-
www.ahrq.gov/hai/cusp/modules/implement/alt-text.html
April 01, 2013 - Support:
Task Assistance
Feedback
Advocacy and Assertion
Two-Challenge Rule
DESC Script
CUS … Support tools include Task Assistance, Feedback, Advocacy and Assertion, Two-Challenge Rule, DESC Script, CUS
-
www.ahrq.gov/sdoh/clas/index.html
July 01, 2023 - Limited English Proficiency Safety: CUS Words
Using plain language to describe specific procedures
-
www.ahrq.gov/hai/tools/perinatal-care/modules/teamwork/implement-fac-guide.html
May 01, 2017 - Slide 21: CUS
Say:
CUS is an acknowledgment of an unsafe situation. … When you use CUS, you state your concern, you state why you are uncomfortable, and then you state that
-
www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/module7-all-together.pptx
January 01, 2008 - To Improve Diagnosis
Task Assistance
Feedback
Advocacy and Assertion
Two-Challenge Rule
DESC Script
CUS … CUS: Use signal words as a framework for conflict resolution:
I'm Concerned.
I'm Uncomfortable. … Huddle
Debrief
Cross-monitoring
STEP
Task assistance
Feedback
Advocacy and assertion
Two-challenge rule
CUS
-
www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/module7-all-together.pptx
January 01, 2008 - To Improve Diagnosis
Task Assistance
Feedback
Advocacy and Assertion
Two-Challenge Rule
DESC Script
CUS … CUS: Use signal words as a framework for conflict resolution:
I'm Concerned.
I'm Uncomfortable. … Huddle
Debrief
Cross-monitoring
STEP
Task assistance
Feedback
Advocacy and assertion
Two-challenge rule
CUS
-
www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2016-materials/teamstepps-monthly-webinar-december2016.pdf
January 01, 2016 - Leaders
• Team Events
• Brief, Huddle, &
Debrief
• Task Assistance
• Feedback
• Two-Challenge Rule
• CUS … calm
Isolate the situation
Enforce limits
Listen
Be aware of non-verbal
Be consistent
Use CUS
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/003-clabsi-prevention-webinar-fg.docx
October 01, 2024 - The “CUS” technique is particularly helpful to empower personnel to speak up and communicate when they … CUS stands for the three key words in the statements: “I am concerned; I am uncomfortable; This is a … attempts to communicate the breach are rebuffed or ignored, then they can use the escalating technique of CUS … More information on the CUS technique can be found on the AHRQ website.
-
www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-module-4-slides.pptx
February 28, 2022 - Use supervisor or chain of command.
15
15
Please Use CUS Words
but only when appropriate!
-
www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/situ/simulation-ut-tachysystole.html
July 01, 2023 - Team uses CUS (concerned, uncomfortable, safety) or the facility’s "stop the line" phrase, if needed. … Team uses CUS or the facility’s "stop the line" phrase, if needed.
-
www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/situ/simulation-vbac-ab-pain.html
July 01, 2023 - Team uses CUS (concerned, uncomfortable, safety) or the facility’s "stop the line" phrase, if needed. … Team uses CUS (concerned, uncomfortable, safety) or the faiclity’s "stop the line" phrase, if needed.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/improving/improving.pptx
May 01, 2017 - surgical environment
The barriers to speaking up
The solution – the use of structured language
The CUS … Language
Communication and Teamwork | ‹#›
AHRQ Safety Program for Ambulatory Surgery
46
The CUS … for Ambulatory Surgery
53
Checklist demonstration video
Closed-loop communication audio recording
CUS
-
www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/module7-presenters-notes.pdf
January 01, 2008 -
• Task Assistance
• Feedback
• Advocacy and Assertion
• Two-Challenge Rule
• DESC Script
• CUS … • CUS: Use signal words as a framework for conflict resolution:
• I'm Concerned.
• I'm Uncomfortable … Huddle
Debrief
Cross-monitoring
STEP
Task assistance
Feedback
Advocacy and assertion
Two-challenge rule
CUS
-
www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/module7-presenters-notes.pdf
January 01, 2008 -
• Task Assistance
• Feedback
• Advocacy and Assertion
• Two-Challenge Rule
• DESC Script
• CUS … • CUS: Use signal words as a framework for conflict resolution:
• I'm Concerned.
• I'm Uncomfortable … Huddle
Debrief
Cross-monitoring
STEP
Task assistance
Feedback
Advocacy and assertion
Two-challenge rule
CUS
-
www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/sitetools/ts2-0ltc_learning_benchmarks.pdf
April 24, 2017 - mental model
Respect for input from all
Sharing the right information
Two-Challenge Rule
CUS … workload
Distractions
Conflict
Anger
Conflict resolution
DESC script
Collaboration
CUS
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/situ/simulation_ut-tachysystole.docx
May 01, 2017 - Team uses CUS (concerned, uncomfortable, safety) or the facility’s “stop the line” phrase, if needed. … Team uses CUS or the facility’s “stop the line” phrase, if needed.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/situ/simulation_vbac-abpain.docx
May 01, 2017 - .
· Team uses CUS (concerned, uncomfortable, safety) or the facility’s “stop the line” phrase, if needed … Team uses CUS (concerned, uncomfortable, safety) or the faiclity’s “stop the line” phrase, if needed.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/traintrainers/lepigtrainer.pdf
July 01, 2012 - SLIDE TIME:
3 minutes
TeamSTEPPS | Limited English Proficiency
Slide
LEPStop the Line: CUS
SAY … In TeamSTEPPS, when we need to “stop the line” to ensure
safety, we “CUS.” … Here’s an
example.
17
DO: Show “CUS” video clip.
DISCUSSION:
Was the use of CUS effective? … including in-person and /or phone interpreters
• Brief/psychological safety
• Advocacy and assertion
• CUS … Implementation
Assertion, Advocacy, and Conflict Resolution
Advocacy and Assertion
Stop the Line: CUS
-
www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/improving-fac-notes.html
May 01, 2017 - The solution is structured language using the CUS technique, which we will listen to some examples of … We are going to use “CUS” to indicate safety concerns, but other words are also used. … Slide 47: The CUS Technique
Say:
A feature of structured language is escalating speech that gradually … Teaching team members structured language like CUS and closed-loop communication can lead to improved … These include—
The checklist demonstration video
The closed-loop audio recording
The CUS technique
-
www.ahrq.gov/teamstepps/longtermcare/scenarios/index.html
October 01, 2012 - Potential Tools
Advocacy/assertion, Two-challenge rule, CUS, DESC script
Return to Contents
Mutual … Potential Tools
Advocacy/assertion, Two-challenge rule, CUS
Return to Contents
Mutual Support … Alerted by the use of CUS, the dietary aide approaches the chef to discuss ingredients. … Potential Tools
CUS, Two-challenge rule
Return to Contents
Communication
Scenario 25
Appropriate
-
www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/dxsafety-facilitators-guide.pdf
February 04, 2022 - In verbal communication, “CUS” and other signal phrases catch one’s attention. … /igmutualsupp.html#cus
AHRQ CUS Video https://www.ahrq.gov/teamstepps/instructor/videos/ts_CUS_
LandD … The Two Challenge Rule or CUS can be used to resolve information conflicts.
e. … In verbal communication, “CUS” and other signal phrases catch one’s attention. … /igmutualsupp.html#cus
AHRQ CUS Video https://www.ahrq.gov/teamstepps/instructor/videos/ts_CUS_
LandD