-
www.ahrq.gov/topics/medical-errors.html
Medical errors can occur anywhere in the health care system--in hospitals, clinics, surgery centers, doctors
-
www.ahrq.gov/research/findings/nhqrdr/chartbooks/personcentered/measures2.html
June 01, 2018 - and Nurses
Adult hospital patients who reported poor communication with doctors and nurses, by age … , 2009-2014
Left Chart (Poor Communication With Doctors):
Age
2009
2010
2011
2012 … "During this hospital stay, how often did doctors/nurses listen carefully to you?" … and "During this hospital stay, how often did doctors/nurses explain things in a way you could understand … Communication with doctors:
18-44 years: 5.0% to 4.7%.
45-64 years: 5.7% to 5.5%.
65 and over
-
www.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html
June 01, 2017 - Q16 Nurses treated parent with courtesy and respect
Communication Between You and Your Child’s Doctors … Q17 Doctors listened carefully to parent
Q18 Doctors explained things to parent in a way that was … easy to understand
Q19 Doctors treated parent with courtesy and respect
Communication About Your … care
Q25 Providers gave parent enough information about test results
Privacy When Talking With Doctors … Communicate With Your Child
Q11 Doctors listened carefully to child
Q12 Doctors explained things
-
www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/dataspotlight-health-literacy.pdf
March 01, 2019 - More Effort Is Needed To Ensure Patients Understand Doctors' Instructions
1
MORE EFFORT IS NEEDED … TO ENSURE PATIENTS
UNDERSTAND DOCTORS’
INSTRUCTIONS
Did you know?
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_2_ComTipsBroch_508.pdf
June 02, 2025 - Do not assume that your doctors and nurses
know everything about you. … This helps your doctors and
nurses know right away if they did not explain
something well. … It is
helpful to write down what the doctors and
nurses tell you. … You can also always ask your doctors
and nurses how to find more information. … Let doctors and nurses know right away if there
is something you do not understand.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_3_Get_to_Know_508.pdf
June 02, 2025 - Doctors and
nurses may know more about medicine, but you are the
expert on you. … They
also can tell your doctors and nurses about your needs
and concerns. … Doctors
Attending physicians are in charge of your care. … are supervised by doctors. … They help doctors by doing many things the doctor does.
-
www.ahrq.gov/patient-safety/settings/hospital/candor/demo-program/grants/conclusion.html
August 01, 2022 - to stimulate the development of a range of innovative ideas that put “patient safety first and let doctors … All parties involved in malpractice reform generally agree that doctors are troubled by—and patients … the box” about solutions that would reduce preventable injuries, foster better communication between doctors
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_2_ComTipsBroch_508.docx
June 02, 2025 - Do not assume that your doctors and nurses know everything about you. … This helps your doctors and nurses know right away if they did not explain something well. … It is helpful to write down what the doctors and nurses tell you. … You can also always ask your doctors and nurses how to find more information. … Let doctors and nurses know right away if there is something you do not understand.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_3_Get_to_Know_508.docx
June 02, 2025 - Doctors and nurses may know more about medicine, but you are the expert on you. … They also can tell your doctors and nurses about your needs and concerns. … Doctors
Attending physicians are in charge of your care. … supervised by doctors. … They help doctors by doing many things the doctor does.
