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  1. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child-hcahps-english-survey-954a.pdf
    May 12, 2016 - Is your child able to talk with nurses and doctors about his or her health care? … 1 Never 2 Sometimes 3 Usually 4 Always Your Child’s Experience with Doctors 11. … During this hospital stay, how often did your child’s doctors listen carefully to your child? … 1 Never 2 Sometimes 3 Usually 4 Always Your Experience with Doctors 17. … During this hospital stay, how often did your child’s doctors listen carefully to you?
  2. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
    October 30, 2017 - H-HL10 Doctors hard to understand because of the way they spoke patient’s language H-HL11 Doctors … used medical words patient did not understand H-HL12 Doctors talked too fast H-HL13 Doctors used … interrupted patient H-HL15 Doctors answered all questions to patient’s satisfaction H-HL16 Doctors … made sure patient understood all information H-HL17 Doctors used condescending, sarcastic, or rude … tone or manner with patient H-HL18 Doctors cared about patient as a person Topic: Communication
  3. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/questionnaire-overview.pdf
    March 20, 2017 - The Child Hospital Survey asks parents/guardians about communication with doctors, communication with … • Communication between you and your child’s nurses • Communication between you and your child’s doctors … listened carefully to parent/[patient] Same as Chi ld Version: Short Item 17 6 Doctors explained … listened carefully to child -- 11 -- Doctors explained things to child in a way that was easy … to understand -- 12 -- Doctors encouraged child to ask questions -- 13 -- Providers involved
  4. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-table-1-tech-specs.pdf
    March 09, 2018 - manage child’s care one kind of health care service in or treatment from different last 12 months) doctors … help or had a in MP’s office helped manage question) child’s care or treatment from different doctors … months), Q3=1 (Someone in MP’s office helped manage child’s care or treatment from different doctors … months), Q3=1 (Someone in MP’s office helped manage child’s care or treatment from different doctors … months), Q3=1 (Someone in MP’s office helped manage child’s care or treatment from different doctors
  5. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-analysis.pdf
    October 14, 2020 - worst) to 100 (best) with equal intervals between each option  “Before giving you medicine, did the doctors … (Yes / No) How well doctors and nurses communicate  Example: “During this emergency room visit, how … Communication about medications  Example: “Before giving you medicine, did the doctors or nurses
  6. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/navigating-hierarchy-121013.pptx
    January 01, 2006 - Part of the solution was for the nursing staff to make sure the doctors wash their hands and if the doctors … The following excerpt from the interview demonstrates how both the nurses and doctors responded: Q. … The nurses said it wasn’t their  job to monitor doctors; the doctors said no nurse was going to stop … I said: “Doctors, we know we’re not perfect, and we can forget important safety measures.  
  7. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/questions/be-engaged.pdf
    December 01, 2020 - Patients who talk with their doctors tend to be happier with their care and have better medical results
  8. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/medicinelist-scripts-final508.pdf
    April 03, 2018 - We need to know about all the medicines you take from all of your doctors, so we want you to bring in … Bring all your medicines from all your doctors, and bring them in their original container. … We also need to know what other doctors have prescribed and what nonprescription medicines you’re taking … The computer doesn’t always have the medicines that your other doctors prescribed, and we don’t always
  9. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022-hp-chartbook.pdf
    January 01, 2022 - Overall Rating Items Personal Doctors All enrollees rated their Personal Doctors more highly than … How Well Doctors Communicate and Health Plan Information and Customer Service showed smaller declines … Getting Needed Care Getting Care Quickly How Well Doctors Communicate Health Plan Information and … (5.1) How Well Doctors Communicate In the last 6 months, how often did your personal doctor explain … (5.1) How Well Doctors Communicate In the last 6 months, how often did your child’s personal doctor
  10. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook_infographic.pdf
    January 01, 2018 - Enrollees 13,933 Children’s Health Insurance Program Enrollees For all four populations… How Well Doctors … Communicate, which measures how often doctors communicated well with consumers, was the highest scoring
