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pcmh.ahrq.gov/funding/grantee-profiles/grtprofile-valdez.html
June 01, 2022 - systems for ethnic and racial minorities and people with disabilities who have chronic conditions.” … consumer health IT that patients and their social networks could use more easily. … She led the development of the Culturally-Informed Design Framework as a guide for designers of consumer … “At the time, the design of health IT was rarely grounded in an in-depth assessment of users' needs and … “As healthcare has shifted to home- and community-based settings, multiple forms of consumer health IT
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pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
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Consumer Assessment … of Healthcare Providers and Systems (CAHPS®)
About CAHPS
Surveys and Guidance
Supplemental … Consider the influence that consumer ratings have on restaurants, books, and other products. … A clear system of resource people, clear authority lines, and backup systems for dealing with difficult … Factors affecting response rates to the Consumer Assessment of Health Plans Study survey.
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pcmh.ahrq.gov/talkingquality/measures/setting/physician/examples.html
September 01, 2019 - Measures:
Screening, risk-assessment, and plan of care to prevent future falls in older adults. … Percentage of patients receiving recommended preventive care and screening services for health concerns … Percentage of all cardiac stress imaging performed for initial detection and risk assessment in patients … ordering systems. … Percentage of physicians who are board-certified and who maintained their certification.
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pcmh.ahrq.gov/funding/process/study-section/peerdesc.html
July 01, 2017 - healthcare costs and improving quality of care within organizations and/or systems of care, and the … Other topics reviewed in this study section include technology assessment, application of information … to improve quality and effectiveness; patient-centered and consumer-focused research; evidence-based … Applications reviewed generally include the use of clinical (medicine, nursing, and other health care … provider disciplines) interventions using sociological, demographic, economic, psychological, anthropologic
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pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6kculturalcompetence.html
March 01, 2020 - SHARE:
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Consumer Assessment … of Healthcare Providers and Systems (CAHPS)®
About CAHPS
Surveys and Guidance
Supplemental … assessment filled out by members at enrollment, this plan—
Trains customer service representatives … Learn About Conducting a Self-Assessment
Race Matters: Organizational Self-Assessment. … Available at http://www.aecf.org/resources/race-matters-organizational-self-assessment/ .
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pcmh.ahrq.gov/policymakers/hrqa99b.html
October 01, 2014 - Agency shall include— (A) the identification and assessment of methods for the evaluation of the health … and consumer decision-making processes. … for health care practitioners and researchers in the use of information systems; (3) the creation of … sector entities to facilitate public access to information regarding the quality of and consumer satisfaction … assistance in the use of health care practice and technology assessment methodologies and results; and
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pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6htools.html
April 01, 2023 - SHARE:
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Consumer Assessment … of Healthcare Providers and Systems (CAHPS)®
About CAHPS
Surveys and Guidance
Supplemental … Feel more in control of their health.
Identify and correct inaccurate information. … A randomized trial of the use of patient self-assessment data to improve community practices. … Its goals include:
Helping people become more assertive health care consumer.
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pcmh.ahrq.gov/talkingquality/explain/communicate/framework.html
December 01, 2022 - Motivate Use
Limits of Numbers and Graphs
Key Information Upfront
Reason To Look … They are finding that it is a bit difficult unless the number of “aspects” is reduced and the language … Care that is responsive to a patient’s needs and preferences (maps to patient-centeredness and equity … principle for the report, and reporting your indicators within each of the categories. … issues you may address in the future can be helpful for both your partners and users of the report
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pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6d-internet.html
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Consumer Assessment … of Healthcare Providers and Systems (CAHPS®)
About CAHPS
Surveys and Guidance
Supplemental … and patients to useful and reliable sources of information on the Internet. … Benefits of This Intervention
The benefits of Internet access to health information and advice include … the information technology needed to implement it or how to integrate it into existing information systems
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pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/2-why-improve/index.html
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Consumer Assessment … of Healthcare Providers and Systems (CAHPS®)
About CAHPS
Surveys and Guidance
Supplemental … for measuring and reporting patient experience of care:
Health systems choosing to participate in … systems. … Improving the experience of patients and families requires improving work processes and systems that
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pcmh.ahrq.gov/cpi/about/35th-anniversary/index.html
April 01, 2024 - NGC provided detailed, objective information on clinical practice guidelines to help healthcare providers … Healthcare providers, researchers, administrators, and consumers can access this resource to learn about … workers. … Health Systems, 2016. … care for Long COVID patients.
