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  1. www.talkingquality.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html
    June 01, 2017 - Q16 Nurses treated parent with courtesy and respect Communication Between You and Your Child’s Doctors … Q17 Doctors listened carefully to parent Q18 Doctors explained things to parent in a way that was … easy to understand Q19 Doctors treated parent with courtesy and respect Communication About Your … Communicate With Your Child Q11 Doctors listened carefully to child Q12 Doctors explained things … to child in a way that was easy to understand Q13 Doctors encouraged child to ask questions Involving
  2. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/dataspotlight-health-literacy.pdf
    March 01, 2019 - More Effort Is Needed To Ensure Patients Understand Doctors' Instructions 1 MORE EFFORT IS NEEDED … TO ENSURE PATIENTS UNDERSTAND DOCTORS’ INSTRUCTIONS Did you know?
  3. www.talkingquality.ahrq.gov/cpi/about/impact/index.html
    April 01, 2017 - Help doctors and nurses improve quality. … Percent Reduction in Hospital-Acquired Conditions, 2010-2015 (Preliminary) Goal: Help Doctors and … Nurses Improve Quality AHRQ develops tools for doctors and nurses to improve safety, quality, and … Tania Moon, parent volunteer AHRQ also supports doctors and nurses in using data to improve care … AHRQ’s support led to doctors developing the ImproveCareNow Enhanced Registries Project, the world’s
  4. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
    January 01, 2023 - by Privacy When Talking With Doctors, Nurses, and Other Providers (85 percent). … Doctors listened carefully to parent Doctors explained things to parent in a way that was easy to … Communicate With Your Child Doctors listened carefully to child Doctors explained things to child … , how often did your child’s doctors listen carefully to you? … often did your child’s doctors listen carefully to your child?
  5. Section 6B (pdf file)

    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-6-b.pdf
    December 29, 2017 - listen carefully to child .56* .31 .32 .28 .10 .22 .04 .02 .33 Q11 Doctors explain to child in … easy to understand way .57 .26 .32 .64* .00 -.01 .09 .05 .08 Q12 Doctors encouraged child to … listen carefully to parent .70*** .26 .31 .23 .31 .18 .11 -.12 .09 Q17 Doctors explain to parent … listen carefully to parent .89 Q17 Doctors explain to parent .82 Q18 Doctors treated parent with … listen carefully to child .71 Q11 Doctors explain to child .90 Q12 Doctors encouraged child to ask
  6. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2020_chartbook_infographic.pdf
    January 01, 2020 - Highest Scoring Measure How Well Doctors Communicate 82 percent of CHIP respondents indicated … Overall Rating Items Personal Doctors and Specialists Enrollees rated their Personal Doctors and … Population Child Medicaid and CHIP enrollees r eport having better access to care and communicat ion w ith doctors
  7. www.talkingquality.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-healthlit-items.html
    October 01, 2023 - During this hospital stay, how often did doctors use medical words you did not understand?     … During this hospital stay, how often did doctors talk too fast when talking with you?     … During this hospital stay, how often did doctors use pictures, drawings, models, or videos to explain … During this hospital stay, how often did doctors interrupt you when you were talking?     … During this hospital stay, how often did doctors make sure you understood all the information you were
  8. www.talkingquality.ahrq.gov/prevention/clinician/ahrq-works/burnout/index.html
    November 01, 2023 - Burned-out doctors are more likely to leave practice, which reduces patients’ access to and continuity … When lower quality care was seen, the investigators found it was the organization that burned doctors … out that led to lower quality care, rather than the burned-out doctors themselves. … Doctors also fare better in organizations where they are not compensated for individual productivity, … the American Medical Association’s Steps Forward evidence-based module on burnout prevention for doctors
  9. www.talkingquality.ahrq.gov/questions/resources/20-tips.html
    November 01, 2020 - Medical errors can occur anywhere in the health care system: hospitals, clinics, surgery centers, doctors … medical errors can occur anywhere in the health care system: In hospitals, clinics, surgery centers, doctors … But errors also happen when doctors * and patients have problems communicating. … Medicines Make sure that all of your doctors know about every medicine you are taking. … Make sure that all your doctors have your important health information.
  10. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023_chartbook_infographic.pdf
    January 01, 2023 - needed care Adult Medicaid 50% Child Medicaid 56% CHIP 60% Highest Scoring Measure How Well Doctors … Communicate Percent of respondents reporting that doctors always communicated well Adult Medicaid … How Well Doctors Communicate and Health Plan Information and Customer Service showed smaller declines
  11. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022_chartbook_infographic.pdf
    January 01, 2022 - Highest Scoring Measure How Well Doctors Communicate 81 percent of CHIP respondents indicated … Overall Rating Items Personal Doctors All enrollees rated their Personal Doctors more highly than … How Well Doctors Communicate and Health Plan Information and Customer Service showed smaller declines … 55 50 - • I ' 2018 2019 2020 2021 2022 - Adult Medicaid - Child Medicaid - CHIP How Well Doctors
  12. FECC Surveys (pdf file)

