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21. Section 6A (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-6-a.pdf
    December 29, 2017 - Single Item Measures Hospital-level Unit Reliability at N=300 Nurse-parent communication .80 Doctor-parent … Preparing to leave hospital .87 Informed in Emergency Room .74 Nurse-child communication .77 Doctor-child … Reliability of Child HCAHPS Composites Composites # Items Alpha* Nurse-parent communication 3 .93 Doctor-parent … Informed about child’s care 2 .87 Preparing to leave hospital 5 .89 Nurse-child communication 3 .88 Doctor-child

22. Section 7E (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-e.pdf
    December 29, 2017 - ANALYSIS English (12001) Spanish (1018) P-Value Nurse-parent communication 80.8% 81.4% .57 Doctor-parent … <.001 Informed in Emergency Room 82.1% 88.5% <.001 Nurse-child communication 70.1% 68.9% .54 Doctor-child … ANALYSIS* English (12001) Spanish (1018) P-Value Nurse-parent communication 81.4% 80.9% .59 Doctor-parent … <.001 Informed in Emergency Room 83.0% 87.6% .001 Nurse-child communication 70.7% 68.3% .20 Doctor-child

23. Strategy 4: IDEA Discharge Planning (Tool 2b) (doc file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.docx
    June 20, 2011 - This booklet has a checklist, questions to ask your doctor or nurse, and space to write. … Repeat these instructions back to the doctor or nurse in your own words. … If you do not understand, ask your doctor or nurse to explain things more clearly. … Ask your doctor or nurse how others can help you recover. … At these appointments, your doctor will check on how well you are recovering.

24. Section 7B (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-b.pdf
    December 29, 2017 - 7776) 1 CCI (1075) 2+ CCIs (434) P-Value Nurse-parent communication 80.1% 82.1% 80.1% .17 Doctor-parent … Informed in Emergency Room 82.5% 86.0% 77.4% .06 Nurse-child communication 69.8% 71.7% 69.0% .44 Doctor-child … 7776) 1 CCI (1075) 2+ CCIs (434) P-Value Nurse-parent communication 81.1% 81.7% 79.6% .54 Doctor-parent … Informed in Emergency Room 84.8% 86.0% 75.2% .03 Nurse-child communication 70.1% 71.4% 68.9% .59 Doctor-child

25. Getting Ready for Your Ambulatory Surgery | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/getting-ready.html
    August 01, 2017 - Medical instructions: Talk with your doctor about your medications well before your surgery. … even want you to see another doctor before surgery. … Your doctor may also ask you to bathe with antibacterial soap or solution. … Fasting: Ask your doctor how long you should go without eating or drinking before your surgery. … This person will need to talk with the doctor after your surgery.

26. Strategy 4: IDEA Discharge Planning (Tool 2b) (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.pdf
    May 22, 2013 - This booklet has a checklist, questions to ask your doctor or nurse, and space to write. … Repeat these instructions back to the doctor or nurse in your own words. … If you do not understand, ask your doctor or nurse to explain things more clearly. … Ask your doctor or nurse how others can help you recover. … At these appointments, your doctor will check on how well you are recovering.

27. 6 Tk1 T2-Talking With Residents Family Members Checklist Version Final (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T2-Talking_with_Residents_Family_Members_checklist_version_Final.pdf
    October 01, 2016 - A doctor will ask a nurse to check on a resident more often and encourage drinking for up to a few days … The doctor will request that nurses check often to see how he or she is feeling, take his/her temperature … A doctor may ask a nurse to check on a resident more often and encourage drinking for up to a few days … them so that you and your family member can report any changes in how he or she feels to a nurse or doctor … • Talk with your family member and his or her doctor about the benefits and risks of taking an antibiotic

28. CAHPS Elicitation Protocol Webcast (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-schlesinger.pdf
    January 01, 2017 - Rather than call for an appointment, went to the office and asked if possible to see doctor. … Without hesitation, was told that doctor could see me though I might have to wait a while. … Saw doctor and determined that I could have one of two things. … Commented to doctor on next visit that my husband would not see him this year and gave him reason. … I trust my doctor. His approach is exactly what I like.

29. 2017 CAHPS Health Plan Survey Database Chartbook (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2017_hp-chartbook.pdf
    January 01, 2017 - In the last 6 months, how often did your personal doctor show respect for what you had to say? … In the last 6 months, how often did your personal doctor spend enough time with you? … and 10 is the best personal doctor possible, what number would you use to rate your personal doctor … In the last 6 months, how often did your child’s personal doctor spend enough time with your child? … 10 is the best personal doctor possible, what number would you use to rate your child’s personal doctor

30. Section 7D (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-d.pdf
    December 29, 2017 - Isolated Rural (525) P-value Nurse-parent communication 80.1% 81.9% 83.1% 83.6% 79.8% .001 Doctor-parent … 82.7% 83.0% 84.5% 80.6% 79.1% .47 Nurse-child communication 69.0% 71.3% 73.7% 75.2% 72.7% <.001 Doctor-child … Isolated Rural (525) P-value Nurse-parent communication 79.6% 81.5% 82.8% 83.2% 81.4% <.001 Doctor-parent … 82.0% 81.8% 84.5% 81.2% 80.3% .64 Nurse-child communication 69.3% 71.8% 72.5% 74.0% 74.2% .006 Doctor-child

