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21. Strategy 4: IDEA Discharge Planning (Tool 2b) (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.pdf
    May 22, 2013 - This booklet has a checklist, questions to ask your doctor or nurse, and space to write. … Repeat these instructions back to the doctor or nurse in your own words. … If you do not understand, ask your doctor or nurse to explain things more clearly. … Ask your doctor or nurse how others can help you recover. … At these appointments, your doctor will check on how well you are recovering.

22. 6 Tk1 T2-Talking With Residents Family Members Checklist Version Final (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T2-Talking_with_Residents_Family_Members_checklist_version_Final.pdf
    October 01, 2016 - A doctor will ask a nurse to check on a resident more often and encourage drinking for up to a few days … The doctor will request that nurses check often to see how he or she is feeling, take his/her temperature … A doctor may ask a nurse to check on a resident more often and encourage drinking for up to a few days … them so that you and your family member can report any changes in how he or she feels to a nurse or doctor … • Talk with your family member and his or her doctor about the benefits and risks of taking an antibiotic

23. CAHPS Elicitation Protocol Webcast (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-schlesinger.pdf
    January 01, 2017 - Rather than call for an appointment, went to the office and asked if possible to see doctor. … Without hesitation, was told that doctor could see me though I might have to wait a while. … Saw doctor and determined that I could have one of two things. … Commented to doctor on next visit that my husband would not see him this year and gave him reason. … I trust my doctor. His approach is exactly what I like.

24. 2017 CAHPS Health Plan Survey Database Chartbook (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2017_hp-chartbook.pdf
    January 01, 2017 - In the last 6 months, how often did your personal doctor show respect for what you had to say? … In the last 6 months, how often did your personal doctor spend enough time with you? … and 10 is the best personal doctor possible, what number would you use to rate your personal doctor … In the last 6 months, how often did your child’s personal doctor spend enough time with your child? … 10 is the best personal doctor possible, what number would you use to rate your child’s personal doctor

25. Additional Videos for TeamSTEPPS 3.0 | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/teamstepps-program/resources/additional/index.html
    September 01, 2023 - This video shows a doctor calling out vital signs and providing next steps. … This video shows a long-term care nurse repeating instructions from a doctor. … This video shows a nurse sharing information during a handoff to a doctor. … The Spanish-speaking translator in this video uses TeamSTEPPS techniques to make sure the doctor uses … A nurse calls a doctor with an update about a patient.

26. Help Consumers Start Conversations With Trusted Providers | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/talkingquality/explain/support/help-consumers.html
    March 01, 2016 - If their regular doctor is the one who will admit them to the hospital, they can express concerns about … problems in the hospital the doctor has suggested, or express an interest in going to a particular hospital … If their regular doctor is referring them to a specialist who will make the admission, they can ask to … Example 2: Physician Quality Report It can be harder to talk to a doctor about the care he or she provides … A patient could use this tool at home and as a way to open a conversation with a doctor by saying, for

27. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-prelim-phase-one.pdf
    October 29, 2018 - NYP Patients Focus of Expressed Patient Experiences: By Question Protocol Communication with Doctor … 12% 3 Question Protocol 26% 5 Question Protocol Emotional Rapport with Doctor 7% 3 Question Protocol … • When I was waiting the shift for my flu shot, I waited a little more than should have, and the doctor

28. Strategy 2: Communicating to Improve Quality (Tool 3) (doc file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_3_Get_to_Know_508.docx
    February 10, 2011 - The attending physician may be your primary doctor, a specialist, or a doctor who works for the hospital … They perform simple medical procedures under the supervision of a doctor or a registered nurse. … They help doctors by doing many things the doctor does.

29. After Hospital Care Plan for: Oscar Sanchez [Sample] (pdf file)
    talkingquality.ahrq.gov/sites/default/files/publications/files/ahcpsample.pdf
    September 01, 2012 - Mark Avery Primary Care Provider (Doctor) Dr. Anita Jones Rheumatologist Dr. … If your chest pain gets different or worse, call your doctor. … See your doctor and ask questions. 11 My Medical Problem: High Blood Pressure High … See your doctor and ask questions.