    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-mailed-survey.pdf
    March 09, 2018 - Specialists are doctors like surgeons, heart doctors, allergy doctors, mental health doctors, and other … doctors who specialize in one area of health care. … e) The names of all the specialist doctors who help care for your child? … Specialists are doctors like surgeons, heart doctors, allergy doctors, mental health doctors, and other … doctors who specialize in one area of health care.
  13. www.talkingquality.ahrq.gov/questions/resources/diagnosis/step3.html
    November 01, 2020 - It is not always easy to feel comfortable around doctors. … Most doctors will understand that you need more information before making important decisions about your … Request someone who does not work in the same office, because doctors who work together tend to share … Switch doctors, if you are able to. It is very important to feel confident about your care.
  14. Physician Burnout (pdf file)

    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/clinicians-providers/ahrq-works/impact-burnout.pdf
    July 01, 2017 - Burned-out doctors are more likely to leave practice, which reduces patients’ access to and continuity … When lower quality care was seen, the investigators found it was the organization that burned doctors … out that led to lower quality care, rather than the burned-out doctors themselves. … well- being, according to an AHRQ-funded study involving a national sample of 171,000 primary care doctorsDoctors also fare better in organizations where they are not compensated for individual productivity
  15. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/pt-experience-measures.pdf
    March 20, 2017 - you and your child’s nurses (composite of 3 items) • Communication between you and your child’s doctors … The survey asked how often doctors listened carefully to the parent, explained things to the parent … Q17 Doctors listened carefully to parent Q18 Doctors explained things to parent in a way that was easy … to understand Q19 Doctors treated parent with courtesy and respect Response Options • Never … Q11 Doctors listened carefully to child Q12 Doctors explained things to child in a way that was easy
  16. www.talkingquality.ahrq.gov/patients-consumers/diagnosis-treatment/treatments/btpills/btpills.html
    March 01, 2023 - The most common blood thinner that doctors prescribe is warfarin (Coumadin®, COU-mad-din). … You may also see other doctors for different problems. … When you see other doctors, it is very important that you tell them you are taking a blood thinner. … Blood thinners can interact with medicines and treatments that other doctors might prescribe for you. … Tell all your doctors about every medication and over-the-counter product that you take.
  17. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-235-section-5-table-3.pdf
    June 17, 2014 - Data Resource Center for Child & Adolescent Health; Specialists are doctors like surgeons, heart doctors … , skin doctors, psychiatrists etc. … child’s name)’s personal doctor or nurse think that he/she needed to see any specialist doctor or doctors
  18. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-phone-interview.pdf
    March 09, 2018 - in the main provider’s office help you to manage your child’s care or treatment from different doctors … anyone outside of [1A]’s office help you to manage your child’s care or treatment from different doctors … like surgeons, heart doctors, allergy doctors, mental health doctors, and other doctors who specialize … The last time your child was in the hospital, did any of your child’s doctors or nurses invite you … ANOTHER LANGUAGE 8 = DON’T KNOW 9 = REFUSED Do you prefer to talk with your child’s doctors and
  19. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
    October 30, 2017 - H-HL10 Doctors hard to understand because of the way they spoke patient’s language H-HL11 Doctors … used medical words patient did not understand H-HL12 Doctors talked too fast H-HL13 Doctors used … interrupted patient H-HL15 Doctors answered all questions to patient’s satisfaction H-HL16 Doctors … made sure patient understood all information H-HL17 Doctors used condescending, sarcastic, or rude … tone or manner with patient H-HL18 Doctors cared about patient as a person Topic: Communication
  20. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child-hcahps-english-survey-954a.pdf
    May 12, 2016 - Is your child able to talk with nurses and doctors about his or her health care? … 1 Never 2 Sometimes 3 Usually 4 Always Your Child’s Experience with Doctors 11. … During this hospital stay, how often did your child’s doctors listen carefully to your child? … 1 Never 2 Sometimes 3 Usually 4 Always Your Experience with Doctors 17. … During this hospital stay, how often did your child’s doctors listen carefully to you?

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