-
preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/rrs/rrsinstructmod.ppt
January 01, 2008 - DO:
Choose the video clip for SBAR, Team Huddle, STEP or CUS. … DO:
Choose the video clip for SBAR, Team Huddle, STEP, or CUS. … CUS words when nurse is concerned; Responder’s respect of CUS words. … CUS words.
How can the administration team help with this issue? … CUS words.
Activating the RRS.
-
preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/essentials/igessentials.pdf
March 11, 2014 - to resolve the safety issue.
28 TeamSTEPPS 2.0 | Essentials Course
TWO-CHALLENGE RULE
CUS … SAY:
Using the CUS technique provides another tool for conflict
resolution, advocacy, and … In verbal communication,
“CUS” and other signal phrases have a similar effect . … To use CUS:
• First, state your concern.
• Then, state why you are uncomfortable. … – Uses the Two-Challenge Rule, CUS, and DESC script
to resolve conflict
The Team Performance
-
preventiveservices.ahrq.gov/teamstepps/rrs/rrsspecscen.html
October 01, 2014 - CUS words.
How can the administration team help with this issue? … CUS words.
Activating the RRS.
-
preventiveservices.ahrq.gov/teamstepps-program/resources/modules/index.html
February 01, 2024 - Assistance
Formative Feedback
Advocacy and Assertion
Conflict in Teams
Two-Challenge Rule
CUS
-
preventiveservices.ahrq.gov/teamstepps/lep/traintrainers/lepigtrainer.html
October 01, 2020 - Return to Contents
Stop the Line: CUS
CUS Words (Flash® video, 47 sec.; 6.3 MB)
Slide Time … In TeamSTEPPS, when we need to "stop the line" to ensure safety, we "CUS." … Do: Show "CUS" video clip. … Discussion:
Was the use of CUS effective? Why? … CUS.
Check-back.
Teach-back.
-
preventiveservices.ahrq.gov/teamstepps/lep/videos/downloads.html
August 01, 2012 - Compressed video , 162 MB
CUS Words
47 sec.
Compressed video , 27 MB
Briefing
36 sec.
-
preventiveservices.ahrq.gov/teamstepps/instructor/videos/index.html
August 01, 2022 - CUS (Video, 10 sec.)
Debrief (Video, 24 sec.)
-
preventiveservices.ahrq.gov/health-literacy/professional-training/index.html
January 01, 2024 - Limited English Proficiency Safety: CUS Words
Using plain language to describe specific procedures
-
preventiveservices.ahrq.gov/teamstepps-program/curriculum/mutual/tools/desc.html
July 01, 2023 - Advocacy and Assertion
Concept: Conflict in Teams
Tool: Two-Challenge Rule
Tool: CUS
-
preventiveservices.ahrq.gov/teamstepps/instructor/scenarios/contents.html
March 01, 2014 - Resolution
1
19,21
29,35
38
47
51,52
57
74,84
85,86, 90,95, 96,99, 110, 116
129
CUS
-
preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/nursing/nursing.pptx
July 07, 2012 - Shadowing Another Professional Tool
www.ahrq.gov/cusptoolkit
26
TeamSTEPPS® Tools
Collaboration
CUS
-
preventiveservices.ahrq.gov/teamstepps-program/curriculum/mutual/tools/index.html
June 01, 2023 - Advocacy and Assertion
Concept: Conflict in Teams
Tool: Two-Challenge Rule
Tool: CUS
-
preventiveservices.ahrq.gov/sdoh/clas/index.html
July 01, 2023 - Limited English Proficiency Safety: CUS Words
Using plain language to describe specific procedures
-
preventiveservices.ahrq.gov/teamstepps-program/curriculum/mutual/tools/task.html
May 01, 2023 - Advocacy and Assertion
Concept: Conflict in Teams
Tool: Two-Challenge Rule
Tool: CUS
-
preventiveservices.ahrq.gov/teamstepps-program/curriculum/mutual/tools/feedback.html
June 01, 2023 - Advocacy and Assertion
Concept: Conflict in Teams
Tool: Two-Challenge Rule
Tool: CUS
-
preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/medication/tool_safe-mgso4.docx
May 30, 2013 - Use CUS language: “I am concerned. I am uncomfortable. This is a safety issue.” … communication techniques to—
· request urgent additional help
· assert and advocate for safe practices (CUS
-
preventiveservices.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-learning-benchmarks.pdf
May 31, 2023 - model
• Respect for the input from all
• Sharing the right information
4 E • Two-Challenge rule
• CUS
-
preventiveservices.ahrq.gov/hai/cusp/modules/nursing/sl-nursing.html
December 01, 2012 - CUS.
DESC Script.
Feedback.
Return to Contents
Slide 28.
-
preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_5-mutual-support.pptx
July 01, 2023 - Power Words
aka, “CUS” Words
I am Concerned
I am Uncomfortable
This is a Safety Issue
7
Hospital … If you are familiar with AHRQ’s TeamSTEPPS materials, you may know these as CUS words.
-
preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_5-mutual-support-speaker-notes.pdf
July 01, 2023 - process to resolve the safety issue.
7
6
Hospital AIM
Team
Leads
SPPC‐II
Power Words
aka, “CUS … If you are
familiar with AHRQ’s TeamSTEPPS materials, you may know these as CUS words.