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talkingquality.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html
June 01, 2017 - Q16 Nurses treated parent with courtesy and respect
Communication Between You and Your Child’s Doctors … Q17 Doctors listened carefully to parent
Q18 Doctors explained things to parent in a way that was … easy to understand
Q19 Doctors treated parent with courtesy and respect
Communication About Your … Communicate With Your Child
Q11 Doctors listened carefully to child
Q12 Doctors explained things … to child in a way that was easy to understand
Q13 Doctors encouraged child to ask questions
Involving
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/dataspotlight-health-literacy.pdf
March 01, 2019 - More Effort Is Needed To Ensure Patients Understand Doctors' Instructions
1
MORE EFFORT IS NEEDED … TO ENSURE PATIENTS
UNDERSTAND DOCTORS’
INSTRUCTIONS
Did you know?
-
talkingquality.ahrq.gov/cpi/about/impact/index.html
April 01, 2017 - Help doctors and nurses improve quality. … Percent Reduction in Hospital-Acquired Conditions, 2010-2015 (Preliminary)
Goal: Help Doctors and … Nurses Improve Quality
AHRQ develops tools for doctors and nurses to improve safety, quality, and … Tania Moon, parent volunteer
AHRQ also supports doctors and nurses in using data to improve care … AHRQ’s support led to doctors developing the ImproveCareNow Enhanced Registries Project, the world’s
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_2_ComTipsBroch_508.docx
February 24, 2011 - Do not assume that your doctors and nurses know everything about you. … This helps your doctors and nurses know right away if they did not explain something well. … It is helpful to write down what the doctors and nurses tell you. … You can also always ask your doctors and nurses how to find more information. … Let doctors and nurses know right away if there is something you do not understand.
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_3_Get_to_Know_508.docx
February 10, 2011 - Doctors and nurses may know more about medicine, but you are the expert on you. … They also can tell your doctors and nurses about your needs and concerns. … Doctors
Attending physicians are in charge of your care. … supervised by doctors. … They help doctors by doing many things the doctor does.
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
January 01, 2023 - by
Privacy When Talking With Doctors, Nurses, and Other Providers (85 percent). … Doctors listened carefully to parent
Doctors explained things to parent in a way
that was easy to … Communicate
With Your Child
Doctors listened carefully to child
Doctors explained things to child … , how often did your child’s doctors listen carefully to you? … often did your child’s doctors listen carefully to your child?
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talkingquality.ahrq.gov/ncepcr/communities/pbrn/registry/doctors-osteopathy-treating-omm-usefulness-current-healthcare.html
January 01, 2012 - Communities
Reports and Other Publications
Funding Opportunities
Doctors
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2020_chartbook_infographic.pdf
January 01, 2020 - Highest Scoring
Measure
How Well Doctors
Communicate
82 percent of CHIP respondents
indicated … Overall Rating Items
Personal Doctors and
Specialists
Enrollees rated their Personal
Doctors and … Population
Child Medicaid and CHIP enrollees r eport having better access to care and communicat ion w ith doctors
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talkingquality.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-healthlit-items.html
October 01, 2023 - During this hospital stay, how often did doctors use medical words you did not understand?
… During this hospital stay, how often did doctors talk too fast when talking with you?
… During this hospital stay, how often did doctors use pictures, drawings, models, or videos to explain … During this hospital stay, how often did doctors interrupt you when you were talking?
… During this hospital stay, how often did doctors make sure you understood all the information you were
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talkingquality.ahrq.gov/prevention/clinician/ahrq-works/burnout/index.html
November 01, 2023 - Burned-out doctors are more likely to leave practice, which reduces patients’ access to and continuity … When lower quality care was seen, the investigators found it was the organization that burned doctors … out that led to lower quality care, rather than the burned-out doctors themselves. … Doctors also fare better in organizations where they are not compensated for individual productivity, … the American Medical Association’s Steps Forward evidence-based module on burnout prevention for doctors
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talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6c-opennotes.html
March 01, 2020 - various health care organizations have come together in an initiative called OpenNotes to encourage doctors … For example, less than 8% of doctors reported taking more time to address patients' questions outside … of scheduled visits, and less than 20% of doctors reported taking more time writing notes. 6 Despite … When doctors share visit notes with patients: a study of patient and doctor perceptions of documentation … Inviting patients to read their doctors' notes: a quasi-experimental study and a look ahead.
