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pcmh.ahrq.gov/hai/cauti-tools/archived-webinars/health-literacy-slides.html
December 01, 2017 - SHARE:
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Healthcare-Associated Infections Program
Combating Antibiotic-Resistant Bacteria
About the CUSP Method
Decolonization – Universal and Targeted
Tools
Ambulatory Surgery Centers Toolkit
CLABSI and …
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
November 02, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Service Recovery Programs
The CAHPS Ambulatory Care
Improvement Guide
Practical Strategies for Improving Patient Experience
Section 6: Strategies for Improving Patient Experience with
Ambulatory Care
6.P. Service Recovery Programs
Visit the A…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.docx
April 01, 2011 - discharge process, and next steps at every opportunity throughout the hospital stay
Assess how well doctors … in care practices to support their competence and confidence in caregiving at home
Assess how well doctors … CAHPS Hospital Survey questions related to discharge include:
Q19: During this hospital stay, did doctors … clarify roles and responsibilities in relation to discharge planning for each member of the care team: Doctors … period following implementation, particularly for measures related to discharge and communication with doctors
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pcmh.ahrq.gov/talkingquality/measures/understand/patient-comments.html
February 01, 2016 - SHARE:
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Talking Quality
Plan Your Reporting Project
Select Measures To Report
Domains of Healthcare Quality
Types of Quality Measures
Data Sources
Use of Patient Comments
Key Questions About Me…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
January 01, 2011 - And for those of you out there that are thinking that, well, sure it’s probably the high performing
doctors
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pcmh.ahrq.gov/news/blog/ahrqviews/making-patients-part-of-conversations.html
February 01, 2022 - SHARE:
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News
Newsroom
Blog
AHRQ Views
Newsletter
Events
AHRQ Views: Blog posts from AHRQ leaders
Making Patients Part of Conversations About Their Care: Integrating Patient-Generate…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-tips-jobaid-final508.pdf
April 04, 2018 - Teach-Back Tips
Teach-Back Tips
All patients can benefit from teach-back.
� Ask patients to teach information back to you in their own words,
not just repeat your words.
� Use plain language (blood thinner for anticoagulant, heart doctor
for cardiologist).
� Rephrase your message until the patient understa…
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pcmh.ahrq.gov/cahps/surveys-guidance/cg/index.html
September 01, 2023 - SHARE:
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Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
About CAHPS
Surveys and Guidance
American Indian
Cancer Care
Clinician & Group
Using CAHPS Clinician & Group Survey Data
Sur…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-eng-651a.pdf
March 09, 2007 - Summary of Key Recommendations for Administering NH-CAHPS Long-Term Resident Survey
CAHPS® Nursing Home Survey: Long-Stay Resident Instrument
CAHPS Nursing Home Survey – Long-Stay
Resident Instrument
Information for Vendors ....................................................... 1
Conventions Used in This Docume…
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pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
March 01, 2020 - SHARE:
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Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting R…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/Part-I-SOPS-ASC-DatabaseReport.pdf
December 01, 2021 - (Item B1) 91% 9.05% 43% 81% 88% 93% 96% 100% 100%
Doctors and staff clearly understand each other’s
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-transcript.pdf
January 01, 2017 - About 20% of internet users
are looking for information specifically about doctors or other providers
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pcmh.ahrq.gov/cahps/faq/index.html
January 01, 2019 - typically less than five percent of respondents pick "never" in response to the question, "How often did doctors
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pdf
May 22, 2013 - problems at home
• Educate the patient and family throughout
the hospital stay
• Assess how well doctors
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pcmh.ahrq.gov/news/blog/ahrqviews/womens-health-week-2023.html
May 01, 2023 - SHARE:
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News
Newsroom
Blog
AHRQ Views
Newsletter
Events
AHRQ Views: Blog posts from AHRQ leaders
For Women’s Health Week, Let’s Make Prevention Primary
MAY
12
2023
…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.pdf
April 01, 2011 - discharge process, and next steps at every opportunity throughout the
hospital stay
Assess how well doctors … in care practices to
support their competence and confidence in caregiving at home
Assess how well doctors … CAHPS Hospital Survey questions
related to discharge include:
• Q19: During this hospital stay, did doctors … clarify roles and responsibilities in relation to discharge
planning for each member of the care team: Doctors … period following implementation, particularly for measures related to discharge
and communication with doctors
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pcmh.ahrq.gov/teamstepps/instructor/essentials/pocketguide.html
January 01, 2020 - SHARE:
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TeamSTEPPS®
About TeamSTEPPS®
Curriculum Materials
TeamSTEPPS® 2.0
TeamSTEPPS® Rapid Response Systems Guide
Training Guide: Using Simulation in TeamSTEPPS® Training
Patients with Limited English …
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pcmh.ahrq.gov/talkingquality/resources/cognitive/index.html
September 01, 2019 - SHARE:
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Talking Quality
Plan Your Reporting Project
Select Measures To Report
Translate Data Into Information
Explain and Motivate Use
Distribute Your Quality Report
Promote Your Quality Report
Ass…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/fielding-child-hcahps-93.pdf
June 19, 2017 - vitamins, herbal medicines, and over-the-
counter medicines
6
Child able to talk with nurses and doctors … parent in way that was easy to understand 15
Nurses treated parent with courtesy and respect 16
Doctors … listened carefully to parent 17
Doctors explained things to parent in a way that was easy to understand … 18
Doctors treated parent with courtesy and respect 19
Parent had privacy when discussing child’
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/f1_combo_returnoninvestment.docx
January 01, 2013 - The information is useful for calculating personnel costs, such as doctors and nurses, which is part … people involved in developing and implementing the practice or quality improvement program, such as doctors … Outreach and communication includes communications among different professional groups, such as doctors