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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/cus-tool.docx
May 01, 2017 - Ambulatory Surgery
Improving Communication and Teamwork in the Surgical Environment Module
CUS
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www.monahrq.ahrq.gov/teamstepps-program/curriculum/mutual/tools/cus.html
May 01, 2023 - In verbal communication, "CUS" and other signal phrases have a similar effect. … To use CUS, proceed as follows:
C: First, state your concern . … You can watch an example of the use of CUS. … After viewing the video, think about how CUS was used. … A video-based example of using CUS for this purpose is available below.
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www.monahrq.ahrq.gov/teamstepps/longtermcare/video/11cus_sa/index.html
July 01, 2018 - TeamSTEPPS®
Curriculum Materials
TeamSTEPPS® Long-Term Care Version
CUS … Master Trainer Course
Research/Evidence Base
TeamSTEPPS® Webinars
CUS … CUS (Subacute Care) [27 sec]
YouTube embedded video: https://www.youtube-nocookie.com/embed/4VFPfgbk0z8 … Page last reviewed July 2018
Page originally created April 2013
Internet Citation: CUS
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/problem-solving/problem-solving-component-kit.docx
May 01, 2017 - Learn More About CUS 9
9. … AHRQ CUS Pocket Card
In particular, the CUS (“Concern-Uncomfortable-Safety Issue”) method serves as … CUS pocket card. … CUS in Action
7. … CUS for individuals to use.
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www.monahrq.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/problem-solving-comp-kit.html
June 01, 2017 - AHRQ CUS Pocket Card
Figure 3. CUS in Action
Return to Contents
7. … improved followup to any CUS events. … : Response to Escalation of an Urgent Concern Role performing Activity: CUS contact person
(CUS … Learn More About CUS
Speaking Up Training Kit
CUS Pocket Card : This card should be customized and … called CUS for individuals to use.
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module10/exmeasure.pdf
March 20, 2014 - The
team decides to use the CUS and Two-Challenge Rule tools as strategies to address this issue. … Once the training is complete, they decide to launch the implementation of CUS and
the Two-Challenge … scenario above to identify (1) one or two measures to
assess whether the TeamSTEPPS intervention – CUS … Two-Challenge Rule – transfers
to the unit; and (2) one or two measures to determine if the use of CUS … Which measure or measures did you identify for determining whether CUS and the Two-
Challenge Rule affected
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www.monahrq.ahrq.gov/challenges/past/teamstepps-video/index.html
September 01, 2023 - Maryland Patient Safety Center, Elkridge, MD: CUS for Maternal Health Equity demonstrates how to speak … up as a health care provider using the CUS (Concerned, Uncomfortable, and Safety) technique. … University of Alabama at Birmingham: Using CUS and SBAR in Rural Community Clinic demonstrates how … CUS is used to ensure patient safety and how SBAR enhances communication. … demonstrates the use of CUS and teach back techniques to ensure patient safety.
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/problem-solving/problem-solving-facnotes.docx
May 01, 2017 - AHRQ Web site related to how to use the one tool in particular that can help flag safety concerns, CUS … In verbal communication, CUS can be a signal phrase to all team members that an issue is serious and … To use CUS, first, state your concern, then state why you are uncomfortable. … , as well as a template policy that you can adapt to your facility to help hardwire the use of the CUS … Third, incorporate use of the CUS communication protocol into routine use at your facility.
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/problem-solving/problem-solving.pptx
May 01, 2017 - issues arise at the front line that require immediate action by staff
Facilitate escalation by using CUS … I am Concerned
I am Uncomfortable
This is a Safety issue
Example of the CUS-style escalation process … analysis that your center applies to investigate and document harm events
Incorporate routine use of CUS
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www.monahrq.ahrq.gov/teamstepps/instructor/fundamentals/module6/igmutualsupp.html
March 01, 2019 - CUS. … Return to Contents
CUS
Say:
Using the CUS technique provides another tool for advocacy, … In verbal communication, "CUS" and other signal phrases have a similar effect. … To use CUS:
First, state your c oncern.
Then state why you are u ncomfortable. … We are now going to watch a video clip of the CUS technique in action.
