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1. Supplemental Items for the CAHPS Health Plan Adult Survey 5.0/5.1: Access to Mental Health Care Services | Agency for Healthcare Research and Quality
   www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-mentalhealth-hp50-adult.html
   May 01, 2021 - 1 __ Extremely difficult 2 __ Very difficult 3 __ Somewhat difficult 4 __ Not very difficult 5 __ Not … at all difficult After P-MH2 Note: Use with P-MH1. … In the last 6 months, how difficult was it for you to get your prescriptions for these mental health … 1 __ Extremely difficult 2 __ Very difficult 3 __ Somewhat difficult 4 __ Not very difficult 5 __ Not … at all difficult After P-MH5 Note: Use with P-MH5.  

2. Supplemental Items for the CAHPS Clinician & Group Adult Survey 3.0/3.1: Access to Mental Health Care Services | Agency for Healthcare Research and Quality
   www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-mentalhealth-cg30-adult.html
   May 01, 2021 - 1 __ Extremely difficult 2 __ Very difficult 3 __ Somewhat difficult 4 __ Not very difficult 5 __ Not … at all difficult After C-MH2 Note: Use with C-MH1. … In the last 6 months, how difficult was it for you to get your prescriptions for these mental health … 1 __ Extremely difficult 2 __ Very difficult 3 __ Somewhat difficult 4 __ Not very difficult 5 __ Not … at all difficult After C-MH5 Note: Use with C-MH5.  

3. PowerPoint Presentation
   www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/ts-obc-webinar-052317.pptx
   January 01, 2017 - Implementation How to identify your quick win PRC Suite – Stand your ground and don’t start with a difficult … Mod 1 05.2 Page ‹#› Slide ‹#› Training & Implementation - 90 minutes presentation specifically on difficult … examples – locked in on your computer, cell phone, personal conversations 14 Effective Communication and Difficult … Building & Defining Current State STEPP #2: Situational Awareness & Effective Communication STEPP #3: Difficult

4. Tip 6. Use Caution With Readability Formulas for Quality Reports | Agency for Healthcare Research and Quality
   www.qualitymeasures.ahrq.gov/talkingquality/resources/writing/tip6.html
   May 01, 2015 - comprehension or use of your report, they can be a good tool for alerting you that your text is too difficult … To determine whether your text is too difficult for your intended readers, start by estimating your audience … Anything written at a 10th grade level or above is considered difficult. … Circle any shorter words you think might be difficult for your readers.

5. Primary Care Practice Facilitation Curriculum Module 7: Professionalism for Practice Facilitators (pdf file)
   www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-7-professionalism.pdf
   September 01, 2015 - The demands of patient care often make it difficult for them to stay on time. … Personal entanglement will make it challenging for you to make the difficult calls and have the difficult … Interact professionally with difficult personalities. … tips for dealing with difficult people. … Let this person know what you observe and how the situation is made difficult.

6. ASTD Coaching Self-Assessment Form (pdf file)
   www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/astd-coaching-self-assessment-form.pdf
   May 31, 2023 - ☐ ☐ ☐ ☐ Confronting Difficult Situations. … • Confronting Difficult Situations. … Good coaching requires the ability and willingness to confront difficult and uncomfortable situations … When the best interests of all concerned are at heart, the honesty and courage to confront difficult

7. PowerPoint Presentation
   www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/resources/tools/cauti-surveillance/pocket-card.pptx
   March 13, 2017 - follow) OR Altered level of consciousness (change is different from baseline, may be sleepy, lethargic, difficult … follow) OR Altered level of consciousness (change is different from baseline, may be sleepy, lethargic, difficult … follow) OR Altered level of consciousness (change is different from baseline, may be sleepy, lethargic, difficult … follow) OR Altered level of consciousness (change is different from baseline, may be sleepy, lethargic, difficult

8. TeamSTEPPS Coaching Feedback Form (pdf file)
   www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-coaching-feedback-form.pdf
   May 31, 2023 - Relationships Building Rapport and Trust Motivating Others Working With Personal Issues Confronting Difficult

