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www.ahrq.gov/healthsystemsresearch/hspc-research-study/conclusions.html
July 01, 2021 - In the discussion of each recommendation, we suggest the types of actions that are needed to implement
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/assemble-fac-guide.html
July 01, 2023 - Focusing the culture conversation on group-level data depersonalizes the discussion and fosters improvement
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www.ahrq.gov/news/newsroom/case-studies/201523.html
August 01, 2015 - Stony Brook University Uses AHRQ's TeamSTEPPS®, Other AHRQ Tools for Physician Assistant Program
Search All Impact Case Studies
August 2015
Stony Brook University's Health Sciences Center in New York uses three of AHRQ's evidence-based products and data resources to train graduate-level physician assistants…
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www.ahrq.gov/teamstepps-program/curriculum/communication/tools/checkback.html
July 01, 2023 - Tool: Check-Back (or Repeat-Back)
A check-back, which is sometimes called a repeat-back, is a closed-loop communication strategy used to verify and validate exchanged information. When a team member calls out information, they typically anticipate a check-back in response to verify that the information was rece…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/obsrounds.doc
June 02, 2025 - Observing Patient Care Rounds
Problem statement: Interdisciplinary rounds are in the best interest of patients. Poor communication among staff is a root cause of many patient adverse and sentinel events. Communication among disciplines can be improved if viewed through the eyes of an objective observer.
What are obser…
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/055-guide-nursing-practice.docx
October 01, 2024 - AHRQ Safety Program for MRSA Prevention
Decolonization Nursing Practice Guide
Use this guide to help ensure that all nursing practice procedures and leadership support are in place to actively support the decolonization intervention.
Engagement & Collaboration
Determine Which Patients Need Treatment
CHG Bath Docume…
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www.ahrq.gov/news/newsroom/case-studies/ktcquips52.html
October 01, 2014 - Nebraska Critical Access Hospitals Improve Safety With AHRQ TeamSTEPPS®
Search All Impact Case Studies
December 2010
The University of Nebraska Medical Center (UNMC) customized the coaching strategies used in the Team Strategies and Tools to Enhance Performance and Patient Safety (TeamSTEPPS®) curriculum fo…
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www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/communicating-decisions-one-pager.pdf
September 01, 2022 - Communicating With Patients and Families About Antibiotic Decisions
Communicating With Patients and Families
About Antibiotic Decisions
Patients want to feel
HEARD1-3
• Say: “What I am hearing you say is [repeat the main
concerns].”
• Sit at eye level with the patient.
• Nod your head to…
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-dx-stewardship4.html
August 01, 2024 - Diagnostic Stewardship as a Model To Improve the Quality and Safety of Diagnosis
Diagnostic Error in the Testing Process
Previous Page Next Page
Table of Contents
Diagnostic Stewardship as a Model To Improve the Quality and Safety of Diagnosis
Introduction
Background
Diagnostic Error in the …
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www.ahrq.gov/hai/clabsi-tools/appendix-7.html
March 01, 2018 - Appendix 7. Central Venous Catheter-Associated Laboratory-Confirmed Blood Stream Infection Event Report Template for Defect Analysis
Tools for Reducing Central Line-Associated Blood Stream Infections
These tools will help your unit implement evidence-based practices and eliminate central line-associated blood…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/pfengagement-senior-checklist.docx
May 01, 2017 - AHRQ Safety Program for Ambulatory Surgery
Patient and Family Engagement in the Surgical Environment Module
Senior Leader Checklist
AHRQ Safety Program for Ambulatory Surgery
Module 3: Patient and Family Engagement
Complete?
Opportunities To Engage Patients and Family
Party Responsible
Notes
Assig…
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/03-SOPS_101_Webcast-GRAY-Overview.pdf
June 02, 2025 - Understanding SOPS Surveys: A Primer for New Users (Webcast) - Gray (Overview)
Overview of the SOPS Surveys
Laura Gray, MPH
Senior Study Director
User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)
Westat
12
What is Patient Safety Culture?
13
AHRQ Surveys on Patient Safety Culture
• Surveys …
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www.ahrq.gov/teamstepps-program/curriculum/mutual/teach/half-day.html
June 01, 2023 - Mutual Support Half-Day Training Content
Components you can include in Module 4 for a half-day training include:
Introduction and Objectives: 3 minutes
Task Assistance: 5 minutes
Formative Feedback: 6 minutes
Feedback Exercise: 4 minutes
Advocacy and Assertion Tools: 12 minutes
Conflict in Teams: …
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www.ahrq.gov/news/newsroom/case-studies/202303.html
October 01, 2023 - University of Georgia Health Center Relies on AHRQ Survey to Assess Culture of Safety and Quality
Search All Impact Case Studies
October 2023
The University of Georgia Health Center (UHC) used AHRQ’s Medical Office Survey on Patient Safety Culture ™ (SOPS ® ) to conduct a required assessment to evaluate …
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol2-2.html
June 01, 2023 - Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors
Introduction
Previous Page Next Page
Table of Contents
Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors
Executive Summary
Introduct…
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www.ahrq.gov/talkingquality/plan/your-audience/what-to-know.html
November 01, 2018 - What To Learn About the Audience for a Health Care Quality Report
You could learn many things about your audience, including:
Physical characteristics.
Demographic and socioeconomic characteristics.
Behavioral and cultural characteristics.
Psychological characteristics.
Health care needs.
Informat…
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www.ahrq.gov/talkingquality/resources/design/first-decision.html
September 01, 2019 - First Design Decision for a Quality Report: Web, Paper, or Both
What kind of report are you producing?
Printed report. Some report cards are designed specifically to be commercially printed and distributed as a brochure, booklet, or other paper report format.
Web report. A web report is intended for peo…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-phase-two-plan.pdf
December 01, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care
Plan for Phase Two
Tara Servati, M.P.H.
Patient Experience Specialist for the Ambulatory Care
Network, New York-Presbyterian
New York, NY
Study Phase 2
How can narrative information be reported to
practice leaders and clinic…
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www.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/cerner-q-a-final-deck.pdf
June 02, 2025 - Cerner Q&A Session
K a t h y L e e B i s h o p , P T, D P T, C C S ,
F N A P
G u r u P a t e l
Chat Function
2
HOW TO ASK
QUESTIONS
To ask a question or make a comment
open the chat box
Set the TO: field to Everyone so
that we can all see your question
Try the chat function now by
sending a short g…
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www.ahrq.gov/teamstepps-program/curriculum/implement/pre/ready.html
January 01, 2024 - Readiness Assessment
Investing in TeamSTEPPS typically requires one or more identifiable problems that are creating risks to patient safety, care quality, or operational efficiency that an organization or unit agrees they must resolve.
Are You Ready for TeamSTEPPS?
Determining whether your organization or u…