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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule6.pptx
February 09, 2006 - Words (Slide 17)
“CUS” signal phrases catch the listener’s attention
To use CUS:
Module 6: Mutual … In verbal communication, CUS and other signal phrases have a similar effect. … To use CUS, first state your concern, then state why you're uncomfortable. … 30
CUS Example Video
Let’s view a video example of using CUS words
After you view the video, please … Did you think about using the assertive statement, the two-challenge rule, or CUS?
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/teamstepps-pocket-guide.pdf
May 01, 2023 - ..................................24
Two-Challenge Rule ........................................25
CUS … Mutual Support Page 26
CUS
Assertive statements:
Mutual Support Page 27
DESC
A constructive approach … members
Effectively advocates for patient safety using the Assertive Statement,
Two-Challenge Rule, or CUS … STAR
Mutual Support
Task Assistance
Formative Feedback
Advocacy and Assertion
Two-Challenge Rule
CUS … STAR
Mutual Support
Task Assistance
Formative Feedback
Advocacy and Assertion
Two-Challenge Rule
CUS
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www.ahrq.gov/teamstepps/officebasedcare/module8/office_teach-ig.html
September 01, 2015 - The tools at this level include:
CUS.
Two-Challenge Rule.
DESC script. … have to probe as to why an individual feels uncomfortable in situations where he or she should use CUS … This person may entirely understand CUS in theory but may not put it into action. … Asking questions could get to the reason CUS is not being used. … CUS.
DESC script.
Collaboration.
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www.ahrq.gov/teamstepps/instructor/essentials/coursemgmtappb.html
June 01, 2019 - SITUATION MONITORING
Cross-Monitoring
√
√
STEP
√
MUTUAL SUPPORT
CUS
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www.ahrq.gov/teamstepps-program/resources/modules/index.html
February 01, 2024 - Assistance
Formative Feedback
Advocacy and Assertion
Conflict in Teams
Two-Challenge Rule
CUS
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www.ahrq.gov/teamstepps/lep/traintrainers/lepigstafftrain.html
October 01, 2020 - Return to Contents
Stop the Line: CUS
CUS (47 sec.) … In TeamSTEPPS, when we need to "stop the line" to ensure safety, we "CUS." … Do: Show "CUS" video clip. … Discussion:
Was the use of CUS effective? Why? … CUS.
Check-back.
Teach-back.
Return to Contents
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www.ahrq.gov/teamstepps/lep/videos/downloads.html
August 01, 2012 - Compressed video , 162 MB
CUS Words
47 sec.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/integrating-teamwork-tools-cusp-efforts.ppt
October 01, 2015 - Assistance=protecting each other from work overload
Feedback
Advocacy and Assertion
Two-Challenge rule
CUS … patient, assign roles, express concerns
Task Assistance- ED team work together to toilet this patient
CUS
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www.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/huddles-comp-kit.html
June 01, 2017 - Use the opportunity to report on and reinforce the use of the “Concern-Uncomfortable-Safety Event” (CUS … Learn More
CUS Framework
The CUS tool is presented in the Improving Communication and Teamwork … You can also find out information about CUS as part of the TeamSTEPPS curriculum, available through AHRQ
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www.ahrq.gov/teamstepps/instructor/fundamentals/module10/igmeasure.html
March 01, 2014 - The team decides to use the CUS and Two-Challenge Rule tools as strategies to address this issue. … Once the training is complete, they decide to launch the implementation of CUS and the Two-Challenge … the Two-Challenge Rule—transfers to the unit; and (2) one or two measures to determine if the use of CUS … Discussion:
Which measure or measures did you identify for assessing whether instruction about CUS … Which measure or measures did you identify for determining whether CUS and the Two-Challenge Rule affect
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module6/ts2-0ltc_module6_ig_support.pdf
June 09, 2017 - mpg)
• CUS Subacute
Video
(CUS_Subacute. … CUS. … In verbal communication, “CUS” and
other signal phrases have a similar effect. … We are now going to watch a video clip of the CUS technique in
action. … CUS.
