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Showing results for "curriculum".
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www.ahrq.gov/teamstepps-program/curriculum/team/teach/mini.htmlMay 01, 2023 - Mini-Session Training Content If you are teaching content from the Team Leadership Module in an even shorter format, focus on one or two specific leadership tools or an important team structure or leadership concept that has been selected based on the needs of the participants. For this format, do the following…
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www.ahrq.gov/teamstepps-program/curriculum/communication/teach/mini.htmlMay 01, 2023 - Mini-Session Training Content If you are teaching content from the Communication Module in an even shorter format, focus on one or two specific communication tools or an important communication concept that has been selected based on the needs of the participants. For this format, do the following: Using th…
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www.ahrq.gov/teamstepps-program/curriculum/implement/pre-measure.htmlMay 01, 2023 - Teaching Pre-Implementation Measurement Present Slide 12, “Measurement.” Use this slide to introduce the topic of measurement and note that it is key to all organizational improvement initiatives. In discussing Slide 13, “Define a Measurable Goal or Problem You Plan To Address,” it’s important to stress t…
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www.ahrq.gov/teamstepps-program/curriculum/situation/tools/safe.htmlJune 01, 2023 - Tool: I'M SAFE Checklist Being aware of, and honest about, your own physical, mental, and emotional health is a vital component of situation monitoring. “I’M SAFE” is a simple checklist that can be used to assess the ability of you or your team members to perform safely. While the checklist is simple, it is not…
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www.ahrq.gov/teamstepps-program/curriculum/situation/tools/monitoring.htmlJune 01, 2023 - Tool: Cross-Monitoring Ongoing cross‐monitoring of the care environment helps everyone recognize risks and errors. It allows individuals and teams to take steps to correct the issue before harm or injury to the patient occurs. As one example, e-ICUs have proven the value of having remote staff cross-monitoring …
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www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/rule.htmlMay 01, 2023 - Tool: Two-Challenge Rule The Two-Challenge Rule is another tool used to facilitate team members' speaking up. It was developed to manage conflict when team members’ perception of a situation differs. Human factor experts developed the rule to help airline captains prevent disasters when otherwise excellent deci…
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www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/cus.htmlMay 01, 2023 - Tool: CUS Using the CUS technique provides another tool for advocacy, assertion, and mutual support. Signs with words such as "danger," "warning," and "caution" are common in the medical arena. They catch the viewer’s attention. In verbal communication, "CUS" and other signal phrases have a similar effect. If a…
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www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/feedback.htmlJune 01, 2023 - Tool: Formative Feedback While feedback in general can be verbal or nonverbal and intentional or unintentional, formative feedback is information deliberately provided to improve team performance. The ability to communicate self-improvement information in a useful way is an important skill in the team improveme…
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www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/task.htmlMay 01, 2023 - Tool: Task Assistance What Task Assistance Is Task assistance includes both asking for assistance when needed and offering assistance to team members when the opportunity arises. Task assistance is guided by situation monitoring, because situation monitoring allows team members to effectively identify when th…
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www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/advocacy.htmlJune 01, 2023 - Tool: Advocacy and Assertion Providing mutual support also sometimes requires the use of advocacy and assertion. Advocacy and assertion interventions are invoked when a team member's viewpoint does not coincide with that of a decision maker. In advocating by or for the patient and asserting the need for correct…
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www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/conflict.htmlJuly 01, 2023 - Concept: Conflict in Teams It is important to acknowledge that conflict can occur between staff members or between staff and patients or family caregivers. Conflict is inevitable in all groups because individuals have different needs, perspectives, and priorities. These differences can result in two distinct ca…
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www.ahrq.gov/teamstepps-program/curriculum/team/tools/huddle.htmlMay 01, 2023 - Monitoring and Modifying the Plan: Huddle The Huddle is a tool for communicating adjustments to a care plan that is already in place. When a plan is or has to be altered due to changes in the patient’s condition or team membership, or the current plan is not working, either the designated leader or a situatio…
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www.ahrq.gov/teamstepps-program/curriculum/communication/tools/sharq.htmlMay 01, 2023 - Tool: SHARQ S ituation H istory A ssessment R ecommendations/Result Q uestions
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www.ahrq.gov/teamstepps-program/curriculum/situation/tools/whats.htmlJune 01, 2023 - Tool: The Five "Whats" of Diagnostic Reflective Practice (KAICS) The five‐question mnemonic “KAICS” can help develop a reflective mindset and aid in the situation monitoring process. What do I KNOW? Review objective and subjective data given the evidence, possible biases, and assumptions. What are the A…
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www.ahrq.gov/teamstepps-program/curriculum/communication/tools/sbar.htmlNovember 01, 2019 - Tool: SBAR SBAR, which stands for Situation, Background, Assessment, and Recommendation (or Request), is a structured communication framework that can help teams share information about the condition of a patient or team member or about another issue your team needs to address. In phrasing a conversation with…
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www.ahrq.gov/teamstepps-program/curriculum/communication/tools/checkback.htmlJuly 01, 2023 - Tool: Check-Back (or Repeat-Back) A check-back, which is sometimes called a repeat-back, is a closed-loop communication strategy used to verify and validate exchanged information. When a team member calls out information, they typically anticipate a check-back in response to verify that the information was rece…
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www.ahrq.gov/teamstepps-program/curriculum/communication/tools/teachback.htmlMay 01, 2023 - Tool: Teach-Back A teach‐back is an evidence‐based health literacy intervention that promotes patient engagement, patient safety, adherence, and quality . 1 In a teach-back, you ask the patient or family caregiver to explain the information they need to know or actions they need to take, in their own words. Te…
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www.ahrq.gov/teamstepps-program/curriculum/communication/tools/callout.htmlMay 01, 2023 - Tool: Call-Out A call-out is a tool used to communicate important or critical information. Call-outs inform all team members simultaneously during situations. Critical information called out in these situations helps the team anticipate and prepare for vital next steps in patient care. They also benefit a recor…
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www.ahrq.gov/teamstepps-program/curriculum/communication/tools/loop.htmlMay 01, 2023 - Tool: Closed-Loop Communication Closed-loop communication uses verbal feedback to ensure that messages are correctly understood by recipients using methods including call-outs, check-backs, and teach-back. The illustration below captures the three key elements of closed-loop communication.
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www.ahrq.gov/teamstepps-program/curriculum/communication/tools/anticipate.htmlMay 01, 2023 - Tool: ANTICipate A dministrative data N ew clinical information T asks to be performed I llness severity C ontingency plans for changes
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