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  1. www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module6/6-ts-office-support-ig.pptx
    January 20, 2006 - 15 TeamSTEPPS | Office-Based Care Mutual Support Slide ‹#› CUS WORDS SAY: The CUS technique … CUS and several other signal phrases have a similar effect in verbal communication. … CUS stands for the following actions: First, state your concern. … Can you think of some mutual support behaviors (feedback, advocacy and assertion, Two-Challenge Rule, CUS
  2. www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module6/slmutualsupp.pptx
    February 03, 2006 - TEAMSTEPPS 05.2 Mod 6 2.0 Page ‹#› Mutual Support 16 Page ‹#› 17 Please Use CUS Words but only … Monitoring STEP I’M SAFE Mutual Support Task Assistance Feedback Assertive Statement Two-Challenge Rule CUS
  3. www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/ts-obc-webinar-052317.pptx
    January 01, 2017 - Tools Depends on clinical need on which tool to start with TeamSTEPPS 101: Huddle/Debriefing SBAR CUS … Awareness & Effective Communication STEPP #3: Difficult Conversations & DISC Assessment STEPP #4: SBAR, CUS
  4. www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module10/ts2-0ltc_module10_slides_msmt.pptx
    February 03, 2006 - Stevens calm while ensuring that the responding nurse has support when needed, the team decides to use CUS … area where the evening shift change briefing occurs, they agree that if they hear a staff person using CUS
  5. www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module6/ts2-0ltc_module6_slides_support.pptx
    February 03, 2006 - TEAMSTEPPS 05.2 Mod 6 LTC 2.0 Page ‹#› Mutual Support 16 Please Use CUS Words but only when appropriate … Monitoring STEP I’M SAFE Mutual Support Task Assistance Feedback Assertive Statement Two-Challenge Rule CUS
  6. www.ahrq.gov/teamstepps/longtermcare/downloads.html
    April 01, 2013 - file, 3.1 MB) DESC Script video (Zip file, 16.9 MB) Task Assistance video (Zip file, 4.5 MB) CUS
  7. www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/rrs/instructor_slides/rrsinstructmod.pdf
    January 01, 2008 - DO: Choose the video clip for SBAR, Team Huddle, STEP or CUS. … DO: Choose the video clip for SBAR, Team Huddle, STEP, or CUS. … •CUS words when nurse is concerned; Responder’s respect of CUS words. … • CUS words. How can the administration team help with this issue? … – CUS words. – Activating the RRS.
  8. www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/essentials/ts2-0ltc_essentials_slides.pptx
    February 03, 2006 - or chain of command TEAMSTEPPS 05.2 LTC Essentials Page ‹#› Essentials Assertive Statements: CUS … members Effectively advocates for resident safety using the Assertive Statement, Two-Challenge Rule, or CUS … Monitoring STEP I’M SAFE Mutual Support Task Assistance Feedback Assertive Statement Two-Challenge Rule CUS
  9. www.ahrq.gov/teamstepps/officebasedcare/module8/office_teach.html
    February 01, 2016 - Focus on conflict resolution and threat management and avoidance. 300-level tools include: CUS. … CUS. DESC script. Collaboration. … What skills is she using to teach the CUS tool to Nurse Larry?
  10. www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module8/8_ts_office_teach.pptx
    January 20, 2006 - their teams Focus on conflict resolution and threat management and avoidance 300-level tools include: CUS … affects the culture of an organization Task assistance Feedback Advocacy and Assertion Two-Challenge Rule CUS … What skills is she using to teach the CUS tool to Nurse Larry?
  11. www.ahrq.gov/teamstepps/instructor/videos/downloads.html
    August 01, 2012 - CUS (10 sec.)   Debrief (24 sec.)
  12. www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/sitetools/ts2-0ltc_team_performance_obtool.pdf
    April 24, 2017 - Effectively advocates for resident safety using the Assertive Statement, Two-Challenge Rule, or CUS
  13. www.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/ltc/mgdod3.html
    October 01, 2014 - change, in a resident's condition or an "outcome measure" like reported use rates for SBAR and for CUS … Try a change, e.g., provide a new I.D. badge with SBAR and CUS on the back, as well as a 1-hour, online … Learn from consequences, e.g., some used SBAR and CUS, but others did not. … Indefinite periodic measurement, e.g., of reported SBAR and CUS use rates, and review to ensure that … SBAR = Situation, Background, Assessment, Recommendation; CUS = Concerned, Uncomfortable, Safety.
  14. www.ahrq.gov/hai/cauti-tools/archived-webinars/integrating-teamwork-tools-cusp-efforts-transcript.html
    December 01, 2017 - CUS, C-U-S, is a nice tool. … Then, of course, the CUS and the two-challenge rules which help you advocate for your patients. … The CUS or two-challenge rule, there was a definite opportunity there for the nurse when she knew in … She should have questioned the need for that catheter and she could have used the CUS or the two-challenge
  15. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/integrating-teamwork-tools-into-cusp-efforts-transcript.docx
    April 07, 2015 - CUS, C-U-S, is a nice tool. … Then, of course, the CUS and the two-challenge rules which help you advocate for your patients. … The CUS or two-challenge rule, there was a definite opportunity there for the nurse when she knew in … She should have questioned the need for that catheter and she could have used the CUS or the two-challenge
  16. www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module7.pptx
    March 07, 2019 - Provide feedback to overcome a problem Advocacy and assertion Work through conflict Two-Challenge Rule CUS … Mutual support tools, such as the Two-Challenge Rule, CUS, and the DESC script might seem daunting at … Situation Monitoring STEP Mutual Support Task Assistance Feedback Assertive Statement Two-Challenge Rule CUS
  17. www.ahrq.gov/news/newsroom/case-studies/201610.html
    August 01, 2016 - useful in helping Carilion focus on safe and effective patient care have been: call out, check back, "CUS
  18. www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/essentials/ts2-0ltc_essentials_ig.pdf
    July 11, 2017 - safety issue. 28 TeamSTEPPS 2.0 for Long-Term Care | Essentials Course TWO-CHALLENGE RULE CUS … SAY: Using the CUS technique provides another tool for advocacy, assertion, and mutual support … In verbal communication, “CUS” and other signal phrases have a similar effect. … To use CUS: • First, state your concern. • Then, state why you are uncomfortable. … – Several TeamSTEPPS strategies and tools were used, including: – CUS used by Olivia, the physical
  19. www.ahrq.gov/hai/cusp/modules/implement/teamwork.html
    December 01, 2012 - CUS 1 Slide 29. Collaboration 1 Slide 30. SBAR 1 Slide 31. Call-Out 1 Slide 32. … CUS. Collaboration. Communication: SBAR. Call-Out. Check-Back. … CUS 1   I am C ONCERNED! I am U NCOMFORTABLE! This is a S AFETY ISSUE!
  20. www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module6.pptx
    March 07, 2019 - Please Use CUS Words but only when appropriate! … CUS and several other signal phrases have a similar effect in verbal communication. … CUS stands for the following actions: First, state you are concerned. … of some mutual support behavior — such as feedback, advocacy and assertion, the two-challenge rule, CUS … Situation Monitoring STEP Mutual Support Task Assistance Feedback Assertive Statement Two-Challenge Rule CUS

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