-
www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/cus-tool.html
May 01, 2017 - CUS Tool - Improving Communication and Teamwork in the Surgical Environment Module
-
www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module10/ts2-0ltc_module10_eval_exsheet.pdf
April 24, 2017 - Stevens calm while ensuring that the responding nurse has support
when needed, the team decides to use CUS … where the
evening shift change briefing occurs, they agree that if they hear a staff person using
CUS … scenario above to identify (1) one or two measures to
assess whether the TeamSTEPPS intervention, CUS … , transfers to the dementia care unit; and
(2) one or two measures to determine if the use of CUS affects … Which measure or measures did you identify for determining whether CUS affected resident
outcomes?
-
www.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/ltc/mod2sess2.html
October 01, 2014 - Example of the SBAR and CUS Tools
Communication Tools
In health care organizations, … This section of the module reviews two such tools: SBAR and CUS (see the Additional Tools and Resources … CUS (Concerned, Uncomfortable, Safety)
CUS is a way to emphasize concern when it seems like someone … CUS
I am Concerned.
I am Uncomfortable.
The Safety of the resident is at risk. … Only use CUS when the situation is urgent.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/educational-bundles/communication-and-teamwork/communication-strategies.pptx
September 01, 2016 - ׀ 10
Please use CUS Words
but only when appropriate! … Of course, we only want you to CUS when it's appropriate. … CUS you first want to state your concern. … We're going to show a short video showing CUS in action.
[Show the CUS/Mr. … In this particular scenario, who do you think should you use CUS?
-
www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/education-bundles/urine-culturing/antibiotic-stewardship/part-1-slides.html
February 01, 2019 - that antibiotic resistance is a growing problem and that antibiotics can have harsh side effects
CUS … Please use CUS words, but only when appropriate!
Image: CUS Tool Explination -
CUS tool. … Example of the SBAR and CUS Tools. In: Taylor SL, Saliba D. … Example of the SBAR and CUS Tools. In: Taylor SL, Saliba D. … Example of the SBAR and CUS Tools. In: Taylor SL, Saliba D.
-
www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/education-bundles/strategies-slides.html
March 01, 2017 - D escribe how staff can use the CUS technique ( c oncerned- u ncomfortable- s afety issue) to promote … Slide 10: CUS Words 3
Please use CUS Words but only when appropriate!
3. … Slide 11: CUS Words 3
CUS Words
I am Concerned
This makes me Uncomfortable
This is a resident … Slide 12: Resident Scenario #1 With the Use of CUS 4
Image from Team Formation Success Video, showing … Peck while Mary is washing her hands
Slide 15: Resident Scenario #2 With the Use of CUS 3
CUS
-
www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2015-materials/teamstepps-monthly-webinar-april2015.pptx
January 01, 2015 - TeamSTEPPS for Code Blue Teams: Piloting SBAR & CUS for Interprofessional Team Education
TeamSTEPPS … for Code Blue Teams: Piloting SBAR & CUS for Interprofessional Team Education
April 8, 2015
TEAMSTEPPS … Mod 1 05.2 Page ‹#›
TeamSTEPPS®
TeamSTEPPS for Code Blue Teams
Slide ‹#›
Assertive Statement, CUS … Mod 1 05.2 Page ‹#›
TeamSTEPPS®
TeamSTEPPS for Code Blue Teams
Slide ‹#›
Assertive Statement, CUS … Failure to “speak up” when mistakes or delays in care were noticed by a team member
CUS
Concern
Uncomfortable
-
www.ahrq.gov/teamstepps-program/curriculum/mutual/teach/two-day.html
July 01, 2024 - For Slide 16, “Please Use CUS Words ,” introduce CUS as a third assertion and advocacy tool and ask the … CUS is widely used, so many people in the training may already know it. … If they do, have two or three provide an example of how they’ve seen CUS used. … Use these examples to reinforce the three steps in CUS. … Have trainees describe how assertive statements, the Two-Challenge Rule, and CUS could be used in this
-
www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-071217.pptx
January 01, 2017 - regroup to reestablish awareness and planning
Hand-Off Transfer of information during transitions
CUS … SBAR
CUS
TEAMSTEPPS 05.2
Slide ‹#›
TeamSTEPPS Concepts
Call-Out--To Request or Provide Information … regroup to reestablish awareness and planning
Hand-Off--Transfer of information during transitions
CUS … Two-Challenge Rule
CUS
Interpersonal Conflict
(Hostile and harassing behavior)
DESC Script … other alternatives
C—Consequences should be stated
TEAMSTEPPS 05.2
Slide ‹#›
36
Please Use CUS
-
www.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/ltc/mod2obj.html
July 01, 2012 - Example of the SBAR and CUS Tools
Knowledge Objectives
Participants will understand … resident's change in condition using the SBAR (Situation—Background—Assessment—Recommendation) and CUS
-
www.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/problem-solving-fac-notes.html
June 01, 2017 - AHRQ Web site related to how to use the one tool in particular that can help flag safety concerns, CUS … In verbal communication, CUS can be a signal phrase to all team members that an issue is serious and … To use CUS, first, state your concern, then state why you are uncomfortable. … , as well as a template policy that you can adapt to your facility to help hardwire the use of the CUS … Third, incorporate use of the CUS communication protocol into routine use at your facility.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/problem-solving/problem-solving-facnotes.docx
May 01, 2017 - AHRQ Web site related to how to use the one tool in particular that can help flag safety concerns, CUS … In verbal communication, CUS can be a signal phrase to all team members that an issue is serious and … To use CUS, first, state your concern, then state why you are uncomfortable. … , as well as a template policy that you can adapt to your facility to help hardwire the use of the CUS … Third, incorporate use of the CUS communication protocol into routine use at your facility.
