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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module1/ts2-0ltc_module1_impworksheet.pdf
April 24, 2017 - that apply)
Providing task assistance
Providing and receiving feedback
Two-Challenge Rule
CUS
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module7/ts2-0ltc_module7_ig_summary.pdf
May 10, 2017 - the situation monitoring mnemonic STEP and mutual
support tools, such as the Two-Challenge Rule, CUS … Larkin was breathing heavily
– CUS by Olivia, the physical therapy aide, to Sandy, the
physical … – Several TeamSTEPPS strategies and tools were used,
including:
– CUS used by Olivia, the physical
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ce.effectivehealthcare.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/improving-slides.html
October 01, 2020 - The CUS technique.
Examples of speaking up. … Slide 47: The CUS Technique
Images: "CUS" stands for I am concerned, I am uncomfortable, This is … CUS technique 13
Examples of checklists
Ambulatory Surgery Center Checklist 11
Endoscopy Checklist
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ce.effectivehealthcare.ahrq.gov/teamstepps/lep/videos/cuswords/index.html
July 01, 2018 - LEP Safety
Agency for Healthcare Research and Quality (AHRQ) Web video files
LEP Safety: CUS
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ce.effectivehealthcare.ahrq.gov/teamstepps/rrs/rrsspecscen.html
October 01, 2014 - CUS words.
How can the administration team help with this issue? … CUS words.
Activating the RRS.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/communication-material-guide.docx
May 01, 2017 - Materials: Slides 42-47, Example of Speaking Up audio, CUS technique
Audience: All employees in operating
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ce.effectivehealthcare.ahrq.gov/teamstepps-program/resources/modules/index.html
February 01, 2024 - Assistance
Formative Feedback
Advocacy and Assertion
Conflict in Teams
Two-Challenge Rule
CUS
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ce.effectivehealthcare.ahrq.gov/teamstepps/lep/videos/index.html
July 01, 2018 - CUS Words (46 sec.)
Briefing (36 sec.)
Psychological Safety (40 sec.)
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ce.effectivehealthcare.ahrq.gov/teamstepps/lep/traintrainers/lepigtrainer.html
October 01, 2020 - Return to Contents
Stop the Line: CUS
CUS Words (Flash® video, 47 sec.; 6.3 MB)
Slide Time … In TeamSTEPPS, when we need to "stop the line" to ensure safety, we "CUS." … Do: Show "CUS" video clip. … Discussion:
Was the use of CUS effective? Why? … CUS.
Check-back.
Teach-back.
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ce.effectivehealthcare.ahrq.gov/teamstepps/instructor/fundamentals/module10/slmeasure.html
March 01, 2014 - The team decides to use the CUS and Two-Challenge Rule tools as strategies to address this issue. … Once the training is complete, they decide to launch the implementation of CUS and the Two-Challenge
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ce.effectivehealthcare.ahrq.gov/teamstepps/rrs/rrs_slides/rrsslides.html
July 01, 2018 - Stabilization
Response, Assessment & Stabilization Huddle
Response, Assessment & Stabilization CUS … Communication
Check-back
Call Out
Tools/Strategies:
Mutual Support
Task Assistance
CUS … Return to Top
Response, Assessment & Stabilization CUS Words
(Image: 3-part illustration of CUS
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ce.effectivehealthcare.ahrq.gov/teamstepps/lep/videos/downloads.html
August 01, 2012 - Compressed video , 162 MB
CUS Words
47 sec.
Compressed video , 27 MB
Briefing
36 sec.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule10.pptx
January 01, 2004 - The team decides to use the CUS and Two-Challenge Rule tools as strategies to address this issue. … Once the training is complete, they decide to launch the implementation of CUS and the Two-Challenge … The team decides to use the CUS and two-challenge rule tools as strategies to address this issue. … Once the training is complete, they decide to launch the implementation of CUS and the two-challenge … you include the Team Performance Observation Tool as one measure to assess whether instruction about CUS
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ce.effectivehealthcare.ahrq.gov/health-literacy/professional-training/lepguide/chapter3.html
September 01, 2020 - CUS words: an agreed-upon communication tool that any team member can use to stop the action at any time … The CUS words are Concern ("I am concerned that..." ), Uncomfortable ("I am feeling uncomfortable because
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ce.effectivehealthcare.ahrq.gov/teamstepps/instructor/videos/index.html
August 01, 2022 - CUS (Video, 10 sec.)
Debrief (Video, 24 sec.)
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ce.effectivehealthcare.ahrq.gov/teamstepps/officebasedcare/handouts/obstool.html
December 01, 2015 - Effectively advocates for patient safety using the Assertive Statement, Two-Challenge Rule, or CUS
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/module7-all-together.pptx
January 01, 2008 - To Improve Diagnosis
Task Assistance
Feedback
Advocacy and Assertion
Two-Challenge Rule
DESC Script
CUS … CUS: Use signal words as a framework for conflict resolution:
I'm Concerned.
I'm Uncomfortable. … Huddle
Debrief
Cross-monitoring
STEP
Task assistance
Feedback
Advocacy and assertion
Two-challenge rule
CUS
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2016-materials/teamstepps-monthly-webinar-december2016.pdf
January 01, 2016 - Leaders
• Team Events
• Brief, Huddle, &
Debrief
• Task Assistance
• Feedback
• Two-Challenge Rule
• CUS … calm
Isolate the situation
Enforce limits
Listen
Be aware of non-verbal
Be consistent
Use CUS
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ce.effectivehealthcare.ahrq.gov/teamstepps/instructor/reference/tmpot.html
March 01, 2014 - Effectively advocates for patient safety using the Assertive Statement, Two-Challenge Rule, or CUS
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ce.effectivehealthcare.ahrq.gov/teamstepps/longtermcare/downloads.html
April 01, 2013 - file, 3.1 MB)
DESC Script video (Zip file, 16.9 MB)
Task Assistance video (Zip file, 4.5 MB)
CUS