-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_4_Poster_508.docx
June 02, 2025 - 0TTell doctors and nurses about your health.0T Tell us about yourself and how you are feeling. … Don’t assume we know everything about you.
0TMake sure you understand what doctors and nurses tell you
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022-hp-chartbook.pdf
January 01, 2022 - Overall Rating Items
Personal Doctors
All enrollees rated their Personal
Doctors more highly than … How Well Doctors Communicate and Health Plan Information and Customer Service showed
smaller declines … Getting Needed Care Getting Care Quickly
How Well Doctors Communicate Health Plan Information and … (5.1)
How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain … (5.1)
How Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2024-health-plan-chartbook.pdf
January 01, 2024 - Communicate
Percent of respondents
reporting that doctors always
communicated well
Adult Medicaid … How
Wel l Doctors Communicate and Health Plan Information and Customer Service showed
smal ler declines … 50%
55%
60%
65%
70%
75%
80%
2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024
How Well Doctors … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain things … How Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor explain
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/navigating-hierarchy-121013.pptx
January 01, 2006 - Part of the solution was for the nursing staff to make sure the doctors wash their hands and if the doctors … The following excerpt from the interview demonstrates how both the nurses and doctors responded:
Q. … The nurses said it wasn’t their job to monitor doctors; the doctors said no nurse was going to stop … I said: “Doctors, we know we’re not perfect, and we can forget important safety measures.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/about_the_health_literacy_item_set_for_hospitals_911.pdf
October 01, 2015 - H-HL10 Doctors hard to understand because of the way they spoke patient’s
language
H-HL11 Doctors … used pictures, drawings models, or videos to explain things
H-HL14 Doctors interrupted patient … H-HL15 Doctors answered all questions to patient’s satisfaction
H-HL16 Doctors made sure patient … understood all information
H-HL17 Doctors used condescending, sarcastic, or rude tone or manner with … patient
H-HL18 Doctors cared about patient as a person
Topic: Communication about tests
Items
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hp-chartbook.pdf
January 01, 2023 - needed care
Adult Medicaid 50%
Child Medicaid 56%
CHIP 60%
Highest Scoring
Measure
How Well Doctors … Communicate
Percent of respondents
reporting that doctors always
communicated well
Adult Medicaid … How Well Doctors Communicate and Health Plan Information and Customer Service showed
smaller declines … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain things … How Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor explain
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/2_mark_schuster.pdf
January 22, 2015 - 72%
Communication between you & your child’s nurses 81%
Communication between you & your child’s doctors … 83%
Communication about your child’s medicines 79%
Privacy when talking with doctors, nurses, & … 72%
Communication between you & your child’s nurses 81%
Communication between you & your child’s doctors … 83%
Communication about your child’s medicines 79%
Privacy when talking with doctors, nurses, & … Communication with Child
Measures Top-Box %
How well nurses communicate with your child 70%
How well doctors
-
www.ahrq.gov/sites/default/files/2024-07/gallagher3-report.pdf
January 01, 2024 - Final Progress Report: Training Doctors To Disclose Unanticipated Outcomes to Patients: Randomized Trial … R01HS016506 Final Progress Report 12-26-13; Gallagher TH, PI. 1
Title Page
Title of Project: Training Doctors
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/ch/suppl-narrative-items-child-hospital-survey.html
November 01, 2023 - Please describe how doctors, nurses and other hospital staff interacted with your child, and how they … Please describe your own interactions with your child’s doctors, nurses, and other hospital staff, and … How well did the doctors, nurses, and other hospital staff involved in your child's care share information
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6c.pdf
March 01, 2017 - various health care organizations have come together in an
initiative called OpenNotes to encourage doctors … For example, less than
8% of doctors reported taking more time to address patients’ questions outside … of
scheduled visits, and less than 20% of doctors reported taking more time writing notes.6
Despite … When doctors share visit notes with
patients: a study of patient and doctor perceptions of documentation … Inviting patients to read their doctors'
notes: a quasi-experimental study and a look ahead.
