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ce.effectivehealthcare.ahrq.gov/teamstepps-program/curriculum/mutual/teach/two-day.html
February 01, 2024 - For Slide 16, “Please Use CUS Words ,” introduce CUS as a third assertion and advocacy tool and ask the … CUS is widely used, so many people in the training may already know it. … If they do, have two or three provide an example of how they’ve seen CUS used. … Use these examples to reinforce the three steps in CUS. … Have trainees describe how assertive statements, the Two-Challenge Rule, and CUS could be used in this
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-071217.pptx
January 01, 2017 - regroup to reestablish awareness and planning
Hand-Off Transfer of information during transitions
CUS … SBAR
CUS
TEAMSTEPPS 05.2
Slide ‹#›
TeamSTEPPS Concepts
Call-Out--To Request or Provide Information … regroup to reestablish awareness and planning
Hand-Off--Transfer of information during transitions
CUS … Two-Challenge Rule
CUS
Interpersonal Conflict
(Hostile and harassing behavior)
DESC Script … other alternatives
C—Consequences should be stated
TEAMSTEPPS 05.2
Slide ‹#›
36
Please Use CUS
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ce.effectivehealthcare.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/education-bundles/urine-culturing/antibiotic-stewardship/part-1-slides.html
February 01, 2019 - that antibiotic resistance is a growing problem and that antibiotics can have harsh side effects
CUS … Please use CUS words, but only when appropriate!
Image: CUS Tool Explination -
CUS tool. … Example of the SBAR and CUS Tools. In: Taylor SL, Saliba D. … Example of the SBAR and CUS Tools. In: Taylor SL, Saliba D. … Example of the SBAR and CUS Tools. In: Taylor SL, Saliba D.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2015-materials/teamstepps-monthly-webinar-april2015.pptx
January 01, 2015 - TeamSTEPPS for Code Blue Teams: Piloting SBAR & CUS for Interprofessional Team Education
TeamSTEPPS … for Code Blue Teams: Piloting SBAR & CUS for Interprofessional Team Education
April 8, 2015
TEAMSTEPPS … Mod 1 05.2 Page ‹#›
TeamSTEPPS®
TeamSTEPPS for Code Blue Teams
Slide ‹#›
Assertive Statement, CUS … Mod 1 05.2 Page ‹#›
TeamSTEPPS®
TeamSTEPPS for Code Blue Teams
Slide ‹#›
Assertive Statement, CUS … Failure to “speak up” when mistakes or delays in care were noticed by a team member
CUS
Concern
Uncomfortable
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/problem-solving/problem-solving-facnotes.docx
May 01, 2017 - AHRQ Web site related to how to use the one tool in particular that can help flag safety concerns, CUS … In verbal communication, CUS can be a signal phrase to all team members that an issue is serious and … To use CUS, first, state your concern, then state why you are uncomfortable. … , as well as a template policy that you can adapt to your facility to help hardwire the use of the CUS … Third, incorporate use of the CUS communication protocol into routine use at your facility.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/problem-solving/problem-solving.pptx
May 01, 2017 - issues arise at the front line that require immediate action by staff
Facilitate escalation by using CUS … I am Concerned
I am Uncomfortable
This is a Safety issue
Example of the CUS-style escalation process … analysis that your center applies to investigate and document harm events
Incorporate routine use of CUS
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ce.effectivehealthcare.ahrq.gov/teamstepps/instructor/fundamentals/module6/igmutualsupp.html
March 01, 2019 - CUS. … Return to Contents
CUS
Say:
Using the CUS technique provides another tool for advocacy, … In verbal communication, "CUS" and other signal phrases have a similar effect. … To use CUS:
First, state your c oncern.
Then state why you are u ncomfortable. … We are now going to watch a video clip of the CUS technique in action.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module4/facnotes-spanish.docx
January 01, 2002 - sí:
· Informe preliminar
· Reunión de actualización
· Reporte de lo ocurrido (dar parte)
· SBAR
· CUS … DIAPOSITIVA 19
DIGA:
“CUS” es un tipo de lenguaje estructurado. … CUS es un método que puede usarse para garantizar que los demás escuchen el mensaje. … Veamos este breve video que muestra cómo usar CUS. … /docProps/thumbnail.jpeg
CUS
CUS
Como se ve en TeamSTEPPS
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module8.pptx
March 07, 2019 - Asking questions could get to the reason CUS is not being used. … What skills is she using to coach the CUS tool to Nurse Larry? … What skills is she using to coach the CUS tool to Nurse Larry? … What skills is she using to coach the CUS tool to Nurse Larry? … She huddles with Larry, then coaches the CUS tool using a coaching in the moment.
