-
www.qualitymeasures.ahrq.gov/teamstepps/longtermcare/downloads.html
April 01, 2013 - file, 3.1 MB)
DESC Script video (Zip file, 16.9 MB)
Task Assistance video (Zip file, 4.5 MB)
CUS
-
www.qualitymeasures.ahrq.gov/teamstepps/instructor/reference/tmpot.html
March 01, 2014 - Effectively advocates for patient safety using the Assertive Statement, Two-Challenge Rule, or CUS
-
www.qualitymeasures.ahrq.gov/teamstepps/events/webinars/dec-2016.html
July 01, 2018 - Call-Out
Check-Back
Handoff
Mutual Support
Task Assistance
Feedback
Two-Challenge Rule
CUS … Use CUS.
Use the two-challenge rule.
Check back and close the loop.
DON'T
Overreact.
-
www.qualitymeasures.ahrq.gov/health-literacy/professional-training/index.html
January 01, 2024 - Limited English Proficiency Safety: CUS Words
Using plain language to describe specific procedures
-
www.qualitymeasures.ahrq.gov/teamstepps-program/curriculum/mutual/tools/desc.html
July 01, 2023 - Advocacy and Assertion
Concept: Conflict in Teams
Tool: Two-Challenge Rule
Tool: CUS
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/improving/improving.pptx
May 01, 2017 - surgical environment
The barriers to speaking up
The solution – the use of structured language
The CUS … Language
Communication and Teamwork | ‹#›
AHRQ Safety Program for Ambulatory Surgery
46
The CUS … for Ambulatory Surgery
53
Checklist demonstration video
Closed-loop communication audio recording
CUS
-
www.qualitymeasures.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/implement-fac-guide.html
July 01, 2023 - Slide 21: CUS
Say:
CUS is an acknowledgment of an unsafe situation. … When you use CUS, you state your concern, you state why you are uncomfortable, and then you state that
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www.qualitymeasures.ahrq.gov/teamstepps/instructor/fundamentals/module7/slsummary.html
July 01, 2018 - I'M SAFE
Mutual Support
Task Assistance
Feedback
Assertive Statement
Two-Challenge Rule
CUS
-
www.qualitymeasures.ahrq.gov/teamstepps/officebasedcare/module2/office_structure.html
September 01, 2015 - Penguins illustrate the statements that make up the acronym CUS: C - I am Concerned!
-
www.qualitymeasures.ahrq.gov/news/newsroom/case-studies/201530.html
November 01, 2015 - Another technique, "CUS" (I am concerned! I am uncomfortable! This is a safety issue!)
-
www.qualitymeasures.ahrq.gov/teamstepps/instructor/scenarios/contents.html
March 01, 2014 - Resolution
1
19,21
29,35
38
47
51,52
57
74,84
85,86, 90,95, 96,99, 110, 116
129
CUS
-
www.qualitymeasures.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools.html
July 01, 2017 - File , 2.4 MB; Text Version )
Endoscopy Checklist Template ( Word File , 2.4 MB; Text Version )
CUS
-
www.qualitymeasures.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/implement-slides.html
July 01, 2023 - Check-Back
Two-Challenge Rule
Handoff
(I-PASS the BATON)
DESC Script
CUS … Slide 21: CUS 1
I am C ONCERNED!
I am U NCOMFORTABLE!
This is a S AFETY ISSUE!
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www.qualitymeasures.ahrq.gov/teamstepps/instructor/fundamentals/module1/m1worksheet.html
March 01, 2014 - __| Providing task assistance
|__| Providing and receiving feedback
|__| Two-Challenge Rule
|__| CUS
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2013-materials/teamstepps-monthly-webinar-oct2013.pptx
January 01, 2013 - 05.2
Mod 1 05.2 Page ‹#›
TeamSTEPPS
Limited English
Proficiency &
TeamSTEPPS
34
Stop the Line: CUS … Process for including in-person and phone interpreters
Brief/psychological safety
Advocacy and assertion
CUS
-
www.qualitymeasures.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/improving-fac-notes.html
May 01, 2017 - The solution is structured language using the CUS technique, which we will listen to some examples of … We are going to use “CUS” to indicate safety concerns, but other words are also used. … Slide 47: The CUS Technique
Say:
A feature of structured language is escalating speech that gradually … Teaching team members structured language like CUS and closed-loop communication can lead to improved … These include—
The checklist demonstration video
The closed-loop audio recording
The CUS technique
-
www.qualitymeasures.ahrq.gov/teamstepps-program/curriculum/mutual/tools/index.html
June 01, 2023 - Advocacy and Assertion
Concept: Conflict in Teams
Tool: Two-Challenge Rule
Tool: CUS
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/improving/improving-facnotes.docx
May 01, 2017 - The solution is structured language using the CUS technique, which we will listen to some examples of … We are going to use “CUS” to indicate safety concerns, but other words are also used. … Teaching team members structured language like CUS and closed-loop communication can lead to improved … These include—
· The checklist demonstration video
· The closed-loop audio recording
· The CUS technique
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/ts-obc-webinar-050317.pptx
January 01, 2017 - We trained our managers on the TeamSTEPPS fundamental tools: Situational Awareness, SBAR, CUS, and DESC
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/visual/visual-mgmt.pptx
May 01, 2017 - Escalation from procedure
• Escalation from daily
huddle
Staff
Name
Checklist
Education
CUS