-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child-hcahps-english-survey-954a.pdf
May 12, 2016 - Is your child able to talk with nurses and
doctors about his or her health care? … 1 Never
2 Sometimes
3 Usually
4 Always
Your Child’s Experience with Doctors
11. … During this hospital stay, how often did
your child’s doctors listen carefully to your
child? … 1 Never
2 Sometimes
3 Usually
4 Always
Your Experience with Doctors
17. … During this hospital stay, how often did
your child’s doctors listen carefully to you?
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
October 30, 2017 - H-HL10 Doctors hard to understand because of the way they spoke patient’s
language
H-HL11 Doctors … used medical words patient did not understand
H-HL12 Doctors talked too fast
H-HL13 Doctors used … interrupted patient
H-HL15 Doctors answered all questions to patient’s satisfaction
H-HL16 Doctors … made sure patient understood all information
H-HL17 Doctors used condescending, sarcastic, or rude … tone or manner with patient
H-HL18 Doctors cared about patient as a person
Topic: Communication
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/questionnaire-overview.pdf
March 20, 2017 - The Child Hospital Survey
asks parents/guardians about communication with doctors, communication with … • Communication between you and your child’s nurses
• Communication between you and your child’s doctors … listened carefully to parent/[patient]
Same as Chi ld Version: Short Item 17 6
Doctors explained … listened
carefully to child
-- 11 --
Doctors explained things
to child in a way that
was easy … to understand
-- 12 --
Doctors encouraged
child to ask questions
-- 13 --
Providers involved
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-table-1-tech-specs.pdf
March 09, 2018 - manage child’s care
one kind of health care service in or treatment from different
last 12 months) doctors … help or had a
in MP’s office helped manage question)
child’s care or treatment from
different doctors … months), Q3=1 (Someone
in MP’s office helped manage
child’s care or treatment from
different doctors … months), Q3=1 (Someone
in MP’s office helped manage
child’s care or treatment from
different doctors … months), Q3=1 (Someone
in MP’s office helped manage
child’s care or treatment from
different doctors
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-analysis.pdf
October 14, 2020 - worst) to 100 (best)
with equal intervals between each option
“Before giving you medicine, did the doctors … (Yes / No)
How well doctors and nurses communicate
Example: “During this emergency room visit, how … Communication about medications
Example: “Before giving you medicine, did the doctors or
nurses
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/navigating-hierarchy-121013.pptx
January 01, 2006 - Part of the solution was for the nursing staff to make sure the doctors wash their hands and if the doctors … The following excerpt from the interview demonstrates how both the nurses and doctors responded:
Q. … The nurses said it wasn’t their job to monitor doctors; the doctors said no nurse was going to stop … I said: “Doctors, we know we’re not perfect, and we can forget important safety measures.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/questions/be-engaged.pdf
December 01, 2020 - Patients who talk with their doctors tend to be happier
with their care and have better medical results
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/medicinelist-scripts-final508.pdf
April 03, 2018 - We need to know about all the medicines
you take from all of your doctors, so we want you to bring in … Bring all your medicines from all your doctors, and bring them in their
original container. … We also need to know what other doctors have prescribed and
what nonprescription medicines you’re taking … The computer doesn’t always have the medicines that your other
doctors prescribed, and we don’t always
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022-hp-chartbook.pdf
January 01, 2022 - Overall Rating Items
Personal Doctors
All enrollees rated their Personal
Doctors more highly than … How Well Doctors Communicate and Health Plan Information and Customer Service showed
smaller declines … Getting Needed Care Getting Care Quickly
How Well Doctors Communicate Health Plan Information and … (5.1)
How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain … (5.1)
How Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook_infographic.pdf
January 01, 2018 - Enrollees
13,933 Children’s Health
Insurance Program Enrollees
For all four populations…
How Well Doctors … Communicate,
which measures how often doctors
communicated well with consumers,
was the highest scoring
