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www.qualitymeasures.ahrq.gov/sdoh/clas/index.html
July 01, 2023 - Limited English Proficiency Safety: CUS Words
Using plain language to describe specific procedures
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www.qualitymeasures.ahrq.gov/teamstepps-program/curriculum/mutual/tools/task.html
May 01, 2023 - Advocacy and Assertion
Concept: Conflict in Teams
Tool: Two-Challenge Rule
Tool: CUS
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/implement/implement-facilitator-guide.docx
May 01, 2017 - Slide 20
SAY:
CUS is an acknowledgment of an unsafe situation. … When you use CUS, you state your concern, you state why you are uncomfortable, and then you state that
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/visual/visual-mgmt-component-kit.docx
May 01, 2017 - Visual Management Component Kit | 5
Staff
Name
Checklist
Education
CUS
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module7/7_ts_office_summary-ig.pptx
January 20, 2006 - DISCUSSION:
Mutual support tools such as the Two-Challenge Rule, CUS, and the DESC script might seem
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www.qualitymeasures.ahrq.gov/teamstepps-program/curriculum/mutual/tools/feedback.html
June 01, 2023 - Advocacy and Assertion
Concept: Conflict in Teams
Tool: Two-Challenge Rule
Tool: CUS
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-implementation-slides.pptx
February 28, 2022 - The team decides to use CUS and the Two-Challenge Rule to address this issue. … Once the training is complete, they decide to launch the implementation of CUS and the Two-Challenge
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2015-materials/teamstepps-monthly-webinar-dec2015.pptx
January 01, 2015 - Awareness Visual Workflows & Andon
Advocacy and Assertion Customer Voice (Value)
Two-Challenge Rule / CUS
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/cusp-icu-slides.pptx
April 01, 2022 - (CUS)
2-Challenge Rule
Check Back
Call Out
Hand Off
Describe, Express, Suggest, Consequences (DESC) Script
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/implement/implement-facilitator-guide.pdf
May 01, 2017 - SAY:
CUS is an acknowledgment of an unsafe
situation. … When you use CUS, you state your
concern, you state why you are uncomfortable,
and then you state that
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2018-materials/ts-obc-webinar-metrohealth.pptx
January 01, 2018 - “I can’t wait to CUS.”
“Excellent reinforcement of team principles.”
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2014-materials/teamstepps-monthly-webinar-dec2014.pptx
January 01, 2014 - Patients
Slide ‹#›
Focus Group Approach
Presented information on SBAR, Check-Back, Two-Challenge Rule, CUS
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2013-materials/teamstepps-monthly-webinar-march2013.pptx
January 01, 2013 - The three “most accessible” are:
SBAR
CUS
Patient Safety Call Out
Permission Invitation+ Tools
=
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/implement/implement.pptx
May 01, 2017 - Assertion Check-Back
Two-Challenge Rule Handoff
(I-PASS the BATON)
DESC Script
CUS
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule7.pptx
November 02, 2018 - Monitoring
STEP
I’M SAFE
Mutual Support
Task Assistance
Feedback
Assertive Statement
Two-Challenge Rule
CUS … learned the situation monitoring mnemonic STEP, and mutual support tools, such as the two-challenge rule, CUS
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www.qualitymeasures.ahrq.gov/teamstepps/officebasedcare/module7/office_sum-ig.html
April 01, 2022 - Discussion: Mutual support tools such as the Two-Challenge Rule, CUS, and the DESC script might seem
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www.qualitymeasures.ahrq.gov/teamstepps-program/curriculum/implement/teach.html
January 01, 2024 - wanted to improve their handwashing compliance and decided to teach patients and families how to use CUS
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www.qualitymeasures.ahrq.gov/teamstepps/webinars/previous-webinars-2015.html
September 01, 2017 - April Webinar: TeamSTEPPS for Code Blue Teams: Piloting SBAR and CUS for Interprofessional Team Education
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2013-materials/teamstepps-monthly-webinar-july2013.pptx
January 01, 2013 - Collegial
No stress of patient safety
Increased willingness to speak up
Learn to speak up
Reinforce CUS
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-learning-benchmarks.pdf
May 31, 2023 - model
• Respect for the input from all
• Sharing the right information
4 E • Two-Challenge rule
• CUS