-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/reference/learnbench.pdf
February 28, 2014 - model
• Respect for input from all
• Sharing the right information
4 E • Two-Challenge rule
• CUS
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-091317.pptx
January 01, 2017 - Check-Back
SBAR
Brief
Huddle
Debrief
Handoff
Cross-Monitoring
STEP
Task Assistance
Shared Mental Model CUS … sessions
Conducted 12 sessions
Incorporated Leading Change into training
Initial tools:
Briefs
Huddles
CUS
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module7/igsummary.pdf
February 21, 2014 - learned the situation monitoring mnemonic STEP and mutual
support tools, such as the Two-Challenge Rule, CUS
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/tool_cord-prolapse.docx
May 01, 2017 - .
· Use CUS language: “I am concerned. I am uncomfortable.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol2/Layde.pdf
January 01, 2003 - Rates of adverse events or medical injury in selected studies
Study* HMPS QAHCS CUS WMIPP
Location … 19.0% 38.1%
* HMPS = Harvard Medical Practice Study; QAHCS = Quality in Australian Healthcare Study;
CUS
-
ce.effectivehealthcare.ahrq.gov/research/findings/final-reports/stpra/stpra3.html
April 01, 2018 - pulmonary disease is out of control preoperatively), the nurse might consider the Two-Challenge Rule or the CUS
-
ce.effectivehealthcare.ahrq.gov/teamstepps/instructor/fundamentals/module7/igsummary.html
March 01, 2014 - learned the situation monitoring mnemonic STEP and mutual support tools, such as the Two-Challenge Rule, CUS
-
ce.effectivehealthcare.ahrq.gov/teamstepps/instructor/reference/learnbench.html
March 01, 2014 - Respect for the input from all
Sharing the right information
4
E
Two-Challenge rule
CUS
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/safe-electronic/tool_safe-e-fetal-monitoring.docx
May 01, 2017 - .
· Use CUS language: “I am concerned. I am uncomfortable.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_5-mutual-support-speaker-notes.pdf
July 01, 2023 - process to resolve the safety issue.
7
6
Hospital AIM
Team
Leads
SPPC‐II
Power Words
aka, “CUS … If you are
familiar with AHRQ’s TeamSTEPPS materials, you may know these as CUS words.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_5-mutual-support.pptx
July 01, 2023 - Power Words
aka, “CUS” Words
I am Concerned
I am Uncomfortable
This is a Safety Issue
7
Hospital … If you are familiar with AHRQ’s TeamSTEPPS materials, you may know these as CUS words.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/tool_shoulder-dystocia.docx
May 01, 2017 - .
· Use CUS language: “I am concerned. I am uncomfortable.
-
ce.effectivehealthcare.ahrq.gov/teamstepps/longtermcare/index.html
May 01, 2019 - CUS (Subacute) [27 seconds].
-
ce.effectivehealthcare.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/labor-delivery-unit/tool-cord-prolapse.html
July 01, 2023 - Use CUS language: "I am c oncerned. I am u ncomfortable. This is a s afety issue."
-
ce.effectivehealthcare.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/safe-electronic-tool.html
July 01, 2023 - Use CUS language: "I am concerned. I am uncomfortable. This is a safety issue."
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/rapid-response/tool_rapidresponse-systems.docx
May 01, 2017 - · Assert a corrective action in a firm and respectful manner
· Use CUS language: “I am concerned.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/tool_obhemorrhage.docx
May 01, 2017 - .
· Use CUS language: “I am concerned. I am uncomfortable.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_5-mutual-support-speaker-notes.pdf
July 01, 2023 - requires immediate
cessation of the process to resolve the safety issue.
6
7
Power Words
aka, ”CUS … If
you are familiar with AHRQ’s TeamSTEPPS materials, you may know these as CUS
words.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_5-mutual-support.pptx
July 01, 2023 - Power Words
aka, ”CUS” Words
I am Concerned
I am Uncomfortable
This is a Safety Issue
7
Hospital … If you are familiar with AHRQ’s TeamSTEPPS materials, you may know these as CUS words.
-
ce.effectivehealthcare.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/labor-delivery-unit/tool-shoulder-dystocia.html
July 01, 2023 - Use CUS language: "I am c oncerned. I am u ncomfortable. This is a s afety issue."