-
www.ahrq.gov/sites/default/files/publications/files/ltcmodule2.pdf
June 01, 2012 - Example of the SBAR and CUS Tools ...................................19
iii
NOTESCommunicating … CUS (Concerned, Uncomfortable, Safety)
CUS is a way to emphasize concern when it seems like someone … Communication tools like SBAR and CUS help us structure our
communications.
Pitfalls
1. … CUS tool – See http://www.ahrq.gov/teamsteppstools/ for more information
about using the CUS tool
17 … Appendix: Examples of the SBAR and CUS Tools
A.
-
www.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/problem-solving-slides.html
June 01, 2017 - Facilitate escalation by using CUS
– I am Concerned
– I am Uncomfortable
– This is a Safety … issue
Example of the CUS-style escalation process is in the component kit for this module. … Incorporate routine use of CUS into frontline work; ensure broad staff understanding and comfort with
-
www.ahrq.gov/topics/community-health-workers-and-promotores-de-salud.html
TeamSTEPPS Video - Applying CUS and Teach Back (en inglés).
New! … TeamSTEPPS Video - Using CUS and SBAR in a Rural Community Clinic (en inglés).
-
www.ahrq.gov/teamstepps/lep/traintrainers/lepslstafftrain.html
July 01, 2018 - Assertion, Advocacy, and Conflict Resolution Slide 12: Advocacy and Assertion Slide 13: Stop the Line: CUS … Return to Contents
Slide 13: Stop the Line: CUS
C —I am C oncerned! … CUS (46 sec.)
Return to Contents
Slide 14: When Initial Assertion Is Ignored... … CUS.
Check-back.
Teach-back.
Return to Contents Return to Module Index
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/traintrainers/lepslstafftrain.pdf
July 26, 2012 - firm and respectful manner
Assertion is not aggression
Advocacy and Assertion
Stop the Line: CUS … including in-person and phone interpreters
Brief/ psychological safety
Advocacy and assertion
CUS … Implementation
Assertion, Advocacy, and�Conflict Resolution
Advocacy and Assertion
Stop the Line: CUS
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepslhandouts.pdf
July 25, 2012 - and Assertion
5 TeamSTEPPS LEP Patient Safety | Essentials
Essentials
Stop the Line: CUS … /VIDEOS .WMV/2 - LEP CUS Words.wmv
.. … including in-person and phone interpreters
Brief/ psychological safety
Advocacy and assertion
CUS
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/problem-solving/problem-solving.pptx
May 01, 2017 - issues arise at the front line that require immediate action by staff
Facilitate escalation by using CUS … I am Concerned
I am Uncomfortable
This is a Safety issue
Example of the CUS-style escalation process … analysis that your center applies to investigate and document harm events
Incorporate routine use of CUS
-
www.ahrq.gov/teamstepps/instructor/fundamentals/module6/slmutualsupp.html
July 01, 2018 - Slide 17: Please Use CUS Words but only when appropriate! … Return to Contents
Slide 17: Please Use CUS Words but only when appropriate! … CUS (10 sec.) … SAFE
Mutual Support:
Task Assistance
Feedback
Assertive Statement
Two-Challenge Rule
CUS