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pbrn.ahrq.gov/teamstepps/lep/traintrainers/lepigtrainer.html
October 01, 2020 - Return to Contents
Stop the Line: CUS
CUS Words (Flash® video, 47 sec.; 6.3 MB)
Slide Time … In TeamSTEPPS, when we need to "stop the line" to ensure safety, we "CUS." … Do: Show "CUS" video clip. … Discussion:
Was the use of CUS effective? Why? … CUS.
Check-back.
Teach-back.
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pbrn.ahrq.gov/teamstepps/instructor/fundamentals/module1/m1worksheet.html
March 01, 2014 - __| Providing task assistance
|__| Providing and receiving feedback
|__| Two-Challenge Rule
|__| CUS
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pbrn.ahrq.gov/teamstepps/instructor/scenarios/contents.html
March 01, 2014 - Resolution
1
19,21
29,35
38
47
51,52
57
74,84
85,86, 90,95, 96,99, 110, 116
129
CUS
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/communication-material-guide.docx
May 01, 2017 - Materials: Slides 42-47, Example of Speaking Up audio, CUS technique
Audience: All employees in operating
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pbrn.ahrq.gov/teamstepps/events/webinars/dec-2016.html
July 01, 2018 - Call-Out
Check-Back
Handoff
Mutual Support
Task Assistance
Feedback
Two-Challenge Rule
CUS … Use CUS.
Use the two-challenge rule.
Check back and close the loop.
DON'T
Overreact.
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pbrn.ahrq.gov/teamstepps-program/curriculum/mutual/tools/index.html
June 01, 2023 - Advocacy and Assertion
Concept: Conflict in Teams
Tool: Two-Challenge Rule
Tool: CUS
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pbrn.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule10.pptx
January 01, 2004 - The team decides to use the CUS and Two-Challenge Rule tools as strategies to address this issue. … Once the training is complete, they decide to launch the implementation of CUS and the Two-Challenge … The team decides to use the CUS and two-challenge rule tools as strategies to address this issue. … Once the training is complete, they decide to launch the implementation of CUS and the two-challenge … you include the Team Performance Observation Tool as one measure to assess whether instruction about CUS
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pbrn.ahrq.gov/sdoh/clas/index.html
July 01, 2023 - Limited English Proficiency Safety: CUS Words
Using plain language to describe specific procedures
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pbrn.ahrq.gov/teamstepps-program/curriculum/mutual/tools/task.html
May 01, 2023 - Advocacy and Assertion
Concept: Conflict in Teams
Tool: Two-Challenge Rule
Tool: CUS
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pbrn.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-module-4-slides.pptx
February 28, 2022 - Use supervisor or chain of command.
15
15
Please Use CUS Words
but only when appropriate!
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/improving/improving.pptx
May 01, 2017 - surgical environment
The barriers to speaking up
The solution – the use of structured language
The CUS … Language
Communication and Teamwork | ‹#›
AHRQ Safety Program for Ambulatory Surgery
46
The CUS … for Ambulatory Surgery
53
Checklist demonstration video
Closed-loop communication audio recording
CUS
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pbrn.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/improving-fac-notes.html
May 01, 2017 - The solution is structured language using the CUS technique, which we will listen to some examples of … We are going to use “CUS” to indicate safety concerns, but other words are also used. … Slide 47: The CUS Technique
Say:
A feature of structured language is escalating speech that gradually … Teaching team members structured language like CUS and closed-loop communication can lead to improved … These include—
The checklist demonstration video
The closed-loop audio recording
The CUS technique
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pbrn.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2013-materials/teamstepps-monthly-webinar-oct2013.pptx
January 01, 2013 - 05.2
Mod 1 05.2 Page ‹#›
TeamSTEPPS
Limited English
Proficiency &
TeamSTEPPS
34
Stop the Line: CUS … Process for including in-person and phone interpreters
Brief/psychological safety
Advocacy and assertion
CUS
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/improving/improving-facnotes.docx
May 01, 2017 - The solution is structured language using the CUS technique, which we will listen to some examples of … We are going to use “CUS” to indicate safety concerns, but other words are also used. … Teaching team members structured language like CUS and closed-loop communication can lead to improved … These include—
· The checklist demonstration video
· The closed-loop audio recording
· The CUS technique
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pbrn.ahrq.gov/teamstepps/webinars/previous-webinars-2015.html
September 01, 2017 - April Webinar: TeamSTEPPS for Code Blue Teams: Piloting SBAR and CUS for Interprofessional Team Education
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/medication/tool_safe-oxytocin.docx
May 01, 2017 - defined criteria through a planned process
· Use of TeamSTEPPS techniques of—
· advocacy and assertion
· CUS … Use CUS language: “I am concerned. I am uncomfortable. … communication techniques to—
· request urgent additional help
· assert and advocate for safe practices (CUS
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/rrs/rrsslides.ppt
January 01, 2008 - Tools/Strategies: Communication
Check-back
Call Out
Tools/Strategies: Mutual Support
Task Assistance
CUS … TEAMSTEPPS 05.2
Mod 1 05.2 Page *
Page *
RRS
Response, Assessment & Stabilization
CUS Words
TEAMSTEPPS
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pbrn.ahrq.gov/teamstepps/lep/evalguide/lepevalguide.html
December 01, 2012 - What does the acronym "CUS" stand for in the TeamSTEPPS patient safety system? … Use of CUS words by OB-GYN staff and interpreters in the past month
Figure 2.
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/evalguide/lepevalguide.pdf
September 01, 2012 - What does the acronym “CUS” stand for in the TeamSTEPPS patient safety system?
a. … Use of CUS words by OB-GYN staff and interpreters in the past month
Figure 2.
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pbrn.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2015-materials/teamstepps-monthly-webinar-dec2015.pptx
January 01, 2015 - Awareness Visual Workflows & Andon
Advocacy and Assertion Customer Voice (Value)
Two-Challenge Rule / CUS