2023
Guiding Principles Help the Healthcare Providers Address
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pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/coordination-of-care/strategy6l-planned-visits.html
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Surveys and Guidance
Supplemental … Benefits of This Intervention
Because planned visits give clinicians and patients the opportunity to … review and strengthen the patient's self-management of his or her chronic illness, 3 they can fill … had better glycemic control, fewer episodes of diabetic ketoacidosis, and reduced likelihood of developing
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pcmh.ahrq.gov/news/newsletters/e-newsletter/857.html
March 01, 2023 - CHAI is a community of academic health systems, organizations and expert practitioners who seek to harmonize … Experiences
AHRQ invites public comment in response to a Request for Information (RFI) about a potential Consumer … Assessment of Healthcare Providers and Systems (CAHPS®) survey to assess patients’ prenatal and childbirth … Technical Brief (draft open for comment): Healthcare Systems Level Strategies to Address Racial and … Postacute care utilization and episode of care payments following common elective operations.
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pcmh.ahrq.gov/funding/process/study-section/peerrev.html
March 01, 2024 - Healthcare Systems & Value Research (HSVR) Study Section Number of Members: 23 ( Roster ) Meetings Per … healthcare costs and improving quality of care within organizations and/or systems of care, and the … Other topics reviewed in this study section include technology assessment, application of information … to improve quality and effectiveness; patient-centered and consumer-focused research; evidence-based … Applications reviewed generally include the use of clinical (medicine, nursing, and other health care
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pcmh.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items.html
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Consumer Assessment … of Healthcare Providers and Systems (CAHPS®)
About CAHPS
Surveys and Guidance
Supplemental … While users of HCAHPS are free to incorporate supplemental items in order to meet the needs of their … organizations, local markets, and/or audiences, the use of these supplemental items is not part of … Questions and Response Options
Placement and Other Instructions
H-IN1.
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pcmh.ahrq.gov/talkingquality/measures/setting/hospitals/examples.html
March 01, 2016 - Use of electronic systems for entering medication orders. … such as heart attack, pneumonia care, and prevention of surgical infection. … Timeliness Measures
Patients’ reports on the timeliness of care and service they received from the … Examples include:
Number of beds and the types of services available. … The use of electronic patient medical records or prescription ordering systems.
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pcmh.ahrq.gov/cahps/news-and-events/events/2020-meeting-summary.html
December 01, 2020 - SHARE:
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Surveys and Guidance
Supplemental … pilot study of a workflow to improve specific aspects of medication communication, and then created a … patients and families aware of the survey, its results, and the importance of participating. … the last date of care and the emotional nature of bereavement for respondents.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/community-pharmacy/pharmacy-resources.pdf
May 01, 2023 - designed to help healthcare providers and their
staff assess the safety of medication practices in … how well patient care systems
function. … their medication delivery systems and to provide a
starting point for successful organizational improvements … , describing the use and
impact of AHRQ-funded tools by State and Federal policymakers, health systems … growing use of Consumer Assessment of Healthcare Providers and Systems
(CAHPS®) surveys to assess the
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pcmh.ahrq.gov/sites/default/files/attachments/pcpf-module-12-intro-to-assessing-practices.pdf
September 01, 2015 - Review and explore online resources for assessing practice systems and sample assessment
tools listed … p=PACIC_Survey&s=36
Patient satisfaction and experience:
o CAHPS® (Consumer Assessment of Healthcare … Providers and Systems):
https://cahps.ahrq.gov/surveys-guidance/cg/about/index.html
Provider … content
Implementation of plan
Presence of performance reporting systems and their
use
Safety … Choosing Assessment Tools
Your facilitation program may have a set of basic assessment tools and measures
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pcmh.ahrq.gov/cahps/quality-improvement/research/index.html
March 01, 2024 - SHARE:
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Consumer Assessment … of Healthcare Providers and Systems (CAHPS®)
About CAHPS
Surveys and Guidance
Supplemental … , idea creativity and actionability) and the value of explicitly inviting patients to share their creative … multiple aspects of care, making them key sources of and partners in quality improvement. … PCMH Transformation Using Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey Data