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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
October 29, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care
The CAHPS Narrative Elicitation
Protocol
Rachel Grob, Ph.D.
Director of National Initiatives and Clinical Professor,
Center for Patient Partnerships
Madison, WI
www.ahrq.gov/cahps
CAHPS Narrative Elicitation Protocol
• A …
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule9.pptx
April 10, 2006 - Let participants know you'll be discussing each of the roles in detail as you progress through the course … Now let's discuss each of these in more detail.
25
Develop a Coaching Plan (Slide 16)
As part of implementation
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www.qualitymeasures.ahrq.gov/professionals/prevention-chronic-care/improve/coordination/webinar03/logicmodelsl.html
July 01, 2013 - Involve balancing depth and detail. Require mid-course review. Could inhibit creative thinking.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/acute/chipra-118-fullreport.pdf
October 01, 2016 - Section 2: Detailed Measure Specifications
Provide sufficient detail to describe how a measure would … See Section 5.B, Clinical or Other Rationale Supporting the Focus of the Measure, for
additional detail
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/warm-handoff-guide-for-staff.pdf
February 10, 2017 - Warm Handoffs: A Guide for Staff
Why is it important?
Warm handoffs can:
■ Engage patients and families as team
members.
■ Allow patients to clarify or correct the
information exchanged.
■ Build relationships.
■ Provide a safety check.
Guide to Patient and Family Engagement in Primary Care
How do I conduc…
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/warm-handoff-guide-for-clinicians.pdf
February 10, 2017 - Warm Handoffs: A Guide for Clinicians
Why is it important?
Communication breakdowns can result in
medical errors. Warm handoffs can help
address communication issues and:
■ Engage patients and families and
encourage them to ask questions.
■ Allow patients to clarify or correct the
information exchanged.
■…
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/warm-handoff-patient-guide.pdf
February 10, 2017 - A Patient’s Guide to Warm Handoffs
Why is it important?
A warm handoff:
■ Lets you hear what your providers are saying
about your health and your plan of care.
■ Encourages you to speak up, ask questions,
and join the conversation about your health.
■ Gives you a chance to correct or clarify
any information…
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-234-fullreport.pdf
June 17, 2014 - Section 2: Detailed Measure Specifications
Provide sufficient detail to describe how a measure would
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www.qualitymeasures.ahrq.gov/funding/grant-mgmt/noncomp.html
November 01, 2015 - Skip to main content
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www.qualitymeasures.ahrq.gov/hai/tools/ambulatory-care/cap-ed-setting-slides.html
January 01, 2018 - Skip to main content
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www.qualitymeasures.ahrq.gov/cpi/about/mission/budget/2020/index.html
March 01, 2019 - Skip to main content
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/patient-safety/resources/diagnostic-toolkit/06-pfe-planning-evaluation.pdf
August 01, 2021 - Evaluation Planning Tool
Evaluation Planning Tool
Toolkit for Engaging Patients
To Improve Diagnostic Safety
After you implement the Be The Expert On You note sheet and the 60 Seconds To Improve Diagnostic Safety,
you will need to evaluate the interventions’ impact. You can use this Evaluation Planning Worksheet…
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-practice-assessments.pdf
May 17, 2021 - Job Aid: Practice Assessments and Surveys
Primary Care Practice Facilitator
Training Series
1
Job Aid: Practice Assessments and Surveys
Overview
Practice assessments and surveys are simple and non-threatening ways for a practice to gather
information, generate ideas for improvements, and test and…
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-standardized-quality-measures.pdf
January 07, 2022 - Job Aid: Standardized Quality Measures
Primary Care Practice Facilitator
Training Series
1
Job Aid: Standardized Quality Measures
Familiarity with the standardized quality measures that payers and regulatory groups use is an
important part of a practice facilitator's core knowledge.
Standar…
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule4.pptx
March 10, 2006 - Refer to page 16 in the Instructor Guide for additional detail on facilitating these discussion questions … Module 4: Leading Teams
‹#› of 37
Now if we turn our attention to debriefing in a little more detail
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www.qualitymeasures.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/implementation-guides/implementation-guide1/index.html
March 01, 2019 - Skip to main content
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www.qualitymeasures.ahrq.gov/ncepcr/care/coordination/atlas/chapter6g.html
June 01, 2014 - Skip to main content
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-quickstart-final508.pdf
April 04, 2018 - Implementation Quick Start Guide: Teach-Back
The Guide to Improving Patient Safety in Primary Care
Settings by Engaging Patients and Families
Implementation Quick Start Guide
Teach-Back
1 Review intervention and training materials
� Understand the purpose, use, and benefits � Review the training toolkit.
of teac…
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-guideforstaff.pdf
January 01, 2003 - Teach-Back: A Guide for Staff
Teach-Back
A Guide for Staff
What is teach-back?
Teach-back IS a way for you to make sure your
patients understand what you tell them.
Teach-back IS NOT a test or a quiz for patients.
How do I use teach-back?
Just ask patients to explain what you have told
them using their own wor…
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallpxtoolkit/fallpxtool2f.docx
November 16, 2011 - 2F: Action Plan
Background: The purpose of this tool is to provide a framework for outlining steps that will be needed to design and implement the fall prevention initiative.
Reference: Adapted from material produced by MassPro, a participant in the Centers for Medicare & Medicaid Services Quality Improvement Organiz…