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201. Hawaii Evaluates Medicaid Patients' Managed Care Experiences With AHRQ CAHPS | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsroom/case-studies/ktcquips68.html
     October 01, 2014 - Human Services uses the Consumer Assessment of Healthcare Providers and Systems (CAHPS®)—a standardized … Wang reports that a consumer guide-based on the adult CAHPS Health Plan Survey results, along with selected … developed and published on the Hawaii Department of Human Services Web site. … Rating of Specialist Seen Most Often," and "How Well Doctors Communicate." … The consumer guide was sent to patients for open enrollment and is posted at http://www.med-quest.us

202. How to Get Started with MONAHRQ
     www.ahrq.gov/downloads/monahrq/documentation/MONAHRQ_Get_Started.pptx
     July 01, 2016 - slide sets outlining MONAHRQ and its value, available at www.ahrq.gov/professionals/systems/monahrq/ … and 64-bit 2 GHz processor speed and 2 GB of memory and disk space for MONAHRQ and associated components … http://www.ahrq.gov/professionals/systems/monahrq/software/index.html) Decide what type of website to … and Clinician Group CAHPS (Consumer Assessment of Healthcare Providers and Systems) survey data AHRQ … H-CAHPS (Consumer Assessment of Healthcare Providers and Systems) Survey Data: Hospital patient experience

203. Chapter 4. Results and Key Findings | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/patients-families/consumer-exp/reporting/chapter4.html
     August 01, 2022 - consumer reporting systems. … What are the scope and range of options for consumer reporting mechanisms? … holding others (e.g., health care providers or medical care entities) accountable. … financing of consumer reporting systems. … Systems should allow a mix of structured and unstructured reporting.

204. Medicare Costs Higher Among Hospitals With High Rates of Adverse Safety Events | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsletters/e-newsletter/708.html
     April 01, 2020 - may reflect the quality of hospital care, and that investment in reducing adverse events may provide … to an updated Department of Health and Human Services (HHS) Compendium of Federal Datasets Addressing … AHRQ’s contributions to the Compendium include: Consumer Assessment of Healthcare Providers and Systems … Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician and Group Survey . … AHRQ in the Professional Literature Impact of timing on measurement of decision quality and shared

205. Improving Patient Experience in Large Organizations webcast - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-ginsberg.pdf
     November 01, 2006 - & SOPS Center for Quality Improvement & Patient Safety, AHRQ AHRQ’s Core Competencies • Health Systems … of the US health care system. 7 The AHRQ CAHPS Program • CAHPS = Consumer Assessment of Healthcare … Providers and Systems • Program advancing the understanding, measurement, and improvement of patients … of measuring patient experience and collecting relevant data − informative reporting of patient experience … performance feedback, and experience of interpreting and using survey data.

206. Improving Patient Experience: Data Analysis Methods webcast - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-program-2.pdf
     November 01, 2006 - & SOPS Center for Quality Improvement & Patient Safety, AHRQ AHRQ’s Core Competencies • Health Systems … of the US health care system. 7 The AHRQ CAHPS Program • CAHPS = Consumer Assessment of Healthcare … Providers and Systems • Program advancing the understanding, measurement, and improvement of patients … of measuring patient experience and collecting relevant data − informative reporting of patient experience … performance feedback, and experience of interpreting and using survey data.

207. Appendix III: Compendium of Measures and Tools | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apiii.html
     June 01, 2010 - Program Support and Assessment Telephone Survey Data Source: Other, Caregiver Survey Respondent … Survey provides a consumer assessment of case management services and the extent to which the services … health disabilities Developer: ECHO is part of the family of CAHPS® (Consumer Assessment of Healthcare … Providers and Systems) tools. … Outcomes Systems tool provides occupational therapy measures.

208. Center for Quality Improvement and Patient Safety (CQuIPS) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cpi/centers/cquips/index.html
     October 01, 2024 - and Patient Safety (CQuIPS) works to improve the safety, quality, and value of healthcare through research … , quality, and value in healthcare, responding to the needs of patients, families, and the broader healthcare … CQuIPS is one of three research centers at AHRQ. … The Patient Safety Organization Program Network of Patient Safety Databases   Quality and Safety Review … Consumer Assessment of Healthcare Providers and Systems (CAHPS) Program Surveys on Patient Safety Culture

209. Executive Summary | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/resources/consumer-exp/reporting/summary.html
     October 01, 2014 - of consumer reporting systems for patient safety events. … These additional local capabilities could include data analysis and direct interactions with health care … providers or facilities. … in patient safety, and ownership/operation of consumer reporting systems. … design features for ideal consumer reporting systems and the knowledge of real-world barriers and limitations

210. Chapter 4. Results and Key Findings | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/resources/consumer-exp/reporting/chapter4.html
     October 01, 2014 - consumer reporting systems. … What are the scope and range of options for consumer reporting mechanisms? … holding others (e.g., health care providers or medical care entities) accountable. … financing of consumer reporting systems. … Systems should allow a mix of structured and unstructured reporting.