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023_chartbook_infographic.pdf
January 01, 2023 - needed care
Adult Medicaid 50%
Child Medicaid 56%
CHIP 60%
Highest Scoring
Measure
How Well Doctors … Communicate
Percent of respondents
reporting that doctors always
communicated well
Adult Medicaid … How Well Doctors Communicate and Health Plan Information and Customer Service showed
smaller declines
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022_chartbook_infographic.pdf
January 01, 2022 - Highest Scoring
Measure
How Well Doctors
Communicate
81 percent of CHIP respondents
indicated … Overall Rating Items
Personal Doctors
All enrollees rated their Personal
Doctors more highly than … How Well Doctors Communicate and Health Plan Information and Customer Service showed
smaller declines … 55
50
- • I '
2018 2019 2020 2021 2022
- Adult Medicaid - Child Medicaid - CHIP
How Well Doctors
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talkingquality.ahrq.gov/patients-consumers/diagnosis-treatment/treatments/btpills/btpills.html
March 01, 2023 - The most common blood thinner that doctors prescribe is warfarin (Coumadin®, COU-mad-din). … You may also see other doctors for different problems. … When you see other doctors, it is very important that you tell them you are taking a blood thinner. … Blood thinners can interact with medicines and treatments that other doctors might prescribe for you. … Tell all your doctors about every medication and over-the-counter product that you take.
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
October 30, 2017 - H-HL10 Doctors hard to understand because of the way they spoke patient’s
language
H-HL11 Doctors … used medical words patient did not understand
H-HL12 Doctors talked too fast
H-HL13 Doctors used … interrupted patient
H-HL15 Doctors answered all questions to patient’s satisfaction
H-HL16 Doctors … made sure patient understood all information
H-HL17 Doctors used condescending, sarcastic, or rude … tone or manner with patient
H-HL18 Doctors cared about patient as a person
Topic: Communication
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child-hcahps-english-survey-954a.pdf
May 12, 2016 - Is your child able to talk with nurses and
doctors about his or her health care? … 1 Never
2 Sometimes
3 Usually
4 Always
Your Child’s Experience with Doctors
11. … During this hospital stay, how often did
your child’s doctors listen carefully to your
child? … 1 Never
2 Sometimes
3 Usually
4 Always
Your Experience with Doctors
17. … During this hospital stay, how often did
your child’s doctors listen carefully to you?
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022-hp-chartbook.pdf
January 01, 2022 - Overall Rating Items
Personal Doctors
All enrollees rated their Personal
Doctors more highly than … How Well Doctors Communicate and Health Plan Information and Customer Service showed
smaller declines … Getting Needed Care Getting Care Quickly
How Well Doctors Communicate Health Plan Information and … (5.1)
How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain … (5.1)
How Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook_infographic.pdf
January 01, 2018 - Enrollees
13,933 Children’s Health
Insurance Program Enrollees
For all four populations…
How Well Doctors … Communicate,
which measures how often doctors
communicated well with consumers,
was the highest scoring
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hp-chartbook.pdf
January 01, 2023 - needed care
Adult Medicaid 50%
Child Medicaid 56%
CHIP 60%
Highest Scoring
Measure
How Well Doctors … Communicate
Percent of respondents
reporting that doctors always
communicated well
Adult Medicaid … How Well Doctors Communicate and Health Plan Information and Customer Service showed
smaller declines … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain things … How Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor explain
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.pdf
May 22, 2013 - During your hospital stay, your doctors and
nurses will make sure to answer your
questions and talk … My doctors or nurses
answered all of my
questions. … ]
• Write down what your doctors and
nurses say. … Ask:
My doctors or nurses answered all of my questions.