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www.innovations.ahrq.gov/challenges/past/teamstepps-video/index.html
September 01, 2023 - Maryland Patient Safety Center, Elkridge, MD: CUS for Maternal Health Equity demonstrates how to speak … up as a health care provider using the CUS (Concerned, Uncomfortable, and Safety) technique. … University of Alabama at Birmingham: Using CUS and SBAR in Rural Community Clinic demonstrates how … CUS is used to ensure patient safety and how SBAR enhances communication. … demonstrates the use of CUS and teach back techniques to ensure patient safety.
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www.cpsi.ahrq.gov/challenges/past/teamstepps-video/index.html
September 01, 2023 - Maryland Patient Safety Center, Elkridge, MD: CUS for Maternal Health Equity demonstrates how to speak … up as a health care provider using the CUS (Concerned, Uncomfortable, and Safety) technique. … University of Alabama at Birmingham: Using CUS and SBAR in Rural Community Clinic demonstrates how … CUS is used to ensure patient safety and how SBAR enhances communication. … demonstrates the use of CUS and teach back techniques to ensure patient safety.
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preventiveservices.ahrq.gov/challenges/past/teamstepps-video/index.html
September 01, 2023 - Maryland Patient Safety Center, Elkridge, MD: CUS for Maternal Health Equity demonstrates how to speak … up as a health care provider using the CUS (Concerned, Uncomfortable, and Safety) technique. … University of Alabama at Birmingham: Using CUS and SBAR in Rural Community Clinic demonstrates how … CUS is used to ensure patient safety and how SBAR enhances communication. … demonstrates the use of CUS and teach back techniques to ensure patient safety.
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ce.effectivehealthcare.ahrq.gov/challenges/past/teamstepps-video/index.html
September 01, 2023 - Maryland Patient Safety Center, Elkridge, MD: CUS for Maternal Health Equity demonstrates how to speak … up as a health care provider using the CUS (Concerned, Uncomfortable, and Safety) technique. … University of Alabama at Birmingham: Using CUS and SBAR in Rural Community Clinic demonstrates how … CUS is used to ensure patient safety and how SBAR enhances communication. … demonstrates the use of CUS and teach back techniques to ensure patient safety.
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-071217.pptx
January 01, 2017 - regroup to reestablish awareness and planning
Hand-Off Transfer of information during transitions
CUS … SBAR
CUS
TEAMSTEPPS 05.2
Slide ‹#›
TeamSTEPPS Concepts
Call-Out--To Request or Provide Information … regroup to reestablish awareness and planning
Hand-Off--Transfer of information during transitions
CUS … Two-Challenge Rule
CUS
Interpersonal Conflict
(Hostile and harassing behavior)
DESC Script … other alternatives
C—Consequences should be stated
TEAMSTEPPS 05.2
Slide ‹#›
36
Please Use CUS
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psnet.ahrq.gov/node/49863/psn-pdf
May 01, 2019 - teams (12) has several effective communication tools to help prevent adverse events, including
the CUS … acronym for key expressions containing code words
signaling a potential urgent safety problem, the CUS … The second challenge was
her use of a CUS word to focus the surgeon on the persistent hypotension of … First, she opened the discussion with her CUS statement. … Finally, through her use of the CUS expression and clear articulation of her
concerns, she obtained
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/ltc/mod2obj.html
July 01, 2012 - Example of the SBAR and CUS Tools
Knowledge Objectives
Participants will understand … resident's change in condition using the SBAR (Situation—Background—Assessment—Recommendation) and CUS
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www.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/problem-solving-fac-notes.html
June 01, 2017 - AHRQ Web site related to how to use the one tool in particular that can help flag safety concerns, CUS … In verbal communication, CUS can be a signal phrase to all team members that an issue is serious and … To use CUS, first, state your concern, then state why you are uncomfortable. … , as well as a template policy that you can adapt to your facility to help hardwire the use of the CUS … Third, incorporate use of the CUS communication protocol into routine use at your facility.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/problem-solving/problem-solving-facnotes.docx
May 01, 2017 - AHRQ Web site related to how to use the one tool in particular that can help flag safety concerns, CUS … In verbal communication, CUS can be a signal phrase to all team members that an issue is serious and … To use CUS, first, state your concern, then state why you are uncomfortable. … , as well as a template policy that you can adapt to your facility to help hardwire the use of the CUS … Third, incorporate use of the CUS communication protocol into routine use at your facility.
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www.ahrq.gov/sites/default/files/publications/files/ltcmodule2.pdf
June 01, 2012 - Example of the SBAR and CUS Tools ...................................19
iii
NOTESCommunicating … CUS (Concerned, Uncomfortable, Safety)
CUS is a way to emphasize concern when it seems like someone … Communication tools like SBAR and CUS help us structure our
communications.
Pitfalls
1. … CUS tool – See http://www.ahrq.gov/teamsteppstools/ for more information
about using the CUS tool
17 … Appendix: Examples of the SBAR and CUS Tools
A.
