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41. Supplemental Health Literacy Items for the CAHPS Health Plan Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/health-literacy-hp-cahps-adult-spanish-2157-3b.pdf
    June 02, 2025 - En los últimos 12 meses, ¿con qué frecuencia su doctor personal le preguntó si usted tenía preguntas … En los últimos 12 meses, ¿habló con su doctor personal sobre alguna pregunta o inquietud médica? … En los últimos 12 meses, ¿con qué frecuencia su doctor personal le dio información fácil de entender … En los últimos 12 meses, ¿con qué frecuencia su doctor personal contestó todas sus preguntas? … En los últimos 12 meses, ¿con qué frecuencia su doctor personal le dio toda la información que usted

42. Dxpages (doc file)
    www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/dxpages.docx
    June 02, 2025 - . · If your chest pain gets different or worse, call your doctor. · Take your medicines as prescribed … . · See your doctor and ask questions. … pressure is also called hypertension. · Avoid salty foods. · Take your medicines as prescribed. · See your doctor

43. Section 7B (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-b.pdf
    June 02, 2025 - 7776) 1 CCI (1075) 2+ CCIs (434) P-Value Nurse-parent communication 80.1% 82.1% 80.1% .17 Doctor-parent … Informed in Emergency Room 82.5% 86.0% 77.4% .06 Nurse-child communication 69.8% 71.7% 69.0% .44 Doctor-child … 7776) 1 CCI (1075) 2+ CCIs (434) P-Value Nurse-parent communication 81.1% 81.7% 79.6% .54 Doctor-parent … Informed in Emergency Room 84.8% 86.0% 75.2% .03 Nurse-child communication 70.1% 71.4% 68.9% .59 Doctor-child

44. Examples of Diagnosis Pages (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/dxpages.pdf
    June 02, 2025 - If your chest pain gets different or worse, call your doctor. … See your doctor and ask questions. 7 Source: National Institute of Diabetes and Digestive … See your doctor and ask questions.

45. Supplemental Items for the CAHPS Health Plan Adult Survey 5.0: Health Literacy | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-healthlit-items-hp-survey50-adult.html
    April 01, 2020 - In the last 12 months, how often did your personal doctor use medical words you did not understand? … In the last 12 months, how often did your personal doctor talk too fast when talking with you? … In the last 12 months, did you talk with your personal doctor about any health questions or concerns? … In the last 12 months, how often did your personal doctor show interest in your questions or concerns … In the last 12 months, how often did your personal doctor answer all of your questions?

46. Strategy 4: IDEA Discharge Planning (Tool 2b) (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.pdf
    June 02, 2025 - This booklet has a checklist, questions to ask your doctor or nurse, and space to write. … Repeat these instructions back to the doctor or nurse in your own words. … If you do not understand, ask your doctor or nurse to explain things more clearly. … Ask your doctor or nurse how others can help you recover. … At these appointments, your doctor will check on how well you are recovering.

47. Transitioning Newborns from NICU to Home: Family Information Packet, Appendix A (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/nicu_toolkit/nicupacket-apa.pdf
    June 02, 2025 - ■ Ask your Health Coach or social worker if you need help finding a doctor for your baby. … ■ Ask the pediatrician’s office which doctor your baby will see at every visit. … ■ Call your baby’s doctor in case of a bad reaction. … If you have any concerns about vaccines, ask the doctor caring for your baby. … ■ Ask your baby’s doctor, nurse, or pharmacist how to measure the tap water.

48. CAHPS Health Plan Survey Child Medicaid Survey 5.0 (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/Child_Med_Eng_HP50_2155a.pdf
    September 01, 2015 - 1 Never 2 Sometimes 3 Usually 4 Always Your Child’s Personal Doctor 10. … Does your child have a personal doctor? 1 Yes 2 No → If No, go to #20 on page 4 11. … In the last 6 months, how often did your child’s personal doctor listen carefully to you? … doctor possible, what number would you use to rate your child’s personal doctor? … 0 Worst personal doctor possible 1 2 3 4 5 6 7 8 9 10 Best personal doctor possible

49. Final Progress Report: Managing the Health Needs of Vulnerable Children (pdf file)
    www.ahrq.gov/sites/default/files/2024-07/seid-sobo-report.pdf
    January 01, 2024 - “Last time my son sick, but it's on the weekend so I didn’t take him to see the doctor….I cook the [ … But [the doctor] did not check her skin. … They want to have a partnership with their child’s doctor. … “It was step by step of [the doctor] going through the things that he needs me to go through and me … I’m the doctor, I am telling you this is what is going to happen and this is how it’s going to be.”

50. CAHPS Health Plan Survey Adult Medicaid Survey 5.0 (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/adult-med-eng-hp50-2152a.pdf
    September 01, 2015 - 1 Never 2 Sometimes 3 Usually 4 Always Your Personal Doctor 10. … Do you have a personal doctor? 1 Yes 2 No → If No, go to #17 11. … doctor possible, what number would you use to rate your personal doctor? … 0 Worst personal doctor possible 1 2 3 4 5 6 7 8 9 10 Best personal doctor possible … Do you now need or take medicine prescribed by a doctor?

51. NICU Toolkit, Appendix A: Tips for Finding a Pediatrician (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/nicu_toolkit/nicupacket-apa_pedtips.pdf
    June 02, 2025 - ■ Ask your Health Coach or social worker if you need help finding a doctor for your baby. … ■ Ask the pediatrician’s office which doctor your baby will see at every visit. … ■ Ask the pediatrician’s office if a doctor is on-call 24 hours a day for emergencies.

