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ahrqpubs.ahrq.gov/teamstepps-program/resources/additional/good-teamwork.html
July 01, 2023 - Pocket Guide
Measurement Tools
Module Tools
Additional Videos
Applying CUS … and Teach Back in Inpatient Setting
CUS for Maternal Health Equity
CUS in Labor and Delivery … Outcome Using TeamSTEPPS
Leadership in Office-Based Care
Limited English Proficiency Safety: CUS … STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based Care
Using CUS
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ahrqpubs.ahrq.gov/teamstepps-program/resources/additional/sbar-inpatient.html
August 01, 2023 - Pocket Guide
Measurement Tools
Module Tools
Additional Videos
Applying CUS … and Teach Back in Inpatient Setting
CUS for Maternal Health Equity
CUS in Labor and Delivery … Outcome Using TeamSTEPPS
Leadership in Office-Based Care
Limited English Proficiency Safety: CUS … STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based Care
Using CUS
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ahrqpubs.ahrq.gov/teamstepps-program/resources/additional/check-back-team.html
July 01, 2023 - Pocket Guide
Measurement Tools
Module Tools
Additional Videos
Applying CUS … and Teach Back in Inpatient Setting
CUS for Maternal Health Equity
CUS in Labor and Delivery … Outcome Using TeamSTEPPS
Leadership in Office-Based Care
Limited English Proficiency Safety: CUS … STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based Care
Using CUS
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ahrqpubs.ahrq.gov/teamstepps-program/resources/additional/labor.html
July 01, 2023 - Pocket Guide
Measurement Tools
Module Tools
Additional Videos
Applying CUS … and Teach Back in Inpatient Setting
CUS for Maternal Health Equity
CUS in Labor and Delivery … Outcome Using TeamSTEPPS
Leadership in Office-Based Care
Limited English Proficiency Safety: CUS … STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based Care
Using CUS
-
ahrqpubs.ahrq.gov/teamstepps-program/resources/additional/call-outs.html
July 01, 2023 - Pocket Guide
Measurement Tools
Module Tools
Additional Videos
Applying CUS … and Teach Back in Inpatient Setting
CUS for Maternal Health Equity
CUS in Labor and Delivery … Outcome Using TeamSTEPPS
Leadership in Office-Based Care
Limited English Proficiency Safety: CUS … STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based Care
Using CUS
-
ahrqpubs.ahrq.gov/teamstepps-program/resources/additional/debrief-ed.html
August 01, 2023 - Pocket Guide
Measurement Tools
Module Tools
Additional Videos
Applying CUS … and Teach Back in Inpatient Setting
CUS for Maternal Health Equity
CUS in Labor and Delivery … Outcome Using TeamSTEPPS
Leadership in Office-Based Care
Limited English Proficiency Safety: CUS … STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based Care
Using CUS
-
ahrqpubs.ahrq.gov/teamstepps-program/resources/additional/step.html
June 01, 2023 - Pocket Guide
Measurement Tools
Module Tools
Additional Videos
Applying CUS … and Teach Back in Inpatient Setting
CUS for Maternal Health Equity
CUS in Labor and Delivery … Outcome Using TeamSTEPPS
Leadership in Office-Based Care
Limited English Proficiency Safety: CUS … STEP for Inpatient Medical Teams
Situation Monitoring in Office-Based Care
Using CUS
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ahrqpubs.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/education-bundles/strategies-slides.html
March 01, 2017 - D escribe how staff can use the CUS technique ( c oncerned- u ncomfortable- s afety issue) to promote … Slide 10: CUS Words 3
Please use CUS Words but only when appropriate!
3. … Slide 11: CUS Words 3
CUS Words
I am Concerned
This makes me Uncomfortable
This is a resident … Peck while Mary is washing her hands
Slide 15: Resident Scenario #2 With the Use of CUS 3
CUS Words … Scenario #3 6
As you watch a brief video about Mary Smith, please make note of when the use of CUS
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ahrqpubs.ahrq.gov/teamstepps/instructor/fundamentals/module6/igmutualsupp.html
March 01, 2019 - CUS. … Return to Contents
CUS
Say:
Using the CUS technique provides another tool for advocacy, … In verbal communication, "CUS" and other signal phrases have a similar effect. … To use CUS:
First, state your c oncern.
Then state why you are u ncomfortable. … We are now going to watch a video clip of the CUS technique in action.