1. Open the discussion.
2. State the concern.
3.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module8/8_ts_office_teach-ig.pptx
January 20, 2006 - have to probe as to why an individual feels uncomfortable in situations where he or she should use CUS … This person may entirely understand CUS in theory but may not put it into action. … Asking questions could get to the reason CUS is not being used. … the types of questions a coach might ask to help him or her understand why someone is not using the CUS … The mutual support tools are:
Task assistance
Feedback
Advocacy and assertion
Two-Challenge Rule
CUS
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/educational-bundles/urine-culturing/antibiotic-stewardship/abx-stewardship-part1.pptx
March 01, 2017 - others that antibiotic resistance is a growing problem and that antibiotics can have harsh side effects
CUS … Please use CUS words,
but only when appropriate! … [CLICK]
The TeamSTEPPS CUS tool is another strategy you can utilize. … Using the CUS technique provides a framework for conflict resolution, advocacy and mutual support. … Example of the SBAR and CUS Tools. In: Taylor SL, Saliba D.
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www.ahrq.gov/teamstepps/simulation/simulationslides/simslides.html
June 01, 2019 - to Top
Example Objective
Communication
Learning Objective: Uses two-challenge rule or CUS … Response: The nurse uses two-challenge rule or CUS to advocate to the physician that Sally should receive … constructive feedback to team members
Effectively advocates for the patient
Uses the Two-Challenge rule, CUS … Example: Use of CUS, SBAR, Two-Challenge. … Unintelligible Communications
Mutual Support
Positive Instances
Two-Challenge
CUS
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www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/improving-communication-slides.pptx
September 01, 2022 - CUS Tool – Improving Communication and Teamwork in the Surgical Environment. … May 2017 https://www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/cus-tool.html
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/simulation/simslides-update-62819.ppt
January 30, 2006 - TEAMSTEPPS 05.2
Mod 1 05.2 Page *
Page *
Simulation
Learning Objective: Uses two-challenge rule or CUS … be dilated 4–5 cm before she receives the epidural
Response: The nurse uses two-challenge rule or CUS … constructive feedback to team members
Effectively advocates for the patient
Uses the Two-Challenge rule, CUS … counts
Indication of the number of times that a behavior, action, or error occurs
Example: Use of CUS … scenario
Frequency Count Tips
TEAMSTEPPS 05.2
Mod 1 05.2 Page *
Page *
Simulation
Two-Challenge
CUS
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/huddles/huddles-component-kit.docx
May 01, 2017 - Use the opportunity to report on and reinforce the use of the “Concern-Uncomfortable-Safety Event” (CUS … Learn More
CUS Framework
The CUS tool is presented in the Improving Communication and Teamwork in the … You can also find out information about CUS as part of the TeamSTEPPS curriculum, available through AHRQ
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module10/igmeasure.pdf
January 01, 2004 - The team decides to use the CUS and Two-Challenge Rule
tools as strategies to address this issue. … Once the training is complete, they decide to launch the
implementation of CUS and the Two-Challenge … and identify (1) one or two measures you
can use to assess whether your TeamSTEPPS intervention –
CUS … Two-Challenge Rule – transfers to the unit; and (2)
one or two measures to determine if the use of CUS … • Which measure or measures did you identify for determining
whether CUS and the Two-Challenge Rule
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www.ahrq.gov/teamstepps/officebasedcare/module6/office_support-ig.html
September 01, 2015 - Statement Assertive Statement Examples Conflict Resolution Options Two-Challenge Rule Two-Challenge Rule CUS … Return to Contents
CUS Words
Say: The CUS technique provides another framework for conflict resolution … CUS and several other signal phrases have a similar effect in verbal communication. … CUS stands for the following actions:
First, state your concern . … Can you think of some mutual support behaviors (feedback, advocacy and assertion, Two-Challenge Rule, CUS
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module10/ts2-0ltc_module10_ig_msmt.pdf
October 18, 2017 - calm while ensuring that the
responding nurse has support when needed, the team decides
to use CUS … where the evening shift change briefing occurs,
they agree that if they hear a staff person using CUS … and identify (1) one or two measures you
can use to assess whether your TeamSTEPPS intervention,
CUS … , transfers to the dementia unit; and (2) one or two
measures to determine if the use of CUS affects … • Which measure or measures did you identify for determining
whether CUS affects resident outcomes