52. Section 7C (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-c.pdf
    June 02, 2025 - >College Grad (2592) P-Value Nurse-parent communication 82.4% 82.6% 81.7% 80.1% 78.0% <.001 Doctor-parent … 85.8% 83.8% 82.8% 82.0% 81.0% .09 Nurse-child communication 73.6% 74.3% 72.0% 67.8% 63.7% <.001 Doctor-child … >College Grad (2592) P-Value Nurse-parent communication 81.9% 82.7% 82.2% 80.2% 77.8% <.001 Doctor-parent … 85.7% 84.5% 83.3% 81.5% 80.5% .01 Nurse-child communication 73.1% 74.5% 72.5% 67.6% 63.6% <.001 Doctor-child

53. Section 7D (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-d.pdf
    June 02, 2025 - Isolated Rural (525) P-value Nurse-parent communication 80.1% 81.9% 83.1% 83.6% 79.8% .001 Doctor-parent … 82.7% 83.0% 84.5% 80.6% 79.1% .47 Nurse-child communication 69.0% 71.3% 73.7% 75.2% 72.7% <.001 Doctor-child … Isolated Rural (525) P-value Nurse-parent communication 79.6% 81.5% 82.8% 83.2% 81.4% <.001 Doctor-parent … 82.0% 81.8% 84.5% 81.2% 80.3% .64 Nurse-child communication 69.3% 71.8% 72.5% 74.0% 74.2% .006 Doctor-child

54. Reporting Patient Narratives With Standardized Measures of Quality (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/consumer-reporting/research/reporting-patient-narratives.pdf
    September 01, 2015 - Research participants are asked to use the site to select a primary care doctor. … After “choosing” a doctor, participants complete a survey about their experience using the Web site, … including how easy it was to use the information provided to choose a doctor. … hand, these narratives attracted consumers’ attention and increased their engagement with reports on doctor … Research participants are asked to use the site to select a primary care doctor.

55. Strategies for Improving Patient Experience with Ambulatory Care: Tools to Help Patients Communicate Their Needs (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-section-6-h.pdf
    July 07, 2017 -  What do I want to ask my doctor today? … , and generate a list of questions the patient has for the doctor. … Step 3: Talk With Your Doctor. June 2016. … • Talking With Your Doctor: A Guide For Older People. … The Intelligent Patient’s Guide to the Doctor-Patient Relationship: Learning How to Talk So Your Doctor

56. Section 7A (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-a.pdf
    June 02, 2025 - ) Multi (526) P-value Nurse-parent communication 88.4% 71.7% 83.0% 82.3% 80.5% 80.4% <.001 Doctor-parent … 85.2% 85.9% 81.2% 83.8% .001 Nurse-child communication 80.2% 64.4% 74.4% 72.1% 69.1% 69.6% <.001 Doctor-child … ) Multi (526) P-value Nurse-parent communication 88.3% 72.7% 82.2% 82.1% 80.4% 80.5% <.001 Doctor-parent … 85.7% 85.2% 80.9% 83.9% <.001 Nurse-child communication 78.4% 65.8% 73.6% 73.3% 69.3% 69.4% <.001 Doctor-child

57. Quitting Helps You Heal Faster | Agency for Healthcare Research and Quality
    www.ahrq.gov/prevention/guidelines/tobacco/clinicians/tearsheets/hospital.html
    October 01, 2014 - Talk to your doctor or other hospital staff about a plan for quitting. Ask for help right away. … Your doctor may give you medicine to help you handle withdrawal while in the hospital and beyond.

58. Patient Experience Measures from the CAHPS Health Plan Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/about/measures-hp50-2109.pdf
    September 08, 2017 - Q12 Doctor explained things in a way that was easy to understand Q13 Doctor listened carefully to enrollee … Q14 Doctor showed respect for what enrollee had to say Q15 Doctor spent enough time with enrollee … Q8 Rating of all health care Q16 Rating of personal doctor Q20 Rating of specialist Q26 Rating … Q12 Doctor explained things in a way that was easy to understand Q13 Doctor listened carefully to respondent … Q14 Doctor showed respect for what respondent had to say Q16 Doctor explained things in a way that

59. Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/christopher_sellers.pdf
    January 01, 2014 - 2014 National 2014 ALL Kids Getting Needed Care 64 78 71 75 Getting Care Quickly 76 82 81 86 Doctor … Communication 78 79 78 78 Health Plan Info and Service 65 78 74 74 Personal Doctor Rating 77 81 77 … 0.22 68 Doctor spend enough time with child? 0.19 69 Questions answered by child’s doctors? … 0.17 73 Doctor listen carefully to consumers? … 0.15 80 Doctor seemed up-to-date on care child received?

60. 2017 CAHPS Health Plan Survey Database Chartbook (pdf file)
    www.ahrq.gov/sites/default/files/publications2/files/cahps-database-2017-hp-chartbook.pdf
    January 01, 2017 - In the last 6 months, how often did your personal doctor show respect for what you had to say? … In the last 6 months, how often did your personal doctor spend enough time with you? … and 10 is the best personal doctor possible, what number would you use to rate your personal doctor … In the last 6 months, how often did your child’s personal doctor spend enough time with your child? … 10 is the best personal doctor possible, what number would you use to rate your child’s personal doctor