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141. CAHPS Bibliography | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/bibliography/index.html?page=0
     March 05, 2024 - Patient Satisfaction with Care Providers During the COVID-19 Pandemic: An Analysis of Consumer Assessment … of Healthcare Providers and Systems Survey Scores for In-Person and Telehealth Encounters at an Academic … Development of a model and method for hospice quality assessment from natural language processing (NLP … Patient Comments on the Consumer Assessment of Healthcare Providers and Systems Clinician and Group ( … Support for Use of Consumer Assessment of Healthcare Providers and Systems Communication Items Among

142. 2021 CAHPS Child Hospital Survey Database Chartbook Executive Summary (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2021-childhcahps-infographic.pdf
     January 01, 2021 - Survey Database Chartbook Executive Summary 2021 Child Hospital Survey Database The pilot year 2021 Consumer … Assessment of Healthcare Providers and Systems (CAHPS®) Child Hospital Survey Database includes 5,858 … High Scoring Measures Privacy When Talking with Doctors, Nurses, and Other Providers 89% of respondents … Communication Between You and Your Child's Doctors 88% of respondents reported that doctors always … listened carefully, explained things clearly, and treated parents with courtesy and respect.

143. Measurement-Powered Quality Improvement | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/qi_chaps-summary.html
     September 01, 2017 - The toolkit serves as a “how to” for the improvement process—from the first stage of self-assessment … and advances change through strategies and partnerships with healthcare delivery systems. … In 2016, the most common stakeholder group that used the AHRQ QIs was hospitals and health care providers … healthcare systems to develop the capacity to use their own data to track and improve inpatient quality … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) CAHPS is an initiative to help patients

144. Table 1. Key features of ideal consumer reporting systems from focus groups | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/patients-families/consumer-exp/reporting/table1.html
     August 01, 2022 - Designing Consumer Reporting Systems for Patient Safety Events Table 1. … Key features of ideal consumer reporting systems from focus groups Previous Page Next Page … Table of Contents Designing Consumer Reporting Systems for Patient Safety Events Executive Summary … Maximizing reporting Need to implement public awareness campaigns about consumer reporting systems … Essential to demonstrate that consumer reports of patient safety events are actionable and make a difference

145. AHRQ's CAHPS® Program (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-understanding-cahps-surveys.pdf
     January 31, 2022 - development agency in the US Department of Health and Human Services • Health Systems Research: Invest … of the US health care system. 8 The AHRQ CAHPS Program • CAHPS = Consumer Assessment of Healthcare … Providers and Systems • Program advancing the understanding, measurement, and improvement of patients … • Surveys measure patient experience of care in different health care settings, and with heath plans … for purposes of facilitating quality improvement ► Effectiveness of different survey administration

146. VI. Summary and Conclusions | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/reports/hotline/conclusios6.html
     May 01, 2016 - Recommendations for Ideal Consumer Reporting Systems Appendix B. … safety issues might face retribution from health care providers. … of health care systems through research and implementation of evidence.  … Systems Use of Patient Event Reporting for Public Information and Accountability Reporting methods … Note: CAHPS = Consumer Assessment of Healthcare Providers and Systems; PSES = patient safety evaluation

147. Other Potentially Important Measurement Areas and Sources | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/rep6.html
     June 01, 2010 - There are several other valid areas of assessment that have not been addressed above but are potentially … of States' long-term care systems, including measures of system rebalancing (who is served where) and … These include the Home Health version of CAHPS® (Consumer Assessment of Healthcare Providers and Systems … and Evaluation) assessment and tracking tool, and the Assessment of Health Plans and Providers by People … Others describe systems, such as underlying severity of disability among program participants.

148. Agenda - National Advisory Council Meeting, November 16, 2023 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/news/events/nac/nac-agenda-111623.pdf
     July 12, 2023 - Welcome, Call to Order, and Approval of July 12, 2023, Meeting Summary Edmondo Robinson, M.D., M.B.A … Consumer Experience Measurement: CAHPS Discussion Craig Umscheid, M.D., M.S. … Director, Consumer Assessment of Healthcare Providers and Systems & Surveys on Patient Safety Culture … Professor of Medicine and Health Policy and Management UCLA Fielding School of Public Health Susan … Chief Implementation Officer Office of the Director Agency for Healthcare Research and Quality Michael

149. Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work? (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/1_dale_shaller_intro.pdf
     June 03, 2014 - Consumer Assessment of Healthcare Providers and Systems (CAHPS) Program Funded primarily by the Agency … using CAHPS survey results to improve: 1) consumer choice and 2) the delivery of patient-centered … • Consumer information seeking for comments is also increasing 5 Spike in U.S. traffic to healthtalkonline.org … • • Recent surge in public reporting and search for comments highlights consumer interest but also … and reporting of patient comments with other measures be improved?

150. Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data Webcast - Introduction (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/01-listening-voice-of-patient-webcast-intro.pdf
     May 08, 2024 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Survey Data A Webinar Presented … 2:00 pm ET Webcast Technical Info • Audio issues • Poor Connection • Use Q&A: For Questions and … speaker bios 2 Today’s Agenda • Overview of AHRQ’s CAHPS Program • Case Examples of Patient Feedback … and Patient Safety Nicole Cable, M.H.S., CPXP, LBBP Founder of IGNITE HX Donna Richardson, M.S. … Department of Veterans Affairs 4 Listening to the Voice of the Patient: Introduction Webcast Technical

151. Appendix III (continued) | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apiiij.html
     June 01, 2010 - (MCO) Providers Data Source: Consumer survey Respondent: Consumer Mode of Data Collection: … Developmental or Physical Disabilities and Frail Elders Developer: The Center for Health Systems … and Quality AoA Administration on Aging CAHPS® Consumer Assessment of Healthcare Providers … and Systems (CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality.) … Rehabilitation Research OASIS Outcome and Assessment Information Set NQF National Quality

152. Overview | Agency for Healthcare Research and Quality
     www.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/overview.html
     July 01, 2021 - Driver Diagram Quality Improvement Strategies Improvement Data Other Resources The Consumer … Assessment of Healthcare Providers and Systems (CAHPS ® ) Hospital Survey (better known as HCAHPS) asks … (persons 17 years of age and younger) in a hospital setting. … the hospital environment, pain management, and other aspects of care that are part of an inpatient experience … This toolkit is designed for hospital and health system users to guide administration and use of the

153. AHRQ Views Blog: CAHPS® – 25 Years of Putting the Patient First | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsletters/e-newsletter/734.html
     October 01, 2020 - AHRQ Views Blog: CAHPS ® – 25 Years of Putting the Patient First AHRQ’s Consumer Assessment of Healthcare … Providers and Systems (CAHPS®) Program , which recently marked its 25th year of helping healthcare organizations … College of Physicians and Surgeons in New York. … Landscape of health systems in the United States. Furukawa MF, Machta RM, Barrett KA, et al. … Association of online consumer reviews of skilled nursing facilities with patient rehospitalization rates

154. Understanding CAHPS® Surveys: A Primer for New Users - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-ginsberg.pdf
     February 06, 2020 - & SOPS Center for Quality Improvement & Patient Safety, AHRQ AHRQ’s Core Competencies • Health Systems … of the US health care system. 7 The AHRQ CAHPS Program • CAHPS = Consumer Assessment of Healthcare … Providers and Systems • Program advancing the understanding, measurement, and improvement of patients … of measuring PE and collecting PE data − informative reporting of patient experience data − Quality … , and with health plans and providers 10 Patient Experience of Care Research at AHRQ • Active research

155. 2019 CAHPS Health Plan Survey Database Chartbook Executive Summary (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_hpchartbook_infographic.pdf
     January 01, 2019 - Survey Database Chartbook Executive Summary CAHPS® 2019 Health Plan Survey Database This overview of … summarizes how health plan enrollees across all populations rate their health plan based on the 2019 Consumer … Assessment of Healthcare Providers and Systems (CAHPS®) Health Plan Survey Database. … Medicare Enrollees Highest Scoring Measure 80 percent of CHIP respondents indicated t hat the … Overall Rating Items Enrol lees rated their Personal Doctors and Specialists more highly than their

156. Intervention Leads to Increase in Lung Cancer Screenings | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsletters/e-newsletter/924.html
     August 01, 2024 - Consumer Surveys on Clinicians and Group Practices Valuable but Underused, Review Concludes Healthcare … providers widely and successfully use data from AHRQ’s Consumer Assessment of Healthcare Providers … and Systems Clinician and Group Survey to assess changes in their ratings and specific aspects of patient … Researchers found that healthcare providers are using the survey to assess a wide range of pre-post interventional … They concluded that healthcare providers value the survey as a means of assessing change, evaluating

157. Table 1. Key features of ideal consumer reporting systems from focus groups | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/resources/consumer-exp/reporting/table1.html
     October 01, 2014 - Designing Consumer Reporting Systems for Patient Safety Events Table 1. … Key features of ideal consumer reporting systems from focus groups Previous … Page Next Page Table of Contents Designing Consumer Reporting Systems for Patient Safety Events … Maximizing reporting Need to implement public awareness campaigns about consumer reporting systems … Essential to demonstrate that consumer reports of patient safety events are actionable and make a difference

158. AHRQ’s National Advisory Council Identifies Priority Areas for Quality Improvement | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsletters/e-newsletter/844.html
     December 01, 2022 - Register for Jan. 11 Webcast on AHRQ’s Consumer Assessment of Healthcare Providers and Systems Surveys … Access the new resource— Overview of Medications Used in the Treatment of Alcohol Use Disorder and Frequently … Register for Jan. 11 Webcast on AHRQ’s Consumer Assessment of Healthcare Providers and Systems Surveys … Registration is open for “Understanding Consumer Assessment of Healthcare Providers and Systems ( … of the supplemental item set and results from a pilot test in 48 nursing homes, and will highlight one

159. Appendix III (continued) | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apiiic.html
     June 01, 2010 - : Quality of Life-AD Data Source: Consumer interview Respondent: Consumer and caregiver Mode … an overall assessment of self as a whole and life quality as a whole. … Tool or Measure Set: Quality of Life Assessment Schedule Data Source: Consumer interview Respondent … organizational culture and assessment. … Education and Teamwork; Consumer Empowerment, and Patient-Centered Systems of Care).

160. PQMP Measures | Agency for Healthcare Research and Quality
     www.ahrq.gov/pqmp/measures/index.html?page=6
     February 06, 2024 - (CHOP) Child Hospital Consumer Assessment of Healthcare Providers and Systems (Child HCAHPS) Measure … Domain: Patient-Reported Outcomes (Health Outcomes and Patient Experiences of Care) Measure Subdomain … Outcomes (Health Outcomes and Patient Experiences of Care) Measure Subdomain: Pediatric Oral Health … COE: Children's Hospital of Philadelphia (CHOP) Adolescent Assessment of Preparation for Transition … Care COE: Pediatric Measurement Center of Excellence (PMCoE) BMI Assessment and Recommended Weight