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/2_mark_schuster.pdf
January 22, 2015 - 72%
Communication between you & your child’s nurses 81%
Communication between you & your child’s doctors … 83%
Communication about your child’s medicines 79%
Privacy when talking with doctors, nurses, & … 72%
Communication between you & your child’s nurses 81%
Communication between you & your child’s doctors … 83%
Communication about your child’s medicines 79%
Privacy when talking with doctors, nurses, & … Communication with Child
Measures Top-Box %
How well nurses communicate with your child 70%
How well doctors
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/about_the_health_literacy_item_set_for_hospitals_911.pdf
October 01, 2015 - H-HL10 Doctors hard to understand because of the way they spoke patient’s
language
H-HL11 Doctors … used pictures, drawings models, or videos to explain things
H-HL14 Doctors interrupted patient … H-HL15 Doctors answered all questions to patient’s satisfaction
H-HL16 Doctors made sure patient … understood all information
H-HL17 Doctors used condescending, sarcastic, or rude tone or manner with … patient
H-HL18 Doctors cared about patient as a person
Topic: Communication about tests
Items
-
ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=14&search_api_fulltext=&sort=desc
Adult
Hospital
Health literacy
H-HL10
Doctors … Adult
Hospital
Health literacy
H-HL11
Doctors … Adult
Hospital
Health literacy
H-HL12
Doctors … Adult
Hospital
Health literacy
H-HL13
Doctors
-
ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=11&search_api_fulltext=&sort=desc
Adult
Hospital
Health literacy
H-HL18
Doctors … Adult
Hospital
Health literacy
H-HL17
Doctors … Adult
Hospital
Health literacy
H-HL16
Doctors … Adult
Hospital
Health literacy
H-HL15
Doctors
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_4_Poster_508.pdf
May 24, 2013 - • Tell doctors and nurses about
your health. Tell us about yourself
and how you are feeling. … • Make sure you understand what
doctors and nurses tell you.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hp-chartbook.pdf
January 01, 2023 - needed care
Adult Medicaid 50%
Child Medicaid 56%
CHIP 60%
Highest Scoring
Measure
How Well Doctors … Communicate
Percent of respondents
reporting that doctors always
communicated well
Adult Medicaid … How Well Doctors Communicate and Health Plan Information and Customer Service showed
smaller declines … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain things … How Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor explain
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6c.pdf
March 01, 2017 - various health care organizations have come together in an
initiative called OpenNotes to encourage doctors … For example, less than
8% of doctors reported taking more time to address patients’ questions outside … of
scheduled visits, and less than 20% of doctors reported taking more time writing notes.6
Despite … When doctors share visit notes with
patients: a study of patient and doctor perceptions of documentation … Inviting patients to read their doctors'
notes: a quasi-experimental study and a look ahead.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-toomey.pdf
December 01, 2022 - English
Top-Box
Score
Spanish
Top-Box
Score
English
Top-Box
Score
How often did your child's
doctors … English
Top-Box
Score
Spanish
Top-Box
Score
English
Top-Box
Score
How often did your child's
doctors … English
Top-Box
Score
Spanish
Top-Box
Score
English
Top-Box
Score
How often did your child's
doctors … English
Top-Box
Score
Spanish
Top-Box
Score
English
Top-Box
Score
How often did your child's
doctors … English
Top-Box
Score
Spanish
Top-Box
Score
English
Top-Box
Score
How often did your child's
doctors
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_4_Poster_508.docx
February 10, 2011 - 0TTell doctors and nurses about your health.0T Tell us about yourself and how you are feeling. … Don’t assume we know everything about you.
0TMake sure you understand what doctors and nurses tell you
-
ce.effectivehealthcare.ahrq.gov/research/findings/nhqrdr/chartbooks/healthyliving/mchcare-measures.html
June 01, 2018 - adolescents whose health provider usually asks about prescription medications and treatments from other doctors … Communication About Prescription Medications and Treatments From Other Doctors
Children are at risk … of care whose health provider usually asks about prescription medications and treatments from other doctors … children and adolescents whose health provider usually asked about medications and treatments from other doctors … the percentage of children whose health provider asked about medications and treatments from other doctors