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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-shaller.pdf
June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Shaller
HOW ARE SURVEY RESULTS
USED?
Dale Shaller, M.P.A.
Principal
Shaller Consulting Group
How Are Survey Results Used?
• Quality improvement
• Public reporting
• Value-based payment
• Recognition and certification
• Research
30
Using CAHPS Surve…
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www.ahrq.gov/research/findings/nhqrdr/chartbooks/personcentered/trends.html
June 01, 2018 - Chartbook on Person- and Family-Centered Care
Summary of Trends
Previous Page Next Page
Table of Contents
Chartbook on Person- and Family-Centered Care
Acknowledgments
Person- and Family-Centered Care
Summary of Trends
Measures of Person- and Family- Centered Care
Communication Measures: H…
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www.ahrq.gov/cahps/surveys-guidance/dental/about/Development-of-the-Dental-Plan-Survey.html
April 01, 2020 - encompassing patients' communication and interaction with the dental care provider, including patient-doctor
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/no-more-cauti-preventing-cauti.pptx
June 02, 2025 - angry doctor
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-tips-jobaid-final508.pdf
June 02, 2025 - � Use plain language (blood thinner for anticoagulant, heart doctor
for cardiologist).
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/dale_shaller_intro.pdf
March 17, 2015 - Doctors
Communicate
• Health Plan Information
and Customer Service
• Rating questions:
• Personal Doctor
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2024-child-hcahps-infographic.pdf
January 01, 2024 - 2024 Child HCAHPS Survey Database Executive Summary
2024 Child Hospital
Survey Database
The 2024 Consumer Assessment of Hea lthcare Providers
and Systems (CAHPS®) Child Hospital Survey Database
includes 7,250 survey responses voluntarily submitted by
40 hospitals.
High Scoring
Measures
Communication
Betwee…
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www.ahrq.gov/sites/default/files/wysiwyg/funding/training-grants/grants/active/dissrt12/dissrt12.pdf
January 31, 2014 - AHRQ's Health Services Research Dissertation Grant Program: New Starts Fiscal Year 2012
Introduction
The mission of the Agency for
Healthcare Research and Quality
(AHRQ) is to improve the safety,
quality, efficiency, and effectiveness of
health care for all Americans. To help
achieve the Agency's mission, AHRQ
suppo…
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www.ahrq.gov/cahps/news-and-events/podcasts/cahps-surveys-podcast.html
March 01, 2016 - get a prescription or some other treatment or maybe a diagnostic test, wouldn't they maybe give their doctor … a poor rating if the doctor didn't do what they expected them to do?
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-table-1-tech-specs.pdf
June 02, 2025 - Section 2, Table 1, Technical Specifications and Scoring for Caregiver Survey
Indicator ID
Table 1: Detailed Measure Specifications and Scoring for FECC Caregiver Survey Indicators
All are on 0-100 scale, where higher is better. Survey response items should be coded to reflect that. For dicho…
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www.ahrq.gov/sites/default/files/wysiwyg/opioids/compendium/opioids-case-study-prescribe-opioids.pdf
June 02, 2025 - facilitated a discussion of scenarios and solutions for the situations presented.
1 MD = Medical Doctor … ; DO = Doctor of Osteopathic Medicine; NP = Nurse Practitioner;
PA = Physician Assistant; LPN = Licensed
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www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6w.html
June 01, 2014 - measure assesses six factors of integrated care as experienced by patients: (1) Information flow to your doctor … other languages (those completing the measure in English scored higher), and children with a personal doctor … (those with a personal doctor scored higher) (p<0.05 for all comparisons).
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/data-research/contents-cahps-de-identified-research-datasets.pdf
January 01, 2024 - Child Medicaid and CHIP
Version 5.1
• Q1 – Q29
• About You items (Q30 – Q41)
• 1 HEDIS Item (doctor
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www.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/measures/measure-6.html
November 01, 2017 - Information is gathered on the following issues:
Anticipatory guidance and parental education by a doctor … Individual health care provider and/or provider teams of a doctor and nurse. … developmental health care recommended for young children:
Anticipatory guidance and parental education by a doctor
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/compare/WR_751_AHRQ_Quigley_08_26_10.pdf
April 01, 2010 - • Designed and administered a proprietary patient survey that focused on specific
doctor-to-patient … discussed with patient the patient’s anxieties and fears
• Confidence and trust in doctor
• Nurse … If the volunteers did not take the time to print out the doctor photos before
administering the survey … • The number of medical doctor referrals to hospital specialists.
What Were the Results? … This patient survey focused on
specific doctor/nurse-to-patient or resident-to-patient communication
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-eng-651a.pdf
March 09, 2007 - This includes medicine prescribed by a doctor, as
well as aspirin and Tylenol. … Do you visit a doctor for medical care outside the nursing home? … Do you see any doctor for medical care inside the nursing home?
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-discharged-resident-eng-653a.pdf
April 18, 2011 - This
includes medicine prescribed by a doctor,
as well as aspirin and Tylenol. … When you were in the nursing home, did
you visit a doctor for medical care outside
the nursing home … When you were in the nursing home, did
you visit a doctor for medical care inside
the nursing home?
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-discharged-resident-span-653b.doc
September 01, 2011 - Se incluyen las medicinas recetadas por un doctor, al igual que la aspirina y el Tylenol. … Cuando estaba en el hogar de ancianos y de rehabilitación, ¿fue a ver a un doctor para recibir atención … Cuando estaba en el hogar de ancianos y de rehabilitación, ¿fue a ver a algún doctor para recibir atención
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www.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/care-coordination-resource-guide.pdf
November 17, 2022 - Family Caregiver Alliance - Communicating with Your Doctor
Tips for patients talking with their doctors … health/tips-improving-communication-older-patients
https://www.caregiver.org/resource/communicating-your-doctor
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patient-role4.html
September 01, 2024 - Engagement Resource Research Questions identified more than 300 versions of “questions to ask your doctor