30. 2016 CAHPS Health Plan Survey Database Chartbook (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2016_hp-chartbook.pdf
    January 01, 2016 -  The highest scoring rating across all populations is Personal Doctor. … those for the other populations for the Getting Needed Care composite and the ratings for Personal Doctor … In the last 6 months, how often did your personal doctor show respect for what you had to say? … In the last 6 months, how often did your personal doctor spend enough time with you? … and 10 is the best personal doctor possible, what number would you use to rate your personal doctor

31. CAHPS 2023 Health Plan Survey Database Summary Results (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023_chartbook_infographic.pdf
    January 01, 2023 - communicated well Adult Medicaid 75% Child Medicaid 77% CHIP 80% Highest Overall Rating Personal Doctor … Percent of respondents giving their personal doctor the highest overall rating (9 or 10) Adult

32. 2015 CAHPS Health Plan Survey Database Chartbook (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2015_hp-chartbook.pdf
    January 01, 2015 - • The highest scoring rating across all populations is Personal Doctor. … Never - Always In the last 6 months, how often did your personal doctor listen carefully to you? … Never - Always In the last 6 months, how often did your personal doctor show respect for what you … Never - Always In the last 6 months, how often did your personal doctor spend enough time with you … personal doctor possible, what number would you use to rate your personal doctor?

33. Making Informed Consent an Informed Choice: Training for Health Care Professionals Audio Script | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/health-literacy/professional-training/informed-choice/audio-script.html
    September 01, 2020 - She goes to sit with the doctor to discuss her choices. Doctor: Ms. … Doctor: It's hard to say. … Doctor: OK. It's a tough decision. … Doctor: That's great. So, Ms. … Doctor: That could happen.

34. 2014 CAHPS Health Plan Survey Database Chartbook (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2014_hp-chartbook.pdf
    January 01, 2014 - and Customer Service ..................................................... 13 Rating of Personal Doctor …  The highest scoring rating across all sectors is Personal Doctor. … Never - Always In the last 6 months, how often did your personal doctor listen carefully to you? … Never - Always In the last 6 months, how often did your personal doctor show respect for what you … personal doctor possible, what number would you use to rate your personal doctor?

35. Strategy 2: Communicating to Improve Quality (Tool 2) (doc file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_2_ComTipsBroch_508.docx
    February 24, 2011 - understand information about your health Make sure your health care team is aware of any concerns Tell a doctor … After your doctor or nurse tells you something, try saying, “Let’s make sure I have this right” and then … If you are worried about taking any medicine for any reason, tell your doctor or nurse before you take

36. 2012 CAHPS Clinician & Group Survey Database Chartbook (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2013_hp-chartbook.pdf
    January 01, 2013 - • The highest scoring rating across all sectors is Personal Doctor. … Never - Always In the last 6 months, how often did your personal doctor listen carefully to you? … Never - Always In the last 6 months, how often did your personal doctor show respect for what you … Never - Always In the last 6 months, how often did your personal doctor spend enough time with you … personal doctor possible, what number would you use to rate your personal doctor?

37. Speaking Plainly: Communicating the Patient’s Role in Health Care Safety (pdf file)
    talkingquality.ahrq.gov/downloads/pub/advances/vol4/Miranda.pdf
    July 01, 2004 - • Choose a doctor with whom you feel comfortable talking. … • Make sure your medicine is what the doctor ordered and know how to use it. … • Call your doctor and ask for your results. • Ask what the results mean for your care. … is best for your health needs • Ask your doctor about which hospital has the best care and results … • Ask your doctor, “Who will manage my care when I am in the hospital?”

38. Strategy 2: Communicating for Improve Quality (Tool 1) (doc file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_1_Be_Partner_508.docx
    February 10, 2011 - The time the doctor visits may vary from day to day. … If you or your family needs to talk to a doctor at any time, please let your nurse know.

39. Postdischarge Followup Phone Call Script (Patient Version) (pdf file)
    talkingquality.ahrq.gov/sites/default/files/publications/files/postdisphone.pdf
    February 14, 2013 - If patient does not say, “Call 911,” explain the need to get an ambulance so he or she can see a doctor … Check if patient knows how to reach the doctor after hours. … problem that is not an emergency, such as [give disease-specific examples] and want to be seen by your doctor … Sometimes your doctor is very busy, so if you are having difficulty obtaining an appointment, ask if … If patient can’t tell you the number, say, Let me give you the phone number for your primary care doctor

40. Helping Primary Care Teams Rediscover the Joy of Medicine | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/evidencenow/projects/heart-health/about/stories/in-action/virginia.html
    March 01, 2021 - At one participating practice, a doctor was showing signs of stress. … Mike learned that the doctor was being bombarded by email messages. … Messages from a clinician outside of the practice who was treating a patient had to be answered by the doctor