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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/traintrainers/lepigtrainer.pdf
July 01, 2012 - SLIDE TIME:
3 minutes
TeamSTEPPS | Limited English Proficiency
Slide
LEPStop the Line: CUS
SAY … In TeamSTEPPS, when we need to “stop the line” to ensure
safety, we “CUS.” … Here’s an
example.
17
DO: Show “CUS” video clip.
DISCUSSION:
Was the use of CUS effective? … including in-person and /or phone interpreters
• Brief/psychological safety
• Advocacy and assertion
• CUS … Implementation
Assertion, Advocacy, and Conflict Resolution
Advocacy and Assertion
Stop the Line: CUS
-
monahrq.ahrq.gov/news/newsroom/case-studies/201530.html
November 01, 2015 - Another technique, "CUS" (I am concerned! I am uncomfortable! This is a safety issue!)
-
monahrq.ahrq.gov/teamstepps/instructor/fundamentals/module7/slsummary.html
July 01, 2018 - I'M SAFE
Mutual Support
Task Assistance
Feedback
Assertive Statement
Two-Challenge Rule
CUS
-
monahrq.ahrq.gov/teamstepps/lep/handouts/leputcomesasst.html
December 01, 2012 - the hospital's policy to call an interpreter to avoid misunderstandings
What does the acronym "CUS
-
monahrq.ahrq.gov/teamstepps/instructor/scenarios/contents.html
March 01, 2014 - Resolution
1
19,21
29,35
38
47
51,52
57
74,84
85,86, 90,95, 96,99, 110, 116
129
CUS
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monahrq.ahrq.gov/teamstepps/instructor/fundamentals/module1/m1worksheet.html
March 01, 2014 - __| Providing task assistance
|__| Providing and receiving feedback
|__| Two-Challenge Rule
|__| CUS
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monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2013-materials/teamstepps-monthly-webinar-oct2013.pptx
January 01, 2013 - 05.2
Mod 1 05.2 Page ‹#›
TeamSTEPPS
Limited English
Proficiency &
TeamSTEPPS
34
Stop the Line: CUS … Process for including in-person and phone interpreters
Brief/psychological safety
Advocacy and assertion
CUS
-
monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/traintrainers/lepigtrainer.pptx
July 01, 2012 - ›
TeamSTEPPS 06.1 | Limited English Proficiency
Limited English Proficiency
16
Stop the Line: CUS … In TeamSTEPPS, when we need to “stop the line” to ensure safety, we “CUS.” … Here’s an example.
17
DO: Show “CUS” video clip. … DISCUSSION:
Was the use of CUS effective? Why? … for including in-person and /or phone interpreters
Brief/psychological safety
Advocacy and assertion
CUS
-
monahrq.ahrq.gov/teamstepps-program/curriculum/mutual/tools/index.html
June 01, 2023 - Advocacy and Assertion
Concept: Conflict in Teams
Tool: Two-Challenge Rule
Tool: CUS
-
monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/ts-obc-webinar-050317.pptx
January 01, 2017 - We trained our managers on the TeamSTEPPS fundamental tools: Situational Awareness, SBAR, CUS, and DESC
-
monahrq.ahrq.gov/sdoh/clas/index.html
July 01, 2023 - Limited English Proficiency Safety: CUS Words
Using plain language to describe specific procedures
-
monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/medication/tool_safe-oxytocin.docx
May 01, 2017 - defined criteria through a planned process
· Use of TeamSTEPPS techniques of—
· advocacy and assertion
· CUS … Use CUS language: “I am concerned. I am uncomfortable. … communication techniques to—
· request urgent additional help
· assert and advocate for safe practices (CUS
-
monahrq.ahrq.gov/teamstepps-program/curriculum/mutual/tools/task.html
May 01, 2023 - Advocacy and Assertion
Concept: Conflict in Teams
Tool: Two-Challenge Rule
Tool: CUS
-
monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/rrs/rrs_slides/rrsslides.pdf
January 01, 2008 - TEAMSTEPPS 05.2Mod 1 05.2 Page 37Page 37
RRS
Response, Assessment & Stabilization
CUS Words
TEAMSTEPPS … Stabilization
Response, Assessment & Stabilization �Huddle
Response, Assessment & Stabilization �CUS
-
monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/evalguide/lepevalguide.pdf
September 01, 2012 - What does the acronym “CUS” stand for in the TeamSTEPPS patient safety system?
a. … Use of CUS words by OB-GYN staff and interpreters in the past month
Figure 2.
-
monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2015-materials/teamstepps-monthly-webinar-dec2015.pptx
January 01, 2015 - Awareness Visual Workflows & Andon
Advocacy and Assertion Customer Voice (Value)
Two-Challenge Rule / CUS
-
monahrq.ahrq.gov/teamstepps/lep/evalguide/lepevalguide.html
December 01, 2012 - What does the acronym "CUS" stand for in the TeamSTEPPS patient safety system? … Use of CUS words by OB-GYN staff and interpreters in the past month
Figure 2.
-
monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2018-materials/ts-obc-webinar-metrohealth.pptx
January 01, 2018 - “I can’t wait to CUS.”
“Excellent reinforcement of team principles.”
-
monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2014-materials/teamstepps-monthly-webinar-dec2014.pptx
January 01, 2014 - Patients
Slide ‹#›
Focus Group Approach
Presented information on SBAR, Check-Back, Two-Challenge Rule, CUS
-
monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2013-materials/teamstepps-monthly-webinar-march2013.pptx
January 01, 2013 - The three “most accessible” are:
SBAR
CUS
Patient Safety Call Out
Permission Invitation+ Tools
=