31. Section 7C (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-c.pdf
    December 29, 2017 - >College Grad (2592) P-Value Nurse-parent communication 82.4% 82.6% 81.7% 80.1% 78.0% <.001 Doctor-parent … 85.8% 83.8% 82.8% 82.0% 81.0% .09 Nurse-child communication 73.6% 74.3% 72.0% 67.8% 63.7% <.001 Doctor-child … >College Grad (2592) P-Value Nurse-parent communication 81.9% 82.7% 82.2% 80.2% 77.8% <.001 Doctor-parent … 85.7% 84.5% 83.3% 81.5% 80.5% .01 Nurse-child communication 73.1% 74.5% 72.5% 67.6% 63.6% <.001 Doctor-child

32. Section 7A (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-a.pdf
    December 29, 2017 - ) Multi (526) P-value Nurse-parent communication 88.4% 71.7% 83.0% 82.3% 80.5% 80.4% <.001 Doctor-parent … 85.2% 85.9% 81.2% 83.8% .001 Nurse-child communication 80.2% 64.4% 74.4% 72.1% 69.1% 69.6% <.001 Doctor-child … ) Multi (526) P-value Nurse-parent communication 88.3% 72.7% 82.2% 82.1% 80.4% 80.5% <.001 Doctor-parent … 85.7% 85.2% 80.9% 83.9% <.001 Nurse-child communication 78.4% 65.8% 73.6% 73.3% 69.3% 69.4% <.001 Doctor-child

33. Section 6B (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-6-b.pdf
    December 29, 2017 - carefully to parent .87 Q14 Nurses explain to parent .87 Q15 Nurses treated parent with respect .81 Doctor-parent … carefully to child .82 Q8 Nurses explain to child .82 Q9 Nurses encouraged child to ask questions .70 Doctor-child … Preparing to leave hospital .63 .70 .53 .64 (6) Nurse-child communication .80 .74 .49 .79 .64 (7) Doctor-child … Composite Hospital-Level Composite Correlation With Overall Rating Nurse-parent communication .72 Doctor-parent … Preparing to leave hospital .63 Informed in Emergency Room .58 Nurse-child communication .56 Doctor-child

34. Help Consumers Start Conversations With Trusted Providers | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/talkingquality/explain/support/help-consumers.html
    March 01, 2016 - If their regular doctor is the one who will admit them to the hospital, they can express concerns about … problems in the hospital the doctor has suggested, or express an interest in going to a particular hospital … If their regular doctor is referring them to a specialist who will make the admission, they can ask to … Example 2: Physician Quality Report It can be harder to talk to a doctor about the care he or she provides … A patient could use this tool at home and as a way to open a conversation with a doctor by saying, for

35. Where to Find More Information | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/questions/resources/diagnosis/information.html
    November 01, 2020 - Support Step 1: Take the Time You Need Step 2: Get the Support You Need Step 3: Talk With Your Doctor … Treatment Plan Where to Find More Information Get the Support You Need Talk With Your Doctor … : 301-443-8431 https://www.nimh.nih.gov/health/find-help/index.shtml Top of Page Talk With Your Doctor … docs/charts-checklists-guides/second-opinion-how-to.pdf Phone: 1-800-994-WOMAN Talking with Your Doctor … Families National Cancer Institute http://www.cancer.gov/aboutnci/cis Publications Questions for Your Doctor

36. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-prelim-phase-one.pdf
    October 29, 2018 - NYP Patients Focus of Expressed Patient Experiences: By Question Protocol Communication with Doctor … 12% 3 Question Protocol 26% 5 Question Protocol Emotional Rapport with Doctor 7% 3 Question Protocol … • When I was waiting the shift for my flu shot, I waited a little more than should have, and the doctor

37. Strategy 2: Communicating to Improve Quality (Tool 3) (doc file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_3_Get_to_Know_508.docx
    February 10, 2011 - The attending physician may be your primary doctor, a specialist, or a doctor who works for the hospital … They perform simple medical procedures under the supervision of a doctor or a registered nurse. … They help doctors by doing many things the doctor does.

38. 2016 CAHPS Health Plan Survey Database Chartbook (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2016_hp-chartbook.pdf
    January 01, 2016 -  The highest scoring rating across all populations is Personal Doctor. … those for the other populations for the Getting Needed Care composite and the ratings for Personal Doctor … In the last 6 months, how often did your personal doctor show respect for what you had to say? … In the last 6 months, how often did your personal doctor spend enough time with you? … and 10 is the best personal doctor possible, what number would you use to rate your personal doctor

39. CAHPS 2023 Health Plan Survey Database Summary Results (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023_chartbook_infographic.pdf
    January 01, 2023 - communicated well Adult Medicaid 75% Child Medicaid 77% CHIP 80% Highest Overall Rating Personal Doctor … Percent of respondents giving their personal doctor the highest overall rating (9 or 10) Adult

40. 2015 CAHPS Health Plan Survey Database Chartbook (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2015_hp-chartbook.pdf
    January 01, 2015 - • The highest scoring rating across all populations is Personal Doctor. … Never - Always In the last 6 months, how often did your personal doctor listen carefully to you? … Never - Always In the last 6 months, how often did your personal doctor show respect for what you … Never - Always In the last 6 months, how often did your personal doctor spend enough time with you … personal doctor possible, what number would you use to rate your personal doctor?