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/teamstepps-pocket-guide.pdf
May 01, 2023 - ..................................24
Two-Challenge Rule ........................................25
CUS … Mutual Support Page 26
CUS
Assertive statements:
Mutual Support Page 27
DESC
A constructive approach … members
Effectively advocates for patient safety using the Assertive Statement,
Two-Challenge Rule, or CUS … STAR
Mutual Support
Task Assistance
Formative Feedback
Advocacy and Assertion
Two-Challenge Rule
CUS … STAR
Mutual Support
Task Assistance
Formative Feedback
Advocacy and Assertion
Two-Challenge Rule
CUS
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ahrqpubs.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module4/mod4-facguide.html
March 01, 2017 - Slide 20: CUS
Say:
"CUS" is one type of structured language. … CUS is one method that can be used to be sure your message is heard. … CUS stands for the three words:
Concerned: I am Concerned!
Uncomfortable: I am Uncomfortable! … Let's watch this short video depicting how to use CUS. … PLAY VIDEO: CUS Video
Ask:
What did you learn from watching staff use CUS?
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule6.pptx
February 09, 2006 - Words (Slide 17)
“CUS” signal phrases catch the listener’s attention
To use CUS:
Module 6: Mutual … In verbal communication, CUS and other signal phrases have a similar effect. … To use CUS, first state your concern, then state why you're uncomfortable. … 30
CUS Example Video
Let’s view a video example of using CUS words
After you view the video, please … Did you think about using the assertive statement, the two-challenge rule, or CUS?
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ahrqpubs.ahrq.gov/teamstepps/instructor/fundamentals/module10/igmeasure.html
March 01, 2014 - The team decides to use the CUS and Two-Challenge Rule tools as strategies to address this issue. … Once the training is complete, they decide to launch the implementation of CUS and the Two-Challenge … the Two-Challenge Rule—transfers to the unit; and (2) one or two measures to determine if the use of CUS … Discussion:
Which measure or measures did you identify for assessing whether instruction about CUS … Which measure or measures did you identify for determining whether CUS and the Two-Challenge Rule affect
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ahrqpubs.ahrq.gov/teamstepps-program/curriculum/mutual/tools/conflict.html
July 01, 2023 - Advocacy and Assertion
Concept: Conflict in Teams
Tool: Two-Challenge Rule
Tool: CUS … CUS may be used when the conflict is placing the patient at risk.
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module10/igmeasure.pdf
January 01, 2004 - The team decides to use the CUS and Two-Challenge Rule
tools as strategies to address this issue. … Once the training is complete, they decide to launch the
implementation of CUS and the Two-Challenge … and identify (1) one or two measures you
can use to assess whether your TeamSTEPPS intervention –
CUS … Two-Challenge Rule – transfers to the unit; and (2)
one or two measures to determine if the use of CUS … • Which measure or measures did you identify for determining
whether CUS and the Two-Challenge Rule
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ahrqpubs.ahrq.gov/teamstepps-program/curriculum/mutual/overview/index.html
July 01, 2023 - CUS
CUS is an acronym for three assertive statements:
DESC (Describe, Express, Suggest, Consequences
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-team-performance-tool.pdf
May 31, 2023 - Effectively advocates for patient safety using the Assertive Statement, Two-Challenge Rule,
or CUS
d
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ahrqpubs.ahrq.gov/sites/default/files/publications/files/pocketguide.pdf
January 01, 2020 - ............27
• Advocacy and Assertion ........... 28
• Two-Challenge Rule ...................29
• CUS … Take a stronger course of action
– Utilize supervisor or chain of
command
3030
Mutual Support
CUS … Effectively advocates for the patient using the Assertive
Statement, Two-Challenge Rule, or CUS
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ahrqpubs.ahrq.gov/teamstepps-program/curriculum/mutual/tools/rule.html
May 01, 2023 - Advocacy and Assertion
Concept: Conflict in Teams
Tool: Two-Challenge Rule
Tool: CUS … Both the Two-Challenge Rule and CUS (the following tool) are two-way interactions.
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ahrqpubs.ahrq.gov/teamstepps-program/curriculum/mutual/tools/advocacy.html
June 01, 2023 - Advocacy and Assertion
Concept: Conflict in Teams
Tool: Two-Challenge Rule
Tool: CUS … Assertive statements plus the Two-Challenge Rule and CUS, discussed below, are tools that can help provide