-
cahps.ahrq.gov/teamstepps-program/resources/additional/situation.html
July 01, 2023 - Pocket Guide
Measurement Tools
Module Tools
Additional Videos
Applying CUS … and Teach Back in Inpatient Setting
CUS for Maternal Health Equity
CUS in Labor and Delivery … Outcome Using TeamSTEPPS
Leadership in Office-Based Care
Limited English Proficiency Safety: CUS … STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based Care
Using CUS
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cahps.ahrq.gov/teamstepps-program/resources/additional/call-outs.html
July 01, 2023 - Pocket Guide
Measurement Tools
Module Tools
Additional Videos
Applying CUS … and Teach Back in Inpatient Setting
CUS for Maternal Health Equity
CUS in Labor and Delivery … Outcome Using TeamSTEPPS
Leadership in Office-Based Care
Limited English Proficiency Safety: CUS … STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based Care
Using CUS
-
cahps.ahrq.gov/teamstepps-program/resources/additional/check-back-team.html
July 01, 2023 - Pocket Guide
Measurement Tools
Module Tools
Additional Videos
Applying CUS … and Teach Back in Inpatient Setting
CUS for Maternal Health Equity
CUS in Labor and Delivery … Outcome Using TeamSTEPPS
Leadership in Office-Based Care
Limited English Proficiency Safety: CUS … STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based Care
Using CUS
-
cahps.ahrq.gov/teamstepps-program/resources/additional/good-teamwork.html
July 01, 2023 - Pocket Guide
Measurement Tools
Module Tools
Additional Videos
Applying CUS … and Teach Back in Inpatient Setting
CUS for Maternal Health Equity
CUS in Labor and Delivery … Outcome Using TeamSTEPPS
Leadership in Office-Based Care
Limited English Proficiency Safety: CUS … STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based Care
Using CUS
-
cahps.ahrq.gov/teamstepps-program/resources/additional/cross-monitor.html
July 01, 2023 - Pocket Guide
Measurement Tools
Module Tools
Additional Videos
Applying CUS … and Teach Back in Inpatient Setting
CUS for Maternal Health Equity
CUS in Labor and Delivery … Outcome Using TeamSTEPPS
Leadership in Office-Based Care
Limited English Proficiency Safety: CUS … STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based Care
Using CUS
-
cahps.ahrq.gov/teamstepps-program/resources/additional/huddle-emergency.html
August 01, 2023 - Pocket Guide
Measurement Tools
Module Tools
Additional Videos
Applying CUS … and Teach Back in Inpatient Setting
CUS for Maternal Health Equity
CUS in Labor and Delivery … Outcome Using TeamSTEPPS
Leadership in Office-Based Care
Limited English Proficiency Safety: CUS … STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based Care
Using CUS
-
cahps.ahrq.gov/teamstepps-program/resources/additional/debrief-ed.html
August 01, 2023 - Pocket Guide
Measurement Tools
Module Tools
Additional Videos
Applying CUS … and Teach Back in Inpatient Setting
CUS for Maternal Health Equity
CUS in Labor and Delivery … Outcome Using TeamSTEPPS
Leadership in Office-Based Care
Limited English Proficiency Safety: CUS … STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based Care
Using CUS
-
cahps.ahrq.gov/teamstepps-program/resources/additional/check-back.html
July 01, 2023 - Pocket Guide
Measurement Tools
Module Tools
Additional Videos
Applying CUS … and Teach Back in Inpatient Setting
CUS for Maternal Health Equity
CUS in Labor and Delivery … Outcome Using TeamSTEPPS
Leadership in Office-Based Care
Limited English Proficiency Safety: CUS … STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based Care
Using CUS
-
cahps.ahrq.gov/teamstepps-program/resources/additional/sbar.html
July 01, 2023 - Pocket Guide
Measurement Tools
Module Tools
Additional Videos
Applying CUS … and Teach Back in Inpatient Setting
CUS for Maternal Health Equity
CUS in Labor and Delivery … Outcome Using TeamSTEPPS
Leadership in Office-Based Care
Limited English Proficiency Safety: CUS … STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based Care
Using CUS
-
cahps.ahrq.gov/teamstepps-program/resources/additional/step.html
June 01, 2023 - Pocket Guide
Measurement Tools
Module Tools
Additional Videos
Applying CUS … and Teach Back in Inpatient Setting
CUS for Maternal Health Equity
CUS in Labor and Delivery … Outcome Using TeamSTEPPS
Leadership in Office-Based Care
Limited English Proficiency Safety: CUS … STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based Care
Using CUS
-
cahps.ahrq.gov/teamstepps/instructor/fundamentals/module10/exmeasure.html
March 01, 2014 - The team decides to use the CUS and Two-Challenge Rule tools as strategies to address this issue. … Once the training is complete, they decide to launch the implementation of CUS and the Two-Challenge … the scenario above to identify (1) one or two measures to assess whether the TeamSTEPPS intervention—CUS … the Two-Challenge Rule—transfers to the unit; and (2) one or two measures to determine if the use of CUS … Which measure or measures did you identify for determining whether CUS and the Two-Challenge Rule affected
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cahps.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/education-bundles/strategies-slides.html
March 01, 2017 - D escribe how staff can use the CUS technique ( c oncerned- u ncomfortable- s afety issue) to promote … Slide 10: CUS Words 3
Please use CUS Words but only when appropriate!