  11. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/2_mark_schuster.pdf
    January 22, 2015 - 72% Communication between you & your child’s nurses 81% Communication between you & your child’s doctors … 83% Communication about your child’s medicines 79% Privacy when talking with doctors, nurses, & … 72% Communication between you & your child’s nurses 81% Communication between you & your child’s doctors … 83% Communication about your child’s medicines 79% Privacy when talking with doctors, nurses, & … Communication with Child Measures Top-Box % How well nurses communicate with your child 70% How well doctors
  12. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/about_the_health_literacy_item_set_for_hospitals_911.pdf
    October 01, 2015 - H-HL10 Doctors hard to understand because of the way they spoke patient’s language H-HL11 Doctors … used pictures, drawings models, or videos to explain things H-HL14 Doctors interrupted patient … H-HL15 Doctors answered all questions to patient’s satisfaction H-HL16 Doctors made sure patient … understood all information H-HL17 Doctors used condescending, sarcastic, or rude tone or manner with … patient H-HL18 Doctors cared about patient as a person Topic: Communication about tests Items
  13. ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=14&search_api_fulltext=&sort=desc
    Adult Hospital Health literacy H-HL10 Doctors … Adult Hospital Health literacy H-HL11 Doctors … Adult Hospital Health literacy H-HL12 Doctors … Adult Hospital Health literacy H-HL13 Doctors
  14. ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=11&search_api_fulltext=&sort=desc
    Adult Hospital Health literacy H-HL18 Doctors … Adult Hospital Health literacy H-HL17 Doctors … Adult Hospital Health literacy H-HL16 Doctors … Adult Hospital Health literacy H-HL15 Doctors
  15. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_4_Poster_508.pdf
    May 24, 2013 - • Tell doctors and nurses about your health. Tell us about yourself and how you are feeling. … • Make sure you understand what doctors and nurses tell you.
  16. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hp-chartbook.pdf
    January 01, 2023 - needed care Adult Medicaid 50% Child Medicaid 56% CHIP 60% Highest Scoring Measure How Well Doctors … Communicate Percent of respondents reporting that doctors always communicated well Adult Medicaid … How Well Doctors Communicate and Health Plan Information and Customer Service showed smaller declines … How Well Doctors Communicate In the last 6 months, how often did your personal doctor explain things … How Well Doctors Communicate In the last 6 months, how often did your child’s personal doctor explain
  17. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6c.pdf
    March 01, 2017 - various health care organizations have come together in an initiative called OpenNotes to encourage doctors … For example, less than 8% of doctors reported taking more time to address patients’ questions outside … of scheduled visits, and less than 20% of doctors reported taking more time writing notes.6 Despite … When doctors share visit notes with patients: a study of patient and doctor perceptions of documentation … Inviting patients to read their doctors' notes: a quasi-experimental study and a look ahead.
  18. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-toomey.pdf
    December 01, 2022 - English Top-Box Score Spanish Top-Box Score English Top-Box Score How often did your child's doctors … English Top-Box Score Spanish Top-Box Score English Top-Box Score How often did your child's doctors … English Top-Box Score Spanish Top-Box Score English Top-Box Score How often did your child's doctors … English Top-Box Score Spanish Top-Box Score English Top-Box Score How often did your child's doctors … English Top-Box Score Spanish Top-Box Score English Top-Box Score How often did your child's doctors
  19. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_4_Poster_508.docx
    February 10, 2011 - 0TTell doctors and nurses about your health.0T Tell us about yourself and how you are feeling. … Don’t assume we know everything about you. 0TMake sure you understand what doctors and nurses tell you
  20. ce.effectivehealthcare.ahrq.gov/research/findings/nhqrdr/chartbooks/healthyliving/mchcare-measures.html
    June 01, 2018 - adolescents whose health provider usually asks about prescription medications and treatments from other doctors … Communication About Prescription Medications and Treatments From Other Doctors Children are at risk … of care whose health provider usually asks about prescription medications and treatments from other doctors … children and adolescents whose health provider usually asked about medications and treatments from other doctors … the percentage of children whose health provider asked about medications and treatments from other doctors

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