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81. Patient Experience Measures from the CAHPS® Child Hospital Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child_hcaps_measures_909.pdf
    May 11, 2016 - The survey asked how often doctors listened carefully to the parent, explained things to the parent … Q17 Doctors listened carefully to parent Response Options • Never • Sometimes • Usually • Always … Q18 Doctors explained things to parent in a way that was easy to understand Q19 Doctors treated … Q11 Doctors listened carefully to child Response Options • Never • Sometimes • Usually • Always … Q12 Doctors explained things to child in a way that was easy to understand Q13 Doctors encouraged

82. Section 1, FECC Survey—Telephone Interview Version (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-phone-interview.pdf
    March 09, 2018 - in the main provider’s office help you to manage your child’s care or treatment from different doctors … anyone outside of [1A]’s office help you to manage your child’s care or treatment from different doctors … like surgeons, heart doctors, allergy doctors, mental health doctors, and other doctors who specialize … The last time your child was in the hospital, did any of your child’s doctors or nurses invite you … ANOTHER LANGUAGE 8 = DON’T KNOW 9 = REFUSED Do you prefer to talk with your child’s doctors and

83. About the Item Set for Children With Chronic Conditions (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/children-chronic/102_Children_with_Chronic_Conditions_Set_2008.pdf
    January 01, 2008 -  In the last 6 months, how often did your child’s doctors or other health providers make it easy for … In the last 6 months, how often did your child’s doctors or other health providers make it easy for … When decisions were made in the last 6 months, how often did your child’s doctors or other health … When decisions were made in the last 6 months, how often did your child’s doctors or other health … When decisions were made in the last 6 months, how often did your child’s doctors or other health

84. About the CAHPS® Health Literacy Item Set for Hospitals (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-the-health-literacy-item-set-for-hospitals-911.pdf
    October 30, 2017 - H-HL10 Doctors hard to understand because of the way they spoke patient’s language H-HL11 Doctors … used medical words patient did not understand H-HL12 Doctors talked too fast H-HL13 Doctors used … interrupted patient H-HL15 Doctors answered all questions to patient’s satisfaction H-HL16 Doctors … made sure patient understood all information H-HL17 Doctors used condescending, sarcastic, or rude … tone or manner with patient H-HL18 Doctors cared about patient as a person Topic: Communication

85. About the CAHPS® Health Literacy Item Set for Hospitals (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
    October 30, 2017 - H-HL10 Doctors hard to understand because of the way they spoke patient’s language H-HL11 Doctors … used medical words patient did not understand H-HL12 Doctors talked too fast H-HL13 Doctors used … interrupted patient H-HL15 Doctors answered all questions to patient’s satisfaction H-HL16 Doctors … made sure patient understood all information H-HL17 Doctors used condescending, sarcastic, or rude … tone or manner with patient H-HL18 Doctors cared about patient as a person Topic: Communication

86. Child Hospital Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/child-hcahps-survey-english.pdf
    May 12, 2016 - Is your child able to talk with nurses and doctors about his or her health care? … 1 Never 2 Sometimes 3 Usually 4 Always Your Child’s Experience with Doctors 11. … During this hospital stay, how often did your child’s doctors listen carefully to your child? … 1 Never 2 Sometimes 3 Usually 4 Always Your Experience with Doctors 17. … During this hospital stay, how often did your child’s doctors listen carefully to you?

87. Child Hospital Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child-hcahps-english-survey-954a.pdf
    May 12, 2016 - Is your child able to talk with nurses and doctors about his or her health care? … 1 Never 2 Sometimes 3 Usually 4 Always Your Child’s Experience with Doctors 11. … During this hospital stay, how often did your child’s doctors listen carefully to your child? … 1 Never 2 Sometimes 3 Usually 4 Always Your Experience with Doctors 17. … During this hospital stay, how often did your child’s doctors listen carefully to you?

88. Reporting Summary Scores for CAHPS® and Other Measures of Quality (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/consumer-reporting/research/reporting-summary-scores-cahps.pdf
    September 01, 2015 - with the ways that different types of quality data affect consumer understanding and choice among doctors … They can sort doctors by level of performance on the quality measures, filter doctors based on gender … or years of experience, and view narrative reviews from patients of the fictitious doctors.

89. CAHPS Hospital Survey Supplemental Items for the Adult Surveys (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/adult-eng-hospital-supp-957a.pdf
    October 01, 2015 - During this hospital stay, how often did doctors use medical words you did not understand? … During this hospital stay, how often did doctors talk too fast when talking with you? … During this hospital stay, how often did doctors interrupt you when you were talking? … During this hospital stay, how often did doctors answer all your questions to your satisfaction? … During this hospital stay, how often did you feel doctors really cared about you as a person?