3. … Slide 11: CUS Words 3
CUS Words
I am Concerned
This makes me Uncomfortable
This is a resident … Peck while Mary is washing her hands
Slide 15: Resident Scenario #2 With the Use of CUS 3
CUS Words … Scenario #3 6
As you watch a brief video about Mary Smith, please make note of when the use of CUS
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cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-071217.pptx
January 01, 2017 - regroup to reestablish awareness and planning
Hand-Off Transfer of information during transitions
CUS … SBAR
CUS
TEAMSTEPPS 05.2
Slide ‹#›
TeamSTEPPS Concepts
Call-Out--To Request or Provide Information … regroup to reestablish awareness and planning
Hand-Off--Transfer of information during transitions
CUS … Two-Challenge Rule
CUS
Interpersonal Conflict
(Hostile and harassing behavior)
DESC Script … other alternatives
C—Consequences should be stated
TEAMSTEPPS 05.2
Slide ‹#›
36
Please Use CUS
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cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2015-materials/teamstepps-monthly-webinar-april2015.pptx
January 01, 2015 - TeamSTEPPS for Code Blue Teams: Piloting SBAR & CUS for Interprofessional Team Education
TeamSTEPPS … for Code Blue Teams: Piloting SBAR & CUS for Interprofessional Team Education
April 8, 2015
TEAMSTEPPS … Mod 1 05.2 Page ‹#›
TeamSTEPPS®
TeamSTEPPS for Code Blue Teams
Slide ‹#›
Assertive Statement, CUS … Mod 1 05.2 Page ‹#›
TeamSTEPPS®
TeamSTEPPS for Code Blue Teams
Slide ‹#›
Assertive Statement, CUS … Failure to “speak up” when mistakes or delays in care were noticed by a team member
CUS
Concern
Uncomfortable
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepslhandouts.pdf
July 25, 2012 - and Assertion
5 TeamSTEPPS LEP Patient Safety | Essentials
Essentials
Stop the Line: CUS … /VIDEOS .WMV/2 - LEP CUS Words.wmv
.. … including in-person and phone interpreters
Brief/ psychological safety
Advocacy and assertion
CUS
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cahps.ahrq.gov/teamstepps/instructor/fundamentals/module6/igmutualsupp.html
March 01, 2019 - CUS. … Return to Contents
CUS
Say:
Using the CUS technique provides another tool for advocacy, … In verbal communication, "CUS" and other signal phrases have a similar effect. … To use CUS:
First, state your c oncern.
Then state why you are u ncomfortable. … We are now going to watch a video clip of the CUS technique in action.
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cahps.ahrq.gov/teamstepps/lep/traintrainers/lepslstafftrain.html
July 01, 2018 - Assertion, Advocacy, and Conflict Resolution Slide 12: Advocacy and Assertion Slide 13: Stop the Line: CUS … Return to Contents
Slide 13: Stop the Line: CUS
C —I am C oncerned! … CUS (46 sec.)
Return to Contents
Slide 14: When Initial Assertion Is Ignored... … CUS.
Check-back.
Teach-back.
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cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2015-materials/teamstepps-monthly-webinar-oct2015.pptx
January 01, 2015 - APPLICATION
2
2 Communication
Mutual Support I Pass the Baton
SBAR
Task Assistance
Feedback
Advocacy
CUS … MODULES TOOLS APPLICATION
3
3 Situation Monitoring
Leading Teams STEP
Two Challenge Rule
CUS … Together
Brief review of modules to renew sense of urgency
Barriers SBAR
Two Challenge Rule
CUS … TOOLS APPLICATION
200 Communication
Situation Monitoring
Mutual Support
Leadership
SBAR
CUS … Brief
Huddle
Debrief S-B-A (Situation-Background-Assessment) Exercises; Phone Call to Physician/NP
CUS
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cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/teamstepps-pocket-guide.pdf
May 01, 2023 - ..................................24
Two-Challenge Rule ........................................25
CUS … Mutual Support Page 26
CUS
Assertive statements:
Mutual Support Page 27
DESC
A constructive approach … members
Effectively advocates for patient safety using the Assertive Statement,
Two-Challenge Rule, or CUS … STAR
Mutual Support
Task Assistance
Formative Feedback
Advocacy and Assertion
Two-Challenge Rule
CUS … STAR
Mutual Support
Task Assistance
Formative Feedback
Advocacy and Assertion
Two-Challenge Rule
CUS
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cahps.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module4/mod4-facguide.html
March 01, 2017 - Slide 20: CUS
Say:
"CUS" is one type of structured language. … CUS is one method that can be used to be sure your message is heard. … CUS stands for the three words:
Concerned: I am Concerned!
Uncomfortable: I am Uncomfortable! … Let's watch this short video depicting how to use CUS. … PLAY VIDEO: CUS Video
Ask:
What did you learn from watching staff use CUS?