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monahrq.ahrq.gov/teamstepps-program/curriculum/mutual/tools/rule.html
May 01, 2023 - Advocacy and Assertion
Concept: Conflict in Teams
Tool: Two-Challenge Rule
Tool: CUS … Both the Two-Challenge Rule and CUS (the following tool) are two-way interactions.
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monahrq.ahrq.gov/topics/community-health-workers-and-promotores-de-salud.html
TeamSTEPPS Video - Applying CUS and Teach Back (en inglés).
New! … TeamSTEPPS Video - Using CUS and SBAR in a Rural Community Clinic (en inglés).
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monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2018-materials/ts-obc-webinar-uw.pptx
January 01, 2018 - Discuss quick win tools such as Closed-Loop Communication, SBAR, CUS, Briefs, Huddles, and Debriefs. … Situation Monitoring
Shared Mental Model – one piece of information can change an outcome
Mutual Support
CUS … reinforces the following tools:
Closed loop communication
Brief, huddles, debrief
May have to use:
CUS … Leadership – identifying a situational leader
Situational Awareness
Specific Tools
Briefs, Huddles, Debriefs
CUS
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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/traintrainers/lepigstafftrain.pptx
November 19, 2008 - ›
TeamSTEPPS 06.1 | Limited English Proficiency
Limited English Proficiency
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Stop the Line: CUS … In TeamSTEPPS, when we need to “stop the line” to ensure safety, we “CUS.” … Here’s an example.
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DO: Show “CUS” video clip. … DISCUSSION:
Was the use of CUS effective? Why? … for including in-person and /or phone interpreters
Brief/psychological safety
Advocacy and assertion
CUS
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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/leputcomesasst.pdf
July 25, 2012 - What does the acronym “CUS” stand for in the TeamSTEPPS patient safety system?
a.
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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/traintrainers/lepigstafftrain.pdf
November 19, 2008 - SLIDE TIME:
3 minutes
TeamSTEPPS | Limited English Proficiency
Slide
LEP
Stop the Line: CUS … In TeamSTEPPS, when we need to “stop the line” to ensure
safety, we “CUS.” … Here‟s an
example.
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DO: Show “CUS” video clip. … DISCUSSION:
Was the use of CUS effective? Why? … in-person and /or phone interpreters
• Brief/psychological safety
• Advocacy and assertion
• CUS
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monahrq.ahrq.gov/teamstepps/rrs/rrsspecscen.html
October 01, 2014 - CUS words.
How can the administration team help with this issue? … CUS words.
Activating the RRS.
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monahrq.ahrq.gov/teamstepps-program/resources/modules/index.html
February 01, 2024 - Assistance
Formative Feedback
Advocacy and Assertion
Conflict in Teams
Two-Challenge Rule
CUS
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monahrq.ahrq.gov/teamstepps/lep/videos/index.html
July 01, 2018 - CUS Words (46 sec.)
Briefing (36 sec.)
Psychological Safety (40 sec.)
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monahrq.ahrq.gov/teamstepps/lep/traintrainers/lepigtrainer.html
October 01, 2020 - Return to Contents
Stop the Line: CUS
CUS Words (Flash® video, 47 sec.; 6.3 MB)
Slide Time … In TeamSTEPPS, when we need to "stop the line" to ensure safety, we "CUS." … Do: Show "CUS" video clip. … Discussion:
Was the use of CUS effective? Why? … CUS.
Check-back.
Teach-back.
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monahrq.ahrq.gov/teamstepps/rrs/rrs_slides/rrsslides.html
July 01, 2018 - Stabilization
Response, Assessment & Stabilization Huddle
Response, Assessment & Stabilization CUS … Communication
Check-back
Call Out
Tools/Strategies:
Mutual Support
Task Assistance
CUS … Return to Top
Response, Assessment & Stabilization CUS Words
(Image: 3-part illustration of CUS
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monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule10.pptx
January 01, 2004 - The team decides to use the CUS and Two-Challenge Rule tools as strategies to address this issue. … Once the training is complete, they decide to launch the implementation of CUS and the Two-Challenge … The team decides to use the CUS and two-challenge rule tools as strategies to address this issue. … Once the training is complete, they decide to launch the implementation of CUS and the two-challenge … you include the Team Performance Observation Tool as one measure to assess whether instruction about CUS
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monahrq.ahrq.gov/teamstepps/instructor/videos/index.html
August 01, 2022 - CUS (Video, 10 sec.)
Debrief (Video, 24 sec.)
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monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2016-materials/teamstepps-monthly-webinar-december2016.pdf
January 01, 2016 - Leaders
• Team Events
• Brief, Huddle, &
Debrief
• Task Assistance
• Feedback
• Two-Challenge Rule
• CUS … calm
Isolate the situation
Enforce limits
Listen
Be aware of non-verbal
Be consistent
Use CUS
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monahrq.ahrq.gov/teamstepps/longtermcare/downloads.html
April 01, 2013 - file, 3.1 MB)
DESC Script video (Zip file, 16.9 MB)
Task Assistance video (Zip file, 4.5 MB)
CUS
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monahrq.ahrq.gov/teamstepps/instructor/reference/tmpot.html
March 01, 2014 - Effectively advocates for patient safety using the Assertive Statement, Two-Challenge Rule, or CUS
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monahrq.ahrq.gov/teamstepps/events/webinars/dec-2016.html
July 01, 2018 - Call-Out
Check-Back
Handoff
Mutual Support
Task Assistance
Feedback
Two-Challenge Rule
CUS … Use CUS.
Use the two-challenge rule.
Check back and close the loop.
DON'T
Overreact.
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monahrq.ahrq.gov/health-literacy/professional-training/index.html
January 01, 2024 - Limited English Proficiency Safety: CUS Words
Using plain language to describe specific procedures
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monahrq.ahrq.gov/teamstepps-program/curriculum/mutual/tools/desc.html
July 01, 2023 - Advocacy and Assertion
Concept: Conflict in Teams
Tool: Two-Challenge Rule
Tool: CUS
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monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-module-4-slides.pptx
February 28, 2022 - Use supervisor or chain of command.
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Please Use CUS Words
but only when appropriate!