-
www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/ptoutcsurvey.docx
June 02, 2025 - DIAGNOSIS
During your hospital stay, the doctors and nurses may have told you the name of your primary … 1 Never
2 Sometimes
3 Usually
4 Always
During this hospital stay, how often did doctors treat you with … 1 Never
2 Sometimes
3 Usually
4 Always
During this hospital stay, how often did doctors listen carefully … 1 Never
2 Sometimes
3 Usually
4 Always
During this hospital stay, how often did doctors explain things … DIAGNOSIS
During your hospital stay, the doctors and nurses may have told you the name of your primary
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/smith2slides.pdf
June 02, 2025 - Staffing, Work
Pressure, and Pace
Sometimes I feel some of
the doctors are all about
how fast you … procedures, and there are enough
staff to handle the workload
31
31
Results by Staff Position
Doctors … staff
positions on all composites
Largest differences:
Staffing, Work Pressure, & Pace
Doctors … Nurses (64%)
Staff Training
Doctors/Physicians (excluding anesthesiologists) or Surgeons
(93%
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-toomey.pdf
December 01, 2022 - English
Top-Box
Score
Spanish
Top-Box
Score
English
Top-Box
Score
How often did your child's
doctors … English
Top-Box
Score
Spanish
Top-Box
Score
English
Top-Box
Score
How often did your child's
doctors … English
Top-Box
Score
Spanish
Top-Box
Score
English
Top-Box
Score
How often did your child's
doctors … English
Top-Box
Score
Spanish
Top-Box
Score
English
Top-Box
Score
How often did your child's
doctors … English
Top-Box
Score
Spanish
Top-Box
Score
English
Top-Box
Score
How often did your child's
doctors
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook_infographic.pdf
January 01, 2018 - Enrollees
13,933 Children’s Health
Insurance Program Enrollees
For all four populations…
How Well Doctors … Communicate,
which measures how often doctors
communicated well with consumers,
was the highest scoring
-
www.ahrq.gov/patients-consumers/diagnosis-treatment/treatments/btpills/btpills.html
March 01, 2023 - The most common blood thinner that doctors prescribe is warfarin (Coumadin®, COU-mad-din). … You may also see other doctors for different problems. … When you see other doctors, it is very important that you tell them you are taking a blood thinner. … Blood thinners can interact with medicines and treatments that other doctors might prescribe for you. … Tell all your doctors about every medication and over-the-counter product that you take.
-
www.ahrq.gov/research/findings/nhqrdr/chartbooks/carecoordination/measure4.html
June 01, 2018 - of care whose health provider usually asks about prescription medications and treatments from other doctors … People Whose Provider Usually Asks About Medications and Treatments From Other Doctors
People under … of care whose health provider usually asks about prescription medications and treatments from other doctors … of care whose health provider usually asked about prescription medications and treatments from other doctors … of care whose health provider usually asked about prescription medications and treatments from other doctors
-
www.ahrq.gov/research/findings/nhqrdr/chartbooks/carecoordination/measure5.html
June 01, 2018 - Assist doctors in tracking their treatment protocols ( IOM, 2010 ). … Patients who reported that it was very important that doctors and other health providers be able to share … Patients Who Found It Important for Doctors To Be Able To Share Their Medical Information With Other … Providers Electronically
Patients who reported that it was very important that doctors and other health … Patients Who Found It Important for Doctors To Be Able To Share Their Medical Information With Other
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-fowler.pdf
June 02, 2025 - appointments
and get care
• how well you felt treated
• whether you felt listened to
• how clearly doctors … survey: questions are
sensible, respondents can answer them, answers
actually might be of use to doctors … course, these are thoughts and feedback
from people who were not actually being
surveyed by their doctors
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/Child_Med_Eng_HP51_2155a.pdf
October 01, 2020 - Is your child able to talk with doctors
about his or her health care? … Specialists are doctors like surgeons, heart
doctors, allergy doctors, skin doctors, and
other doctors
-
www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/ptoutcsurvey.pdf
June 02, 2025 - During this hospital stay, how often did doctors treat you with courtesy and respect? … During this hospital stay, how often did doctors listen carefully to you? … During this hospital stay, how often did doctors explain things in a way you could
understand? … During this hospital stay, how often did doctors treat you with courtesy and respect? … During this hospital stay, how often did doctors listen carefully to you?