, x-ray, or other test was easy to understand
H-HL22. … Blood test, x-ray, or other test results were easy to understand
Ease of Filling Out Forms
H-HL25 … Forms were easy for patient to fill out
H-HL29.
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=17&search_api_fulltext=&sort=desc
Clinician & Group
Health literacy
C-HL16
Provider gave easy … literacy
C-HL19
Explanation of blood test, x-ray, or other test was easy … Health literacy
C-HL20
Results of blood test, x-ray, or other test were easy … Health Plan
Health literacy
P-HL6
Personal doctor gave easy … P-HL11
Instructions about specific illness or health condition were easy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=18&search_api_fulltext=&sort=desc
Interpreter services
P-HL24
Health plan information was easy … Plan
People with mobility impairments
H-HL28
Forms were easy … providers
H-HL21
Explanation of blood test, x-ray, or other test was easy … literacy
C-HL19
Explanation of blood test, x-ray, or other test was easy … literacy
P-HL18
Explanation of blood test, x-ray, or other test was easy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=18&search_api_fulltext=&sort=desc
Health literacy
C-HL20
Results of blood test, x-ray, or other test were easy … literacy
C-HL19
Explanation of blood test, x-ray, or other test was easy … Clinician & Group
Health literacy
C-HL16
Provider gave easy … Clinician & Group
Health literacy
C-HL15
Provider gave easy … C-HL12
Instructions about specific illness or health condition were easy