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module8.pptx
March 07, 2019 - Asking questions could get to the reason CUS is not being used. … What skills is she using to coach the CUS tool to Nurse Larry? … What skills is she using to coach the CUS tool to Nurse Larry? … What skills is she using to coach the CUS tool to Nurse Larry? … She huddles with Larry, then coaches the CUS tool using a coaching in the moment.
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www.monahrq.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/problem-solving-fac-notes.html
June 01, 2017 - AHRQ Web site related to how to use the one tool in particular that can help flag safety concerns, CUS … In verbal communication, CUS can be a signal phrase to all team members that an issue is serious and … To use CUS, first, state your concern, then state why you are uncomfortable. … , as well as a template policy that you can adapt to your facility to help hardwire the use of the CUS … Third, incorporate use of the CUS communication protocol into routine use at your facility.
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www.monahrq.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module4/mod4-facguide.html
March 01, 2017 - Slide 20: CUS
Say:
"CUS" is one type of structured language. … CUS is one method that can be used to be sure your message is heard. … CUS stands for the three words:
Concerned: I am Concerned!
Uncomfortable: I am Uncomfortable! … Let's watch this short video depicting how to use CUS. … PLAY VIDEO: CUS Video
Ask:
What did you learn from watching staff use CUS?
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module7/7_ts_office_summary.pptx
January 20, 2006 - Office-Based Care
6
Mutual Support Tools
Task Assistance
Feedback
Advocacy and Assertion
Two-Challenge Rule
CUS … STRATEGIES
Brief
Huddle
Debrief
STEP
Cross-Monitoring
Feedback
Advocacy and Assertion
Two-Challenge
Rule
CUS
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module6/igmutualsupp.pdf
February 19, 2014 - Task Assistance
• Feedback
• Advocacy and Assertion:
Assertive Statement, Two-
Challenge Rule, CUS … CUS. … In verbal communication, “CUS” and
other signal phrases have a similar effect. … To use CUS:
• First, state your concern.
• Then state why you are uncomfortable. … We are now going to watch a video clip of the CUS technique in
action.
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www.monahrq.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/problem-solving-slides.html
June 01, 2017 - Facilitate escalation by using CUS
– I am Concerned
– I am Uncomfortable
– This is a Safety … issue
Example of the CUS-style escalation process is in the component kit for this module. … Incorporate routine use of CUS into frontline work; ensure broad staff understanding and comfort with
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module8/8_ts_office_teach-ig.pptx
January 20, 2006 - have to probe as to why an individual feels uncomfortable in situations where he or she should use CUS … This person may entirely understand CUS in theory but may not put it into action. … Asking questions could get to the reason CUS is not being used. … the types of questions a coach might ask to help him or her understand why someone is not using the CUS … The mutual support tools are:
Task assistance
Feedback
Advocacy and assertion
Two-Challenge Rule
CUS
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/huddles/huddles-component-kit.docx
May 01, 2017 - Use the opportunity to report on and reinforce the use of the “Concern-Uncomfortable-Safety Event” (CUS … Learn More
CUS Framework
The CUS tool is presented in the Improving Communication and Teamwork in the … You can also find out information about CUS as part of the TeamSTEPPS curriculum, available through AHRQ
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www.monahrq.ahrq.gov/teamstepps/officebasedcare/module8/office_teach-ig.html
September 01, 2015 - The tools at this level include:
CUS.
Two-Challenge Rule.
DESC script. … have to probe as to why an individual feels uncomfortable in situations where he or she should use CUS … This person may entirely understand CUS in theory but may not put it into action. … Asking questions could get to the reason CUS is not being used. … CUS.
DESC script.
Collaboration.
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www.monahrq.ahrq.gov/teamstepps/instructor/fundamentals/module10/igmeasure.html
March 01, 2014 - The team decides to use the CUS and Two-Challenge Rule tools as strategies to address this issue. … Once the training is complete, they decide to launch the implementation of CUS and the Two-Challenge … the Two-Challenge Rule—transfers to the unit; and (2) one or two measures to determine if the use of CUS … Discussion:
Which measure or measures did you identify for assessing whether instruction about CUS … Which measure or measures did you identify for determining whether CUS and the Two-Challenge Rule affect