-
www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/safe-electronic-tool.html
July 01, 2023 - Use CUS language: "I am concerned. I am uncomfortable. This is a safety issue."
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/tool_cord-prolapse.docx
May 01, 2017 - .
· Use CUS language: “I am concerned. I am uncomfortable.
-
www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/labor-delivery-unit/tool-shoulder-dystocia.html
July 01, 2023 - Use CUS language: "I am c oncerned. I am u ncomfortable. This is a s afety issue."
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol2/Layde.pdf
January 01, 2003 - Rates of adverse events or medical injury in selected studies
Study* HMPS QAHCS CUS WMIPP
Location … 19.0% 38.1%
* HMPS = Harvard Medical Practice Study; QAHCS = Quality in Australian Healthcare Study;
CUS
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/safe-electronic/tool_safe-e-fetal-monitoring.docx
May 01, 2017 - .
· Use CUS language: “I am concerned. I am uncomfortable.
-
www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/labor-delivery-unit/tool-obhemorrhage.html
July 01, 2023 - Use CUS language: "I am c oncerned. I am u ncomfortable. This is a s afety issue."
-
www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/rapid-response/tool-rapid-response-systems.html
July 01, 2023 - Use CUS language: "I am c oncerned. I am u ncomfortable. This is a s afety issue."
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_5-mutual-support-speaker-notes.pdf
July 01, 2023 - process to resolve the safety issue.
7
6
Hospital AIM
Team
Leads
SPPC‐II
Power Words
aka, “CUS … If you are
familiar with AHRQ’s TeamSTEPPS materials, you may know these as CUS words.
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_5-mutual-support.pptx
July 01, 2023 - Power Words
aka, “CUS” Words
I am Concerned
I am Uncomfortable
This is a Safety Issue
7
Hospital … If you are familiar with AHRQ’s TeamSTEPPS materials, you may know these as CUS words.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/tool_shoulder-dystocia.docx
May 01, 2017 - .
· Use CUS language: “I am concerned. I am uncomfortable.
-
www.ahrq.gov/hai/tools/perinatal-care/modules/strategies/rapid-response/tool-rapid-response-systems.html
May 01, 2017 - Use CUS language: "I am c oncerned. I am u ncomfortable. This is a s afety issue."
-
www.ahrq.gov/sites/default/files/wysiwyg/action-alliance/teamwork-ptsafety-norms-slides.pdf
April 15, 2025 - Leadership
• Briefs
• Huddles
• Debriefs
Mutual Support
• Task Assistance
• Feedback
• Critical Language (CUS
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/tool_obhemorrhage.docx
May 01, 2017 - .
· Use CUS language: “I am concerned. I am uncomfortable.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/rapid-response/tool_rapidresponse-systems.docx
May 01, 2017 - · Assert a corrective action in a firm and respectful manner
· Use CUS language: “I am concerned.
-
www.ahrq.gov/teamstepps/simulation/traininggd1.html
July 01, 2016 - An example of this is the use of CUS, SBAR, two-challenge.
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_5-mutual-support-speaker-notes.pdf
July 01, 2023 - requires immediate
cessation of the process to resolve the safety issue.
6
7
Power Words
aka, ”CUS … If
you are familiar with AHRQ’s TeamSTEPPS materials, you may know these as CUS
words.
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_5-mutual-support.pptx
July 01, 2023 - Power Words
aka, ”CUS” Words
I am Concerned
I am Uncomfortable
This is a Safety Issue
7
Hospital … If you are familiar with AHRQ’s TeamSTEPPS materials, you may know these as CUS words.
-
www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/labor-delivery-unit/tool-safe-csection.html
July 01, 2023 - Use CUS language: "I am c oncerned. I am u ncomfortable. This is a s afety issue."
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/tool_safe-csection.docx
May 01, 2017 - .
· Use CUS language: “I am concerned. I am uncomfortable.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/connecting-dots-100813.ppt
January 01, 2013 - TeamSTEPPS Tools to Bridge the Gap between belief and behavior : Advocacy and Assertion, Two Challenge Rule, CUS … Mutual Support Tool:
CUS…Graded Assertiveness
*
I’m CONCERNED that Mr.