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www.qualitymeasures.ahrq.gov/teamstepps/instructor/fundamentals/module10/exmeasure.html
March 01, 2014 - The team decides to use the CUS and Two-Challenge Rule tools as strategies to address this issue. … Once the training is complete, they decide to launch the implementation of CUS and the Two-Challenge … the scenario above to identify (1) one or two measures to assess whether the TeamSTEPPS intervention—CUS … the Two-Challenge Rule—transfers to the unit; and (2) one or two measures to determine if the use of CUS … Which measure or measures did you identify for determining whether CUS and the Two-Challenge Rule affected
-
healthcare411.ahrq.gov/teamstepps/instructor/fundamentals/module10/exmeasure.html
March 01, 2014 - The team decides to use the CUS and Two-Challenge Rule tools as strategies to address this issue. … Once the training is complete, they decide to launch the implementation of CUS and the Two-Challenge … the scenario above to identify (1) one or two measures to assess whether the TeamSTEPPS intervention—CUS … the Two-Challenge Rule—transfers to the unit; and (2) one or two measures to determine if the use of CUS … Which measure or measures did you identify for determining whether CUS and the Two-Challenge Rule affected
-
monahrq.ahrq.gov/teamstepps/instructor/fundamentals/module10/exmeasure.html
March 01, 2014 - The team decides to use the CUS and Two-Challenge Rule tools as strategies to address this issue. … Once the training is complete, they decide to launch the implementation of CUS and the Two-Challenge … the scenario above to identify (1) one or two measures to assess whether the TeamSTEPPS intervention—CUS … the Two-Challenge Rule—transfers to the unit; and (2) one or two measures to determine if the use of CUS … Which measure or measures did you identify for determining whether CUS and the Two-Challenge Rule affected
-
cahps.ahrq.gov/teamstepps/instructor/fundamentals/module10/exmeasure.html
March 01, 2014 - The team decides to use the CUS and Two-Challenge Rule tools as strategies to address this issue. … Once the training is complete, they decide to launch the implementation of CUS and the Two-Challenge … the scenario above to identify (1) one or two measures to assess whether the TeamSTEPPS intervention—CUS … the Two-Challenge Rule—transfers to the unit; and (2) one or two measures to determine if the use of CUS … Which measure or measures did you identify for determining whether CUS and the Two-Challenge Rule affected
-
ce.effectivehealthcare.ahrq.gov/teamstepps/instructor/fundamentals/module10/exmeasure.html
March 01, 2014 - The team decides to use the CUS and Two-Challenge Rule tools as strategies to address this issue. … Once the training is complete, they decide to launch the implementation of CUS and the Two-Challenge … the scenario above to identify (1) one or two measures to assess whether the TeamSTEPPS intervention—CUS … the Two-Challenge Rule—transfers to the unit; and (2) one or two measures to determine if the use of CUS … Which measure or measures did you identify for determining whether CUS and the Two-Challenge Rule affected
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pbrn.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/education-bundles/strategies-slides.html
March 01, 2017 - D escribe how staff can use the CUS technique ( c oncerned- u ncomfortable- s afety issue) to promote … Slide 10: CUS Words 3
Please use CUS Words but only when appropriate!
3. … Slide 11: CUS Words 3
CUS Words
I am Concerned
This makes me Uncomfortable
This is a resident … Peck while Mary is washing her hands
Slide 15: Resident Scenario #2 With the Use of CUS 3
CUS Words … Scenario #3 6
As you watch a brief video about Mary Smith, please make note of when the use of CUS
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pcmh.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/education-bundles/strategies-slides.html
March 01, 2017 - D escribe how staff can use the CUS technique ( c oncerned- u ncomfortable- s afety issue) to promote … Slide 10: CUS Words 3
Please use CUS Words but only when appropriate!
3. … Slide 11: CUS Words 3
CUS Words
I am Concerned
This makes me Uncomfortable
This is a resident … Peck while Mary is washing her hands
Slide 15: Resident Scenario #2 With the Use of CUS 3
CUS Words … Scenario #3 6
As you watch a brief video about Mary Smith, please make note of when the use of CUS
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www.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/problem-solving-slides.html
June 01, 2017 - Facilitate escalation by using CUS
– I am Concerned
– I am Uncomfortable
– This is a Safety … issue
Example of the CUS-style escalation process is in the component kit for this module. … Incorporate routine use of CUS into frontline work; ensure broad staff understanding and comfort with
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www.ahrq.gov/teamstepps/lep/traintrainers/lepslstafftrain.html
July 01, 2018 - Assertion, Advocacy, and Conflict Resolution Slide 12: Advocacy and Assertion Slide 13: Stop the Line: CUS … Return to Contents
Slide 13: Stop the Line: CUS
C —I am C oncerned! … CUS (46 sec.)
Return to Contents
Slide 14: When Initial Assertion Is Ignored... … CUS.
Check-back.
Teach-back.
Return to Contents Return to Module Index
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/traintrainers/lepslstafftrain.pdf
July 26, 2012 - firm and respectful manner
Assertion is not aggression
Advocacy and Assertion
Stop the Line: CUS … including in-person and phone interpreters
Brief/ psychological safety
Advocacy and assertion
CUS … Implementation
Assertion, Advocacy, and�Conflict Resolution
Advocacy and Assertion
Stop the Line: CUS