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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/rrs/instructor_slides/rrsinstructmod.pdf
January 01, 2008 - For their expert input to this curriculum, we would like to thank:
Agency for Healthcare Research and
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/stafftrainhandouts_all.pdf
September 01, 2012 - Readiness Assessment Survey
TeamSTEPPS® Enhancing Safety
for Patients With Limited English
Proficiency Module
Staff Training Handouts
Readiness Assessment Survey
Is Your Organization Ready for This TeamSTEPPS Module?
These questions can help you assess your institution’s readiness to implemen…
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/stafftrainhandouts_all.docx
September 01, 2012 - Readiness Assessment Survey
TeamSTEPPS® Enhancing Safety for Patients With Limited English Proficiency Module
Staff Training Handouts
Readiness Assessment Survey
Is Your Organization Ready for This TeamSTEPPS Module?
These questions can help you assess your institution’s readiness to implement the TeamSTEPPS modu…
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepevidencesum.pdf
January 01, 2012 - TeamSTEPPS Limited English Proficiency Module: Evidence Summary
Evidence Summary: Why focus on safety for patients with
limited English proficiency?
Patient safety events that affect limited-English-proficient (LEP) patients tend to be more
severe and more frequently due to communication errors compared to Engl…
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepprocessmap.pdf
July 25, 2012 - TeamSTEPPS Limited English Proficiency Module: Patient Language Process Map
Patient Language Process Map
Identify language/cultural needs
Who? How?
Contact interpreter
Who? How? List various methods. Note contingency plans.
Ensure that interpreter is present for entire encounter
Who? How?
Ensure that …
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepbriefingex.pdf
July 25, 2012 - TeamSTEPPS Limited English Proficiency Module: Briefing Exercise
Briefing Exercise
We’re going to practice briefing, including creating psychological safety, by having you read
through a scenario where a patient is being discharged from the hospital after having a
myocardial infarction. I need someone to play t…
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepreadisurvey.pdf
July 25, 2012 - TeamSTEPPS Limited English Proficiency Module: Readiness Assessment Survey
Readiness Assessment Survey
Is Your Organization Ready for This TeamSTEPPS Module?
These questions can help you assess your institution’s readiness to implement the
TeamSTEPPS module to improve safety for patients with limited English…
-
cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/leptragenda.pdf
July 25, 2012 - TeamSTEPPS Limited English Proficiency Module: Train-the-Trainer Session Agenda
Enhancing Safety for Patients with
Limited English Proficiency
Train-the-Trainer Instructor Guide
TM
Slide
TeamSTEPPS | Limited English Proficiency
Limited English
Proficiency Train-the-Trainer Session Agenda
• Experience pret…
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/traintrainers/lepslimp.pdf
July 26, 2012 - TeamSTEPPS Limited English Proficiency Module, Train-the-Trainer Session: Implementation
Enhancing Safety for
Patients With
Limited English Proficiency
Train-the-Trainer Session: Implementation
Presenter
Presentation Notes
For this portion of the training, participants need to be in groups with the others from…
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/coaching/lepslcoaching.pdf
July 26, 2012 - TeamSTEPPS Limited English Proficiency Module, Coaching Workshop: Classroom Slides
Coaching Workshop
A good coach will make the players see what
they can be rather than what they are.
–Ara Parseghian
http://mx.ha.osd.mil/FileDir/71ba9987-c5df-40ca-ab62-405d959a22ac/Module 4-05.1-MutualSupport.ppt�
TEAMSTEPPS 05.…
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/coachslhandouts.pdf
July 25, 2012 - TeamSTEPPS Limited English Proficiency Module: Coaching Workshop Slide Handouts
1 TeamSTEPPS LEP Patient Safety | Coaching Workshop
Coaching
Workshop
Coaching Workshop
A good coach will make the players see what
they can be rather than what they are.
–Ara Parseghian
TEAMSTEPPS 05.2
Coaching
Wo…
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/hospitalguide/lephospitalguide.pptx
January 01, 2011 - Improving Patient Safety Systems for Limited English Proficiency Patients
Improving Patient Safety Systems for Limited-English- Proficient (LEP) Patients
A Guide for Hospitals
Improving Patient Safety Systems for LEP Patients
Goal of the Guide:
Help hospital leaders better understand how to address the issue o…
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/hospitalguide/lephospitalguide.pdf
January 01, 2011 - Improving Patient Safety Systems for Limited English Proficiency Patients: A Guide for Hospitals
Improving Patient Safety
Systems for Limited-English-
Proficient (LEP) Patients
A Guide for Hospitals
Improving Patient Safety
Systems for LEP Patients
Goal of the Guide:
Help hospital leaders better understand…
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/evalguide/lepevalguide.pdf
September 01, 2012 - Evaluation Metrics
Evaluating Your TeamSTEPPS Intervention
To Improve the Safety of LEP Patients
1
Why evaluate?
To make sure the time is right to implement the intervention.
To document your efforts.
To see if it worked.
To make it work even better.
To help you tell your story …
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepcourseeval.pdf
July 25, 2012 - TeamSTEPPS Limited English Proficiency Module: Course Evaluation
COURSE EVALUATION
Team Strategies and Tools to Enhance Performance and Patient Safety (TeamSTEPPS)
Location:
Date:
Response scale: 1=strongly disagree,
2=somewhat disagree, 3=neither agree nor
disagree, 4=somewhat agree, 5=…
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/leputcomesasst.pdf
July 25, 2012 - TeamSTEPPS Limited English Proficiency Module: Learning Outcomes Assessment
1
Enhancing Safety for Patients With
Limited English Proficiency
Learning Outcomes Assessment
For each of the following questions, circle the letter next to the one best answer.
1. A 22-year-old male patient, Alejand…
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepprebehsurvey.pdf
October 03, 2012 - 1
Enhancing Safety for Patients
With Limited English Proficiency
Pretraining Behavior Survey
As part of our quality improvement activities, we are conducting a brief survey about the care we
provide for patients with limited English proficiency (LEP). Please answer the questions below
truthfully to the be…
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/leppostbehsurvey.pdf
October 03, 2012 - 1
Enhancing Safety for Patients
With Limited English Proficiency
Posttraining Behavior Survey
S1. Did you take the TeamSTEPPS training on improving safety for patients with limited
English proficiency (LEP)?
1
Yes
2
No
S2. Are you an interpreter?
1
Yes Skip to Question 4
…
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepptoutsurvey.pdf
September 01, 2012 - Evaluation Metrics
1
Enhancing Safety for
Patients with Limited English Proficiency
Patient Outcomes Survey
1
SCREENING QUESTION
What is your preferred language?
1
English If English, end questions
2
[Insert language 2]
3
[Insert language 3]
4
[Insert language 4]
5
Other
…
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepsptoutsurvey.pdf
October 03, 2012 - LEP Patient Outcome Survey – Spanish (Español)
LEP Patient Outcome Survey – Spanish (Español)
PREGUNTAS DE CUALIFICACIÓN
1. ¿En qué idioma prefiere hablar?
1 Inglés Si contestó "Inglés", no cualifica para la entrevista
2 [Idioma 2]
3 [Idioma 3]
4 [Idioma 4]
5 Otro
2. ¿Qué tan bien habla ingl…