211. National Advisory Council: Susan Edgman-Levitan Biography | Agency for Healthcare Research and Quality
     www.ahrq.gov/cpi/about/organization/nac/edgman-levitan.html
     March 01, 2020 - investigator on the Harvard Consumer Assessment of Healthcare Providers and Systems (CAHPS) study, and … is a member of the Lucian Leape Institute at the Institute for Healthcare Improvement (IHI) and Senior … She is an editor of Through the Patient’s Eyes , a book on creating and sustaining patient-centered … care, The CAHPS Improvement Guide , and co-authored the Institute of Medicine 2006 report, The Future … of Drug Safety: Promoting and Protecting the Health of the Public .

212. Improvement Data | Agency for Healthcare Research and Quality
     www.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/improvement-data.html
     July 01, 2021 - States are interested in developing efficient systems for quality reporting with the goal of stimulating … chronic conditions), and provide information that is understandable and useful to families and providers … Hospital worked with state programs to ensure that states could meaningfully use the Child Hospital Consumer … Assessment of Healthcare Providers and Systems (Child HCAHPS) Survey to compare within and across state-level … Results of the regions, divisions, and variation across both are found in an  Excel file (28 KB) which

213. CAHPS 101 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-02-ginsburg.pdf
     February 22, 2019 - • Data & Analytics: Generate measures and data to track and improve performance, and evaluate progress … of the US health care system. 7 What is CAHPS? … • CAHPS = Consumer Assessment of Healthcare Providers and Systems • Program advancing the understanding … , measurement, and improvement of patients’ experiences with their health care • Initiated and funded … CAHPS Surveys Uses of CAHPS Surveys Patient Experience of Care Research at AHRQ

214. Appendix III (continued) | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apiiib.html
     June 01, 2010 - Populations: Home care recipients Developer: Center for Health Systems Research and Analysis ( … : Assessment of Chronic Illness Care Data Source: Self-assessment by provider organizations Respondent … , delivery system design, clinical information systems, and organization of the health system. … and application of the Resident Assessment Instrument/Minimum Data Set series of instruments. … Summary: This is a searchable database of process measures for quality assessment and improvement in

215. How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Bakdash (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-pt-narratives-support-px-strategy-bakdash.pdf
     December 27, 2024 - Narratives Can Support Your Patient Experience Strategy (Webcast) - Bakdash AHRQ’S CAHPS PROGRAM Consumer … Assessment of Healthcare Providers and Systems Jonathan Bakdash, PhD Social Science Analyst, Center … program has advanced the science of measuring and improving patient experience: –Validated surveys … ASPECTS OF PATIENT EXPERIENCE Access to Care Courtesy and Respect Care Coordination Culturally … family advisory committees, and patient partners on improvement teams 9 Examples of CAHPS Narrative

216. CAHPS Elicitation Protocol Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-intro.pdf
     January 01, 2017 - CAHPS User Network January 26, 2017 1:00 – 2:00 pm EST www.ahrq.gov/cahps CAHPS Webcast Series • Consumer … Assessment of Healthcare Providers and Systems (CAHPS®) Program • Funded by the Agency for Healthcare … A structured series of 5 open-ended questions that: • Prompts survey respondents to tell a clear and … • Americans are increasingly seeking and finding online reviews of providers • Growth of physician … rating sites reflects consumer interest but also poses concerns: • Posted comments are typically not

217. CAHPS Glossary | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/about-cahps/glossary/index.html
     May 01, 2024 - CAHPS Acronym The CAHPS acronym stands for "Consumer Assessment of Healthcare Providers and Systems." … Prevention (CDC), and the National Institutes of Health (NIH). … of children, nursing home residents and their families, and health plan enrollees. … ; or Confirm the validity of the information (i.e., confirm that the consumer has actually experienced … Sponsors and Users Both of these terms refer to the various public and private organizations that use

218. 2024 CAHPS Health Plan Survey Database Summary Results (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2024-health-plan-infographic.pdf
     January 01, 2024 - Database Summary Results Cah ps 2024 Health Plan Survey Database Summary Results This overview of … assess their health plan based on the 2024 Consumer Assessment of Healthcare Providers and Systems … Child Medicaid 57% CHIP 60% Highest Scoring Measure How Well Doctors Communicate Percent of … Medicaid 75% Child Medicaid 78% CHIP 80% Highest Overall Rating Personal Doctor Percent of … How W el l Doctors Communicate and Health Plan Information and Customer Service showed smaller declines

219. New York Hospital Uses AHRQ Resources to Improve Patients' Experience of Care | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsroom/case-studies/201514.html
     June 01, 2015 - among clinical teams and improved patients' experience of care. … Patient views were measured by AHRQ's Hospital Consumer Assessment of Healthcare Providers and Systems … Maria Hale, M.B.A., the hospital's vice president of patient and family advocacy, said the hospital has … Hale emphasized the importance of effective communication among patients and medical and nursing staff—a … This is not a test of the patient, but an evaluation of how well we listen to the patient and family,

220. Multiple Settings | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/multiple-settings.html
     July 01, 2022 - Consumer Assessment of Healthcare Providers and Systems (CAHPS ® ) is a suite of surveys originally … with doctors and nurses, responsiveness of staff, and other indicators of safe, high-quality care. … perinatalsafety Safe surgery Web: ahrq.gov/haisurgery Health Care Facility Design Safety Risk Assessment … errors, security, injuries of behavioral health, and patient handling. … officebasedcare Patients with limited English proficiency Web: ahrq.gov/teamsteppslep Rapid response systems