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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool11e.html
April 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool18b.html
April 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/training-tools/training-tools-slideset.pptx
May 01, 2017 - 1Clinical Excellence Commission (CEC), Enhancing Project Spread and Sustainability – A Companion to the “Easy … 1Clinical Excellence Commission (CEC), Enhancing Project Spread and Sustainability – A Companion to the “Easy … 1Clinical Excellence Commission (CEC), Enhancing Project Spread and Sustainability – A Companion to the “Easy … 1Clinical Excellence Commission (CEC), Enhancing Project Spread and Sustainability – A Companion to the “Easy … sustainability
An effective sustainability plan includes—
Planning early in the improvement process
Easy
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/child-hcahps-survey-english.pdf
May 12, 2016 - During this hospital stay, how often did
your child’s nurses explain things in a way
that was easy … During this hospital stay, how often did
your child’s doctors explain things in a way
that was easy … During this hospital stay, how often did
your child’s nurses explain things to you in
a way that was easy … Before your child left the
hospital, did a provider explain in a way
that was easy to understand when … Before your child left the hospital, did a
provider explain in a way that was easy to
understand what
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child-hcahps-english-survey-954a.pdf
May 12, 2016 - During this hospital stay, how often did
your child’s nurses explain things in a way
that was easy … During this hospital stay, how often did
your child’s doctors explain things in a way
that was easy … During this hospital stay, how often did
your child’s nurses explain things to you in
a way that was easy … Before your child left the
hospital, did a provider explain in a way
that was easy to understand when … Before your child left the hospital, did a
provider explain in a way that was easy to
understand what
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-hays.pdf
October 05, 2023 - Mail-Phone 31%
Web-first Modes
Web-Mail 29%
Web-Phone 30%
Web-Mail-Phone 36%
21
Exploration of “Easy … Stanzaic Versification of Item Lines
Flesh-Kincaid Readability Score:
3rd Grade Level
Very Easy to
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/tool17/literacy-tool17.ppt
January 01, 2010 - It was easy to understand, and I knew exactly which option to select. … required to fill out a seven-page personal health summary – most of which is very straight-forward and easy … Seven pages inquiring about social and medical history
Generally easy to follow and read
Some medical … The process was relatively easy, the health care provider communicated clearly and included me in the … “It was easy to understand.
-
ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool11h.html
March 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy
-
ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool4b.html
March 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy
-
ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool19a.html
March 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy
-
ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool4c.html
March 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/Comparison_of_CG-CAHPS_v3_and_v2.pdf
July 01, 2015 - Providers Communicate with Patients 6 items 4 items
Provider explained things in a way that was easy … to understand
Provider listened carefully to patient
Provider gave easy to understand information … Well Providers Communicate with Patients 6 items 4 items
Provider explained things in a way that was easy … to understand
Provider listened carefully to patient
Provider gave easy to understand information
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/about_the_health_literacy_item_set_for_hospitals_911.pdf
October 01, 2015 - test, x-ray, or other test results to patient
H-HL23 Blood test, x-ray, or other test results were easy … had to fill out forms
H-HL27 Staff offered patient help in filling out a form
H-HL28 Forms were easy … care of self at home
H-HL35 Information from hospital staff about taking care of self at home was easy … take care of self at home
H-HL37 Written instructions about how to take care of self at home were easy … test, x-ray, or other test results to patient
H-HL23 Blood test, x-ray, or other test results were easy
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2020_hp_chartbook.pdf
January 01, 2020 - 34,226
How Well Doctors Communicate 7% 16% 77% 32,247
Doctor ex plained things in a way that was easy … for what respondent had to say 3% 9% 88% 35,737
Child's doctor explained things in a way that was easy … for what respondent had to say 2% 10% 88% 7,484
Child's doctor explained things in a way that was easy … In the last 6 months, how often was it easy to get the care, tests, or treatment
you needed? … In the last 6 months, how often did your child’s personal doctor explain things
in a way that was easy
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/suppl-items-cancer-info-english-557-6a.docx
March 07, 2017 - months, how often did your [CANCER TREATMENT MODALITY] team explain those results in a way that was easy … months, did your [CANCER TREATMENT MODALITY] team explain what that medicine was for in a way that was easy
-
ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool2.html
May 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy … your practice's specific aims, practice improvement efforts already underway, and whether you want an "easy
-
ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool15.html
April 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy … Appendix Items
List of Internet Resources
Overview
An action plan outlines one or more easy
-
ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-healthlit-items.html
October 01, 2023 - How often was the explanation of what the test was for easy to understand?
… How often were the results of your blood test, x-ray, or other test easy to understand?
… During this hospital stay, how often were the forms easy to fill out?
… Was this information about how to take care of yourself at home easy to understand?
… Were the written instructions about how to take care of yourself at home easy to understand?
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-6-b.pdf
December 29, 2017 - listen carefully to
child
.35 .73*** .19 .21 .16 .03 .25 -.03 .14
Q8
Nurses explain to child in
easy … listen carefully to
child
.56* .31 .32 .28 .10 .22 .04 .02 .33
Q11
Doctors explain to child in
easy … listen carefully to
parent
.57* .51 .21 .21 .28 .10 .25 .02 .20
Q14
Nurses explain to parent in
easy … carefully to
parent
.70*** .26 .31 .23 .31 .18 .11 -.12 .09
Q17
Doctors explain to parent in
easy
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
January 01, 2023 - Nurses
Nurses listened carefully to parent
Nurses explained things to parent in a way
that was easy … Doctors
Doctors listened carefully to parent
Doctors explained things to parent in a way
that was easy … Child
Doctors listened carefully to child
Doctors explained things to child in a way
That was easy … Before your child left the hospital, did a provider explain in a way that was easy to
understand when … Sometimes Usually
Always
10% 25% 65%
Doctors explained
things to parent in
a way that was
easy