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ce.effectivehealthcare.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/problem-solving-fac-notes.html
June 01, 2017 - AHRQ Web site related to how to use the one tool in particular that can help flag safety concerns, CUS … In verbal communication, CUS can be a signal phrase to all team members that an issue is serious and … To use CUS, first, state your concern, then state why you are uncomfortable. … , as well as a template policy that you can adapt to your facility to help hardwire the use of the CUS … Third, incorporate use of the CUS communication protocol into routine use at your facility.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2015-materials/teamstepps-monthly-webinar-oct2015.pptx
January 01, 2015 - APPLICATION
2
2 Communication
Mutual Support I Pass the Baton
SBAR
Task Assistance
Feedback
Advocacy
CUS … MODULES TOOLS APPLICATION
3
3 Situation Monitoring
Leading Teams STEP
Two Challenge Rule
CUS … Together
Brief review of modules to renew sense of urgency
Barriers SBAR
Two Challenge Rule
CUS … TOOLS APPLICATION
200 Communication
Situation Monitoring
Mutual Support
Leadership
SBAR
CUS … Brief
Huddle
Debrief S-B-A (Situation-Background-Assessment) Exercises; Phone Call to Physician/NP
CUS
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/teamstepps-pocket-guide.pdf
May 01, 2023 - ..................................24
Two-Challenge Rule ........................................25
CUS … Mutual Support Page 26
CUS
Assertive statements:
Mutual Support Page 27
DESC
A constructive approach … members
Effectively advocates for patient safety using the Assertive Statement,
Two-Challenge Rule, or CUS … STAR
Mutual Support
Task Assistance
Formative Feedback
Advocacy and Assertion
Two-Challenge Rule
CUS … STAR
Mutual Support
Task Assistance
Formative Feedback
Advocacy and Assertion
Two-Challenge Rule
CUS
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module4/facilitator-notes.docx
March 01, 2017 - SLIDE 19
SAY:
“CUS” is one type of structured language. … CUS is one method that can be used to be sure your message is heard. … CUS stands for the three words:
· Concerned: I am Concerned!
· Uncomfortable: I am Uncomfortable! … CUS can be used as one way to “Stop the line” when something unsafe is about to happen to a resident. … Let’s watch this short video depicting how to use CUS.
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ce.effectivehealthcare.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module4/mod4-facguide.html
March 01, 2017 - Slide 20: CUS
Say:
"CUS" is one type of structured language. … CUS is one method that can be used to be sure your message is heard. … CUS stands for the three words:
Concerned: I am Concerned!
Uncomfortable: I am Uncomfortable! … Let's watch this short video depicting how to use CUS. … PLAY VIDEO: CUS Video
Ask:
What did you learn from watching staff use CUS?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module7/7_ts_office_summary.pptx
January 20, 2006 - Office-Based Care
6
Mutual Support Tools
Task Assistance
Feedback
Advocacy and Assertion
Two-Challenge Rule
CUS … STRATEGIES
Brief
Huddle
Debrief
STEP
Cross-Monitoring
Feedback
Advocacy and Assertion
Two-Challenge
Rule
CUS
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ce.effectivehealthcare.ahrq.gov/teamstepps/instructor/fundamentals/module6/slmutualsupp.html
July 01, 2018 - Slide 17: Please Use CUS Words but only when appropriate! … Return to Contents
Slide 17: Please Use CUS Words but only when appropriate! … CUS (10 sec.) … SAFE
Mutual Support:
Task Assistance
Feedback
Assertive Statement
Two-Challenge Rule
CUS
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module4/module-4-slides.pptx
March 01, 2017 - Brief
Huddle
Debrief
STEP
Cross-Monitoring
Feedback
Advocacy and Assertion
Two-Challenge Rule
CUS … Teamwork and Communication | ‹#›
7
TeamSTEPPS Communication Concepts3
Brief
Huddle
Debrief
SBAR
CUS … Long-Term Care: HAIs/CAUTI Long-Term Care Safety Modules
Teamwork and Communication | ‹#›
19
CUS … Long-Term Care®
AHRQ Safety Program for Long-Term Care: HAIs/CAUTI Long-Term Care Safety Modules
CUS … Teamwork and Communication | ‹#›
TeamSTEPPS CUS Video
http://www.ahrq.gov/professionals/education/curriculum-tools
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module6/igmutualsupp.pdf
February 19, 2014 - Task Assistance
• Feedback
• Advocacy and Assertion:
Assertive Statement, Two-
Challenge Rule, CUS … CUS. … In verbal communication, “CUS” and
other signal phrases have a similar effect. … To use CUS:
• First, state your concern.
• Then state why you are uncomfortable. … We are now going to watch a video clip of the CUS technique in
action.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule6.pptx
February 09, 2006 - Words (Slide 17)
“CUS” signal phrases catch the listener’s attention
To use CUS:
Module 6: Mutual … In verbal communication, CUS and other signal phrases have a similar effect. … To use CUS, first state your concern, then state why you're uncomfortable. … 30
CUS Example Video
Let’s view a video example of using CUS words
After you view the video, please … Did you think about using the assertive statement, the two-challenge rule, or CUS?
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ce.effectivehealthcare.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/problem-solving-slides.html
June 01, 2017 - Facilitate escalation by using CUS
– I am Concerned
– I am Uncomfortable
– This is a Safety … issue
Example of the CUS-style escalation process is in the component kit for this module. … Incorporate routine use of CUS into frontline work; ensure broad staff understanding and comfort with