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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool8b.html
March 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool3e.html
March 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy
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ce.effectivehealthcare.ahrq.gov/teamstepps/lep/handouts/leppostbehsurvey.html
December 01, 2012 - How easy is it to incorporate TeamSTEPPS tools into your daily routines? … 1 [__] Very easy
2 [__] Easy
3 [__] Hard
4 [__] Very hard
11.
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=9&search_api_fulltext=&sort=desc
Health promotion & education
P-HL15
Personal doctor gave easy … Health Plan
Health literacy
P-HL14
Personal doctor gave easy … Health Plan
Health literacy
P-HL6
Personal doctor gave easy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=1&search_api_fulltext=&sort=desc
Health Plan
Children with chronic conditions
CC12
Easy … Health Plan
Children with chronic conditions
CC23
Easy … Health Plan
Children with chronic conditions
CC15
Easy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=4&search_api_fulltext=&sort=desc
Health Plan
Relation to policyholder
P-MS2
Easy … Health Plan
Medical supplies
P-AS1
Reasons it was not easy … Health Plan
Access to specialist care
C-SC2
Easy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=7&search_api_fulltext=&sort=desc
Group
Health promotion & education
C-HL7
Provider gave easy … Clinician & Group
Health literacy
C-HL15
Provider gave easy … Clinician & Group
Health literacy
C-HL16
Provider gave easy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=11&search_api_fulltext=&sort=asc
Health Plan
Children with chronic conditions
CC9
Easy … literacy
H-HL21
Explanation of blood test, x-ray, or other test was easy … Health literacy
H-HL23
Blood test, x-ray, or other test results were easy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=12&search_api_fulltext=&sort=asc
Hospital
Health literacy
H-HL28
Forms were easy … H-HL35
Information from hospital staff about taking care of self at home was easy … H-HL37
Written instructions about how to take care of self at home were easy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=15&search_api_fulltext=&sort=desc
literacy
H-HL21
Explanation of blood test, x-ray, or other test was easy … Health literacy
H-HL23
Blood test, x-ray, or other test results were easy … Hospital
Health literacy
H-HL28
Forms were easy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=11&search_api_fulltext=&sort=desc
Hospital
Health literacy
H-HL28
Forms were easy … Health literacy
H-HL23
Blood test, x-ray, or other test results were easy … literacy
H-HL21
Explanation of blood test, x-ray, or other test was easy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=5&search_api_fulltext=&sort=asc
Plan
Health literacy
P-HL24
Health plan information was easy … P-HL40
Information about how to make a complaint to the health plan was easy … Information about how much patient would have to pay for special services or equipment was easy
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ce.effectivehealthcare.ahrq.gov/cahps/consumer-reporting/guidelines/attention/index.html
March 01, 2016 - Reports should be short and easy to understand. … Alternatively, if the report has a large amount of information, make it easy for people to get to the … For more information on making quality reports easy to read, refer to Tips on Writing a Quality Report
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_hpchartbook.pdf
January 01, 2019 - 40% 6 0 % 8 0 % 100%
Getting Needed Care for a Child Composite 15% 24% 61% 54,104
How often was easy … N
0 % 2 0 % 40% 60% 8 0 % 100%
Getting Needed Care for a Child Composite 13,331
How often was easy … consumer comments 3% 10% 87% 11,476
Child's personal doctor explained things in a way that was
easy … 2 0 % 40% 60% 8 0 % 100%
Getting Needed Care Composite 11% 27% 62% 174,169
How often was easy … In the last 6 months, how often did your child’s personal doctor explain things
in a way that was easy
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/measures-cg30-2309.pdf
June 01, 2017 - Making survey results easy to report to
consumers: How reporting needs guided survey design in CAHPS … Q11 Provider explained things in a way that was easy to understand
Q12 Provider listened carefully … Q18 Provider explained things in a way that was easy to understand
Q19 Provider listened carefully … You Information About Your Care and
Tests
HIT15 Blood tests, x-rays, or other test results were easy … to understand
HIT21 Visit notes were easy to understand
Response Options
• Never
• Sometimes
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool17.html
April 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy … Try to arrange to meet new patients outside your building to see how easy it is to find your practice … "Which parts are easy to understand and which parts are hard to understand?"
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ce.effectivehealthcare.ahrq.gov/talkingquality/resources/design/testing.html
September 01, 2019 - Check on how hard or easy it is for people to understand the chart and make appropriate comparisons. … Don't ask directly for an opinion about whether the chart is easy to understand, because they may not … Decision for a Quality Report: Web, Paper, or Both
Six Tips for Making a Quality Report Appealing and Easy
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ce.effectivehealthcare.ahrq.gov/talkingquality/resources/writing/tip7.html
November 01, 2019 - tempting, it’s not helpful to ask people direct questions about comprehension, such as “How hard or easy … Write Text That’s Easy for Your Audience To Understand
Tip 2. … Make It Easy to Skim
Tip 4. Use Devices That Engage Your Readers
Tip 5.
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool23.html
February 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy … Make it easy for patients to estimate and understand costs.
Calculate total costs for patients.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/nursing-home/materials/schedule-your-appointment-card.pdf
May 20, 2021 - Scheduling your COVID-19 vaccine is easy
Here’s how to schedule your appointment today:
CALL:
EMAIL