9. Central Venous Catheter Indications Facilitator Notes (doc file)
   www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/central-catheter-indications-notes.docx
   April 01, 2022 - blood pressures); · Venous access for placement of a device, such as a pacemaker; · Inadequate or difficult … It is important to note that failed or difficult access is still included but is added after ultrasound … An IV team or difficult access team can be handy in helping use these as alternative options or if they … Vargas with difficult access, using a vein finder or ultrasound to place a peripheral IV may have been

10. TeamSTEPPS 2.0: Module 9 | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/teamstepps/instructor/fundamentals/module9/coachselfasfm.html
    March 01, 2014 - Confronting Difficult Situations. … Confronting Difficult Situations. … Good coaching requires the ability and willingness to confront difficult and uncomfortable situations … When the best interests of all concerned are at heart, the honesty and courage to confront difficult

11. Module 2: Urinary Catheter Maintenance Facilitator Notes | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/hai/cauti-tools/facil-guide/preventing-cauti-icu-setting-module2-speaker-notes.html
    February 01, 2023 - Your best option is to ask the transporter to step outside the room with you so that you can have the difficult … If this happens where you work, take the time to have this difficult conversation, but do it outside … Keep in mind that this difficult conversation actually educates and empowers the transporter to be part

12. Teams, TeamSTEPPS, and Team Structures:Models for Functional Collaboration
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-022017.pptx
    January 01, 2017 - Potentially less- or non-collaborative, may not foster a relational model Situation Monitoring: May be difficult … defined by position Mutual Support: Depending on leadership, lateral access/communication may be difficult … Liabilities of Holacracies Emergence No hard rules, emerging organizational structure May be more difficult … job”) Communication: Can be challenging to be certain all who need to know are informed; may be more difficult

13. Identifying Delirium (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/identifying-delirium.pdf
    June 01, 2021 - Behavioral disturbance • (Restless, agitated, combative) Changes in consciousness • (Jittery, drowsy, difficult

14. Identifying Delirium: ABCs of Identification_4x6 (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/poster-4x6-delirium.pdf
    June 01, 2021 - Behavioral disturbance • Restless, agitated, combative Changes in consciousness • Jittery, drowsy, difficult

15. Breakout Session: Use of Data and Measurement in Improving Diagnostic Safety (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/news/events/ahrq-research-summit/brady-summit2016-breakout.pdf
    September 28, 2016 - www.ahrq.gov/news/newsroom/press- releases/2015/saving-lives.html What Makes Addressing Diagnostic Error Difficult … • Notoriously difficult to measure and define. • Dx involves multiple persons, multiple stages, and … Unprecedented Improvements in �Hospital Safety and Measurable Impact What Makes Addressing �Diagnostic Error Difficult

16. TeamSTEPPS 2.0: Coaching Feedback Form (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/coachfdbk.pdf
    March 20, 2014 - Building Rapport and Trust Motivating Others Working With Personal Issues Confronting Difficult

17. Section 4: Selecting Care Management Interventions (continued) | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/medicaidmgmt/mm4a.html
    October 01, 2014 - Balancing the costs and benefits of interventions can be difficult. … Though in-person care management can be more difficult and expensive to implement, in-person care management … If a State assembles its model, adding interventions might prove difficult because doing so might require … Public distrust of Medicaid or of public programs also might make contacting members difficult. … Competing priorities, such as adequate housing or food, can make taking care of their health difficult

18. 6 Tk1 T2-Talking With Residents Family Members Final (doc file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T2-Talking_with_Residents_Family_Members_Final.docx
    October 01, 2016 - . · I understand that it may be difficult to wait. … Watchful waiting is still caring for and treating your family member. · I understand that it may be difficult … In recent years, C. diff infections have become more common, severe, and difficult to treat. … Note: For a number of reasons, it may be difficult for residents’ family members to ask questions or

19. 6 Tk1 T1-Talking With Residents Final (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T1-Talking_with_Residents_Final.pdf
    October 01, 2016 - – I understand that it may be difficult to wait. … – I understand that it may be difficult to wait. … – In recent years, C. diff infections have become more common, severe, and difficult to treat. … Note: For a number of reasons, it may be difficult for some residents to ask questions or talk to the

20. Shadowing Another Professional Tool | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/professional-tool.html
    July 01, 2023 - Were any health care clinicians difficult to approach?       … Did the clinician you shadowed seem comfortable working with this difficult clinician?       … If yes, was it because another health care clinician was difficult to work with?