90. CAHPS Child Hospital Survey: Overview of the Questionnaire (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/questionnaire-overview.pdf
    March 20, 2017 - The Child Hospital Survey asks parents/guardians about communication with doctors, communication with … • Communication between you and your child’s nurses • Communication between you and your child’s doctors … listened carefully to parent/[patient] Same as Chi ld Version: Short Item 17 6 Doctors explained … listened carefully to child -- 11 -- Doctors explained things to child in a way that was easy … to understand -- 12 -- Doctors encouraged child to ask questions -- 13 -- Providers involved

91. Section 2, Table 1, Technical Specifications and Scoring for Caregiver Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-table-1-tech-specs.pdf
    March 09, 2018 - manage child’s care one kind of health care service in or treatment from different last 12 months) doctors … help or had a in MP’s office helped manage question) child’s care or treatment from different doctors … months), Q3=1 (Someone in MP’s office helped manage child’s care or treatment from different doctors … months), Q3=1 (Someone in MP’s office helped manage child’s care or treatment from different doctors … months), Q3=1 (Someone in MP’s office helped manage child’s care or treatment from different doctors

92. Hello Black America - The Conversation: Between Us, About Us | Agency for Healthcare Research and Quality
    www.ahrq.gov/nursing-home/resources/hello-black-america.html
    July 01, 2021 - Hello Black America - The Conversation: Between Us, About Us In this video series on YouTube, black doctors

93. Slide 1
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/navigating-hierarchy-121013.pptx
    January 01, 2006 - Part of the solution was for the nursing staff to make sure the doctors wash their hands and if the doctors … The following excerpt from the interview demonstrates how both the nurses and doctors responded: Q. … The nurses said it wasn’t their  job to monitor doctors; the doctors said no nurse was going to stop … I said: “Doctors, we know we’re not perfect, and we can forget important safety measures.  

94. Create a Safe Medicine List Together: Scripts (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/medicinelist-scripts-final508.pdf
    April 03, 2018 - We need to know about all the medicines you take from all of your doctors, so we want you to bring in … Bring all your medicines from all your doctors, and bring them in their original container. … We also need to know what other doctors have prescribed and what nonprescription medicines you’re taking … The computer doesn’t always have the medicines that your other doctors prescribed, and we don’t always

95. Introducing the CAHPS Emergency Department Survey (ED CAHPS) - Parast (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-analysis.pdf
    October 14, 2020 - worst) to 100 (best) with equal intervals between each option  “Before giving you medicine, did the doctors … (Yes / No) How well doctors and nurses communicate  Example: “During this emergency room visit, how … Communication about medications  Example: “Before giving you medicine, did the doctors or nurses

96. 2018 CAHPS Health Plan Survey Database Chartbook Executive Summary (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook_infographic.pdf
    January 01, 2018 - Enrollees 13,933 Children’s Health Insurance Program Enrollees For all four populations… How Well Doctors … Communicate, which measures how often doctors communicated well with consumers, was the highest scoring

97. Introducing the CAHPS Child Hospital Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/2_mark_schuster.pdf
    January 22, 2015 - 72% Communication between you & your child’s nurses 81% Communication between you & your child’s doctors … 83% Communication about your child’s medicines 79% Privacy when talking with doctors, nurses, & … 72% Communication between you & your child’s nurses 81% Communication between you & your child’s doctors … 83% Communication about your child’s medicines 79% Privacy when talking with doctors, nurses, & … Communication with Child Measures Top-Box % How well nurses communicate with your child 70% How well doctors

98. About the CAHPS® Health Literacy Item Set for Hospitals (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/about_the_health_literacy_item_set_for_hospitals_911.pdf
    October 01, 2015 - H-HL10 Doctors hard to understand because of the way they spoke patient’s language H-HL11 Doctors … used pictures, drawings models, or videos to explain things H-HL14 Doctors interrupted patient … H-HL15 Doctors answered all questions to patient’s satisfaction H-HL16 Doctors made sure patient … understood all information H-HL17 Doctors used condescending, sarcastic, or rude tone or manner with … patient H-HL18 Doctors cared about patient as a person Topic: Communication about tests Items

99. 2022 Medicaid and Children's Health Insurance (CHIP) Chartbook (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022-hp-chartbook.pdf
    January 01, 2022 - Overall Rating Items Personal Doctors All enrollees rated their Personal Doctors more highly than … How Well Doctors Communicate and Health Plan Information and Customer Service showed smaller declines … Getting Needed Care Getting Care Quickly How Well Doctors Communicate Health Plan Information and … (5.1) How Well Doctors Communicate In the last 6 months, how often did your personal doctor explain … (5.1) How Well Doctors Communicate In the last 6 months, how often did your child’s personal doctor

100. 2024 CAHPS Health Plan Survey Database Chartbook (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2024-health-plan-chartbook.pdf
     January 01, 2024 - Communicate Percent of respondents reporting that doctors always communicated well Adult Medicaid … How Wel l Doctors Communicate and Health Plan Information and Customer Service showed smal ler declines … 50% 55% 60% 65% 70% 75% 80% 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 How Well Doctors … How Well Doctors Communicate In the last 6 months, how often did your personal doctor explain things … How Well Doctors Communicate In the last 6 months, how often did your child’s personal doctor explain