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Showing results for "curriculum".
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www.ahrq.gov/teamstepps-program/curriculum/communication/tools/loop.htmlMay 01, 2023 - Tool: Closed-Loop Communication Closed-loop communication uses verbal feedback to ensure that messages are correctly understood by recipients using methods including call-outs, check-backs, and teach-back. The illustration below captures the three key elements of closed-loop communication.
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www.ahrq.gov/teamstepps-program/curriculum/situation/tools/whats.htmlJune 01, 2023 - Tool: The Five "Whats" of Diagnostic Reflective Practice (KAICS) The five‐question mnemonic “KAICS” can help develop a reflective mindset and aid in the situation monitoring process. What do I KNOW? Review objective and subjective data given the evidence, possible biases, and assumptions. What are the A…
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www.ahrq.gov/teamstepps-program/curriculum/communication/tools/handoff.htmlMay 01, 2023 - Tool: Handoff A handoff is a standardized method for transferring information, along with authority and responsibility, during transitions in patient care. Handoffs include the transfer of knowledge and information about the degree of uncertainty (uncertainty about diagnoses, etc.), response to treatment, recen…
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www.ahrq.gov/teamstepps-program/curriculum/communication/tools/teachback.htmlMay 01, 2023 - Tool: Teach-Back A teach‐back is an evidence‐based health literacy intervention that promotes patient engagement, patient safety, adherence, and quality . 1 In a teach-back, you ask the patient or family caregiver to explain the information they need to know or actions they need to take, in their own words. Te…
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www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/rule.htmlMay 01, 2023 - Tool: Two-Challenge Rule The Two-Challenge Rule is another tool used to facilitate team members' speaking up. It was developed to manage conflict when team members’ perception of a situation differs. Human factor experts developed the rule to help airline captains prevent disasters when otherwise excellent deci…
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www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/cus.htmlMay 01, 2023 - Tool: CUS Using the CUS technique provides another tool for advocacy, assertion, and mutual support. Signs with words such as "danger," "warning," and "caution" are common in the medical arena. They catch the viewer’s attention. In verbal communication, "CUS" and other signal phrases have a similar effect. If a…
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www.ahrq.gov/teamstepps-program/curriculum/communication/tools/anticipate.htmlMay 01, 2023 - Tool: ANTICipate A dministrative data N ew clinical information T asks to be performed I llness severity C ontingency plans for changes
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www.ahrq.gov/teamstepps-program/curriculum/communication/tools/sharq.htmlMay 01, 2023 - Tool: SHARQ S ituation H istory A ssessment R ecommendations/Result Q uestions
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www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/feedback.htmlJune 01, 2023 - Tool: Formative Feedback While feedback in general can be verbal or nonverbal and intentional or unintentional, formative feedback is information deliberately provided to improve team performance. The ability to communicate self-improvement information in a useful way is an important skill in the team improveme…
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www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/task.htmlMay 01, 2023 - Tool: Task Assistance What Task Assistance Is Task assistance includes both asking for assistance when needed and offering assistance to team members when the opportunity arises. Task assistance is guided by situation monitoring, because situation monitoring allows team members to effectively identify when th…
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www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/advocacy.htmlJune 01, 2023 - Tool: Advocacy and Assertion Providing mutual support also sometimes requires the use of advocacy and assertion. Advocacy and assertion interventions are invoked when a team member's viewpoint does not coincide with that of a decision maker. In advocating by or for the patient and asserting the need for correct…
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www.ahrq.gov/teamstepps-program/curriculum/communication/overview/index.htmlJune 01, 2023 - Section 1: Overview of Key Concepts and Tools This section provides an overview of the key concepts and tools in the Communication Module. More explanations and illustrations are provided in section 2 of this module ; methods for teaching the concepts and tools for this module are in section 3 . Information a…
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www.ahrq.gov/teamstepps-program/curriculum/team/overview/index.htmlMay 01, 2023 - Section 1: Overview of Key Communication Concepts and Tools This section provides an overview of the key concepts and tools in the Team Leadership Module. More explanations and illustrations are provided in section 2 of this module ; section 3 includes methods for teaching the concepts and tools for this modu…
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www.ahrq.gov/teamstepps-program/curriculum/situation/overview/index.htmlJune 01, 2023 - Section 1: Overview of Key Concepts and Tools This section provides an overview of the key concepts and tools in the Situation Monitoring Module. More explanations and illustrations are provided in section 2 of this module ; methods for teaching the concepts and tools for this module are in section 3 . Inform…
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www.ahrq.gov/teamstepps-program/curriculum/communication/teach/mini.htmlMay 01, 2023 - Mini-Session Training Content If you are teaching content from the Communication Module in an even shorter format, focus on one or two specific communication tools or an important communication concept that has been selected based on the needs of the participants. For this format, do the following: Using th…
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www.ahrq.gov/teamstepps-program/curriculum/team/teach/mini.htmlMay 01, 2023 - Mini-Session Training Content If you are teaching content from the Team Leadership Module in an even shorter format, focus on one or two specific leadership tools or an important team structure or leadership concept that has been selected based on the needs of the participants. For this format, do the following…
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www.ahrq.gov/teamstepps-program/curriculum/implement/pre-teach.htmlMay 01, 2023 - Guidance for Teaching Section 4: Implementation Who Should Teach and Learn These Topics Only instructors with substantial experience teaching and implementing TeamSTEPPS across an organization or units should use the material in section 4: Implementation. Ideally, multiple trainers should lead trainings discu…
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www.ahrq.gov/teamstepps-program/curriculum/implement/pre-measure.htmlMay 01, 2023 - Teaching Pre-Implementation Measurement Present Slide 12, “Measurement.” Use this slide to introduce the topic of measurement and note that it is key to all organizational improvement initiatives. In discussing Slide 13, “Define a Measurable Goal or Problem You Plan To Address,” it’s important to stress t…
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www.ahrq.gov/teamstepps-program/curriculum/implement/activity/change.htmlJune 01, 2023 - Implementation Change Management The change management process must be carefully and strategically organized to attain widespread acceptance. To achieve an environment truly committed to patient safety, a successful TeamSTEPPS implementation requires a change in unit and organizational culture. This culture mus…
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TeamSTEPPS 2.0: Introduction (pdf file)
www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/introduction.pdfFebruary 28, 2014 - This curriculum incorporates more than 30 years of scientific research that has been conducted on teams … Contained within the materials are comprehensive curricula and instructional guides, including short
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