-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module6.pptx
March 07, 2019 - Please Use CUS Words
but only when appropriate! … CUS and several other signal phrases have a similar effect in verbal communication. … CUS stands for the following actions: First, state you are concerned. … of some mutual support behavior — such as feedback, advocacy and assertion, the two-challenge rule, CUS … Situation Monitoring
STEP
Mutual Support
Task Assistance
Feedback
Assertive Statement
Two-Challenge Rule
CUS
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2016-materials/teamstepps-monthly-webinar-august2016.pptx
January 01, 2016 - test)
Morning Briefing
Staff Safety Assessment (SSA)
Learning From Defects (LFD)
TeamSTEPPS
SBAR
CUS … Mod 1 05.2 Page ‹#›
TeamSTEPPS®
Improving Patient Safety Culture
Slide ‹#›
TeamSTEPPS Tool #2: CUS
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2018-materials/ts-obc-webinar-uw.pptx
January 01, 2018 - Discuss quick win tools such as Closed-Loop Communication, SBAR, CUS, Briefs, Huddles, and Debriefs. … Situation Monitoring
Shared Mental Model – one piece of information can change an outcome
Mutual Support
CUS … reinforces the following tools:
Closed loop communication
Brief, huddles, debrief
May have to use:
CUS … Leadership – identifying a situational leader
Situational Awareness
Specific Tools
Briefs, Huddles, Debriefs
CUS
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/rrs/rrsinstructmod.ppt
January 01, 2008 - DO:
Choose the video clip for SBAR, Team Huddle, STEP or CUS. … DO:
Choose the video clip for SBAR, Team Huddle, STEP, or CUS. … CUS words when nurse is concerned; Responder’s respect of CUS words. … CUS words.
How can the administration team help with this issue? … CUS words.
Activating the RRS.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module7/slsummary.pptx
February 03, 2006 - Monitoring
STEP
I’M SAFE
Mutual Support
Task Assistance
Feedback
Assertive Statement
Two-Challenge Rule
CUS
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module6/6-ts-office-support.pptx
January 20, 2006 - ®
TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
15
Please Use CUS Words
but only … STRATEGIES
Brief
Huddle
Debrief
STEP
Cross-Monitoring
Feedback
Advocacy and Assertion
Two-Challenge
Rule
CUS
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/essentials/igessentials.pdf
March 11, 2014 - to resolve the safety issue.
28 TeamSTEPPS 2.0 | Essentials Course
TWO-CHALLENGE RULE
CUS … SAY:
Using the CUS technique provides another tool for conflict
resolution, advocacy, and … In verbal communication,
“CUS” and other signal phrases have a similar effect . … To use CUS:
• First, state your concern.
• Then, state why you are uncomfortable. … – Uses the Two-Challenge Rule, CUS, and DESC script
to resolve conflict
The Team Performance
-
www.qualitymeasures.ahrq.gov/teamstepps/officebasedcare/module8/office_teach.html
February 01, 2016 - Focus on conflict resolution and threat management and avoidance.
300-level tools include:
CUS. … CUS.
DESC script.
Collaboration. … What skills is she using to teach the CUS tool to Nurse Larry?
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module1/ts2-0ltc_module1_impworksheet.pdf
April 24, 2017 - that apply)
Providing task assistance
Providing and receiving feedback
Two-Challenge Rule
CUS
-
www.qualitymeasures.ahrq.gov/teamstepps/rrs/rrsspecscen.html
October 01, 2014 - CUS words.
How can the administration team help with this issue? … CUS words.
Activating the RRS.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/communication-material-guide.docx
May 01, 2017 - Materials: Slides 42-47, Example of Speaking Up audio, CUS technique
Audience: All employees in operating
-
www.qualitymeasures.ahrq.gov/teamstepps-program/resources/modules/index.html
February 01, 2024 - Assistance
Formative Feedback
Advocacy and Assertion
Conflict in Teams
Two-Challenge Rule
CUS
-
www.qualitymeasures.ahrq.gov/teamstepps/instructor/essentials/coursemgmtappb.html
June 01, 2019 - SITUATION MONITORING
Cross-Monitoring
√
√
STEP
√
MUTUAL SUPPORT
CUS
-
www.qualitymeasures.ahrq.gov/teamstepps/instructor/fundamentals/module10/slmeasure.html
March 01, 2014 - The team decides to use the CUS and Two-Challenge Rule tools as strategies to address this issue. … Once the training is complete, they decide to launch the implementation of CUS and the Two-Challenge
-
www.qualitymeasures.ahrq.gov/teamstepps/rrs/rrs_slides/rrsslides.html
July 01, 2018 - Stabilization
Response, Assessment & Stabilization Huddle
Response, Assessment & Stabilization CUS … Communication
Check-back
Call Out
Tools/Strategies:
Mutual Support
Task Assistance
CUS … Return to Top
Response, Assessment & Stabilization CUS Words
(Image: 3-part illustration of CUS
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule10.pptx
January 01, 2004 - The team decides to use the CUS and Two-Challenge Rule tools as strategies to address this issue. … Once the training is complete, they decide to launch the implementation of CUS and the Two-Challenge … The team decides to use the CUS and two-challenge rule tools as strategies to address this issue. … Once the training is complete, they decide to launch the implementation of CUS and the two-challenge … you include the Team Performance Observation Tool as one measure to assess whether instruction about CUS
-
www.qualitymeasures.ahrq.gov/health-literacy/professional-training/lepguide/chapter3.html
September 01, 2020 - CUS words: an agreed-upon communication tool that any team member can use to stop the action at any time … The CUS words are Concern ("I am concerned that..." ), Uncomfortable ("I am feeling uncomfortable because
-
www.qualitymeasures.ahrq.gov/teamstepps/instructor/videos/index.html
August 01, 2022 - CUS (Video, 10 sec.)
Debrief (Video, 24 sec.)
-
www.qualitymeasures.ahrq.gov/teamstepps/officebasedcare/handouts/obstool.html
December 01, 2015 - Effectively advocates for patient safety using the Assertive Statement, Two-Challenge Rule, or CUS
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2016-materials/teamstepps-monthly-webinar-december2016.pdf
January 01, 2016 - Leaders
• Team Events
• Brief, Huddle, &
Debrief
• Task Assistance
• Feedback
• Two-Challenge Rule
• CUS … calm
Isolate the situation
Enforce limits
Listen
Be aware of non-verbal
Be consistent
Use CUS