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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/communication-material-guide.docx
May 01, 2017 - Materials: Slides 42-47, Example of Speaking Up audio, CUS technique
Audience: All employees in operating
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www.cpsi.ahrq.gov/teamstepps-program/resources/modules/index.html
February 01, 2024 - Assistance
Formative Feedback
Advocacy and Assertion
Conflict in Teams
Two-Challenge Rule
CUS
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www.cpsi.ahrq.gov/teamstepps/officebasedcare/handouts/obstool.html
December 01, 2015 - Effectively advocates for patient safety using the Assertive Statement, Two-Challenge Rule, or CUS
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www.cpsi.ahrq.gov/teamstepps/instructor/reference/tmpot.html
March 01, 2014 - Effectively advocates for patient safety using the Assertive Statement, Two-Challenge Rule, or CUS
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www.cpsi.ahrq.gov/health-literacy/professional-training/index.html
January 01, 2024 - Limited English Proficiency Safety: CUS Words
Using plain language to describe specific procedures
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www.cpsi.ahrq.gov/teamstepps-program/curriculum/mutual/tools/desc.html
July 01, 2023 - Advocacy and Assertion
Concept: Conflict in Teams
Tool: Two-Challenge Rule
Tool: CUS
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-module-4-slides.pptx
February 28, 2022 - Use supervisor or chain of command.
15
15
Please Use CUS Words
but only when appropriate!
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/improving/improving.pptx
May 01, 2017 - surgical environment
The barriers to speaking up
The solution – the use of structured language
The CUS … Language
Communication and Teamwork | ‹#›
AHRQ Safety Program for Ambulatory Surgery
46
The CUS … for Ambulatory Surgery
53
Checklist demonstration video
Closed-loop communication audio recording
CUS
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/sitetools/ts2-0ltc_learning_benchmarks.pdf
April 24, 2017 - mental model
Respect for input from all
Sharing the right information
Two-Challenge Rule
CUS … workload
Distractions
Conflict
Anger
Conflict resolution
DESC script
Collaboration
CUS
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www.cpsi.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/implement-fac-guide.html
July 01, 2023 - Slide 21: CUS
Say:
CUS is an acknowledgment of an unsafe situation. … When you use CUS, you state your concern, you state why you are uncomfortable, and then you state that
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www.cpsi.ahrq.gov/teamstepps/officebasedcare/module2/office_structure.html
September 01, 2015 - Penguins illustrate the statements that make up the acronym CUS: C - I am Concerned!
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www.cpsi.ahrq.gov/news/newsroom/case-studies/201530.html
November 01, 2015 - Another technique, "CUS" (I am concerned! I am uncomfortable! This is a safety issue!)
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www.cpsi.ahrq.gov/teamstepps/instructor/scenarios/contents.html
March 01, 2014 - Resolution
1
19,21
29,35
38
47
51,52
57
74,84
85,86, 90,95, 96,99, 110, 116
129
CUS
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www.cpsi.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools.html
July 01, 2017 - File , 2.4 MB; Text Version )
Endoscopy Checklist Template ( Word File , 2.4 MB; Text Version )
CUS
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www.cpsi.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/implement-slides.html
July 01, 2023 - Check-Back
Two-Challenge Rule
Handoff
(I-PASS the BATON)
DESC Script
CUS … Slide 21: CUS 1
I am C ONCERNED!
I am U NCOMFORTABLE!
This is a S AFETY ISSUE!
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www.cpsi.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/improving-fac-notes.html
May 01, 2017 - The solution is structured language using the CUS technique, which we will listen to some examples of … We are going to use “CUS” to indicate safety concerns, but other words are also used. … Slide 47: The CUS Technique
Say:
A feature of structured language is escalating speech that gradually … Teaching team members structured language like CUS and closed-loop communication can lead to improved … These include—
The checklist demonstration video
The closed-loop audio recording
The CUS technique
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www.cpsi.ahrq.gov/teamstepps-program/curriculum/mutual/tools/index.html
June 01, 2023 - Advocacy and Assertion
Concept: Conflict in Teams
Tool: Two-Challenge Rule
Tool: CUS
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/scenarios/ts2-0ltc_scenarios.pdf
April 24, 2017 - Alerted by the use of CUS, the dietary aide
approaches the chef to discuss ingredients. … Potential Tools
CUS, Two-challenge rule
Specialty Scenarios – 8 TeamSTEPPS 2.0 … Potential Tools
Advocacy/assertion, Two-challenge rule, CUS, DESC script
TeamSTEPPS … Potential Tools
Advocacy/assertion, Two-challenge rule, CUS
Specialty Scenarios
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/improving/improving-facnotes.docx
May 01, 2017 - The solution is structured language using the CUS technique, which we will listen to some examples of … We are going to use “CUS” to indicate safety concerns, but other words are also used. … Teaching team members structured language like CUS and closed-loop communication can lead to improved … These include—
· The checklist demonstration video
· The closed-loop audio recording
· The CUS technique
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/visual/visual-mgmt.pptx
May 01, 2017 - Escalation from procedure
• Escalation from daily
huddle
Staff
Name
Checklist
Education
CUS