-
www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-6-b.pdf
June 02, 2025 - listen carefully to
child
.56* .31 .32 .28 .10 .22 .04 .02 .33
Q11
Doctors explain to child in … easy to understand way
.57 .26 .32 .64* .00 -.01 .09 .05 .08
Q12
Doctors encouraged child
to … listen carefully to
parent
.70*** .26 .31 .23 .31 .18 .11 -.12 .09
Q17
Doctors explain to parent … listen carefully to parent .89
Q17 Doctors explain to parent .82
Q18 Doctors treated parent with … listen carefully to child .71
Q11 Doctors explain to child .90
Q12 Doctors encouraged child to ask
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2024-child-hcahps-infographic.pdf
January 01, 2024 - High Scoring
Measures
Communication
Between You and
Your Child's Doctors
87%
of respondents reported … that doctors
always listened carefully, explained things
clearly, and treated parents with courtesy … Privacy When Talking
with Doctors, Nurses,
and Other Providers
87%
of respondents reported they … always
had privacy when discussing their
child's care with doctors, nurses, and
other providers … Parent with Courtesy
and Respect
92%
of respondents reported that during this
hospital stay, doctors
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-shaller.pdf
June 02, 2025 - 84% 14% 2%
National
Average
81% 15% 4%
33
Use of Survey Results in Public Reports
Compare Doctors … to full search results list
Search criteria used: Within 10 mile(s) of 02467
Patient Experience Doctors … highest performance
* patient experience award
not enough
data to report
Care from Personal
Doctors … Communicate with Patients • • •
How Well Doctors
Coordinate Care • • •
How Well Doctors Know
Their … Patients • '- 0
How Well Doctors Pay
Attention to Mental
(Behavioral) Health
• O O
34
Use
-
www.ahrq.gov/cahps/surveys-guidance/hospital/about/child-survey-measures.html
May 01, 2016 - Nurses treated parent with courtesy and respect
Communication Between You and Your Child's Doctors … Q17 Doctors listened carefully to parent
Q18 Doctors explained things to parent in … a way that was easy to understand
Q19 Doctors treated parent with courtesy and respect
Communication … Q25 Providers gave parent enough information about test results
Privacy When Talking With Doctors … Communicate With Your Child
Q11 Doctors listened carefully to child
Q12 Doctors explained
-
www.ahrq.gov/cpi/about/impact/index.html
April 01, 2017 - take the "what" and translate it into the “how” by providing research-backed, practical tools that doctors … Help doctors and nurses improve quality. … Safe
Since 2000, with Congressional support, AHRQ has invested heavily in patient safety to assist doctors … Percent Reduction in Hospital-Acquired Conditions, 2010-2015 (Preliminary)
Goal: Help Doctors and … Nurses Improve Quality
AHRQ develops tools for doctors and nurses to improve safety, quality, and
-
www.ahrq.gov/research/findings/nhqrdr/chartbooks/healthyliving/mchcare-measures.html
June 01, 2018 - adolescents whose health provider usually asks about prescription medications and treatments from other doctors … Communication About Prescription Medications and Treatments From Other Doctors
Children are at risk … of care whose health provider usually asks about prescription medications and treatments from other doctors … children and adolescents whose health provider usually asked about medications and treatments from other doctors … the percentage of children whose health provider asked about medications and treatments from other doctors
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl_pcmh-items_cg-cahps-adult-survey_2357-2a.docx
June 02, 2025 - Specialists are doctors like surgeons, heart doctors, allergy doctors, skin doctors, and other doctors
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
January 01, 2023 - by
Privacy When Talking With Doctors, Nurses, and Other Providers (85 percent). … Doctors listened carefully to parent
Doctors explained things to parent in a way
that was easy … Communicate
With Your Child
Doctors listened carefully to child
Doctors explained things to child … , how often did your child’s doctors listen carefully to you? … often did your child’s doctors listen carefully to your child?
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2024-child-hcahps-chartbook.pdf
January 01, 2024 - Privacy When Talking
with Doctors, Nurses,
and Other Providers
87%
of respondents reported they … Privacy When Talking With Doctors, Nurses, and Other Providers (87 percent). … with nurses and doctors about his
or her care. … , how often did your child’s doctors listen carefully to you? … often did your child’s doctors listen carefully to your child?
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/partnering-a.pdf
May 01, 2016 - Patient and Family Advisory Committee (PFAC) is
a group of patients, family members, office staff, and
doctors … A PFAC can:
■ Help your doctors and their office staff learn from
your experience as a patient or a … ■ Give you a way to help identify problems and work
with your doctors and the staff to solve them … and your family understand how complex
medical care is and what your role can be in helping
your doctors … What doctors are saying
“If we are unable to come to consensus as a practice
team on a new approach
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2021-childhcahps-infographic.pdf
January 01, 2021 - High Scoring
Measures
Privacy When
Talking with Doctors,
Nurses, and Other
Providers
89%
of respondents … reported they always had
privacy when discussing their child's care
with doctors. nurses, and other … Communication
Between You and Your
Child's Doctors
88%
of respondents reported that doctors
always