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61. The CAHPS Child Hospital Survey: Using Database Results and New Narrative Items to Guide Improvement (Webcast) | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/webinar-120623.html
    January 01, 2024 - National Healthcare Quality and Disparities Report Latest available findings on quality of and access … Careers Contact Us Español FAQs Home Consumer … Assessment of Healthcare Providers and Systems (CAHPS®) Webcasts & Recent Events … Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys and Guidance … for and benefits of future participation, and details about the new narrative item set.

62. What Is Patient Experience? | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/cahps/about-cahps/patient-experience/index.html
    September 01, 2023 - Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS What Is Patient … SHARE: More topics in this section Consumer Assessment … of Healthcare Providers and Systems (CAHPS®) About CAHPS Bibliography CAHPS Program … , easy access to information, and good communication with health care providers. … Evolving Concepts of Patient-Centered Care and the Assessment of Patient Care Experiences: Optimism and

63. CAHPS Bibliography | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/cahps/bibliography/index.html?page=1
    January 01, 2024 - Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Bibliography … PCMH transformation using Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey data … Consumer Assessment of Healthcare Providers and Systems Scores. … experience improvement using consumer assessment of healthcare providers and systems (CAHPS®) surveys … Comparing Web and Mail Protocols for Administering Hospital Consumer Assessment of Healthcare Providers

64. Supplemental Items for the CAHPS Clinician & Group Adult Survey: Communication Barriers | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-communication-barriers-cg30-adult.html
    December 01, 2023 - National Healthcare Quality and Disparities Report Latest available findings on quality of and … Careers Contact Us Español FAQs Home Consumer … Assessment of Healthcare Providers and Systems (CAHPS®) Supplemental Items Supplemental … SHARE: More topics in this section Consumer … Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys and Guidance

65. Medicare Version of the Health Plan Survey | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/hp/about/Medicares-CAHPS-HP-Survey.html
    December 01, 2023 - National Healthcare Quality and Disparities Report Latest available findings on quality of and access … Careers Contact Us Español FAQs Home Consumer … Assessment of Healthcare Providers and Systems (CAHPS®) Surveys and Guidance Health Plan … Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys and Guidance … Rating of Health Care Quality. Rating of Drug Plan (MA-PD and PDP).

66. Table C-9. Adult Primary Care Measures Applicable to Patients with General Chronic Conditions* | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/research/findings/final-reports/pcpaccountability/pcpacctabc9.html
    July 01, 2018 - Indicators: Continuity and Care Coordination 4a—full ** Consumer Assessment of Healthcare Providers … and Systems (CAHPS®)—Adult Primary Care 4a—core only ** Consumer Assessment of Healthcare Providers … and Systems (CAHPS®)—Adult Primary Care 6 Client Perceptions of Coordination Questionnaire (CPCQ … of the Quality of Nursing Care Scale (OPPQNCS) 31 Korean Primary Care Assessment Tool (KPCAT) … Assessment of Healthcare Providers and Systems (CAHPS®) Child Primary Care instrument (measure #4c)

67. Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work? Webinar presentation (Audio/Video item) | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/20140603_QI/060314webinarvideo.html
    July 01, 2018 - National Healthcare Quality and Disparities Report Latest available findings on quality of and access … Careers Contact Us Español FAQs Home Consumer … Assessment of Healthcare Providers and Systems (CAHPS®) Webcasts & Recent Events … SHARE: More topics in this section Consumer … Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys and Guidance

68. Understanding CAHPS Surveys: A Primer for New Users (January 2018) | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/webinar-011818.html
    April 01, 2022 - National Healthcare Quality and Disparities Report Latest available findings on quality of and access … Careers Contact Us Español FAQs Home Consumer … Assessment of Healthcare Providers and Systems (CAHPS®) Webcasts & Recent Events … SHARE: More topics in this section Consumer … Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys and Guidance

69. Strategies for Improving CAHPS Health Plan Survey Scores (Webcast) | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/webinar-041316.html
    February 01, 2017 - Disparities Reports Technology Assessment Program AHRQ Research Studies … National Healthcare Quality and Disparities Report Latest available findings on quality of and access … Assessment of Healthcare Providers and Systems (CAHPS®) Webcasts & Recent Events … Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys and Guidance … Speakers and PowerPoint Slides   Karen Posey VP, Enterprise Strategy & Consumer Experience CareSource

70. The CAHPS Program | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/cahps/about-cahps/cahps-program/index.html
    April 01, 2023 - Careers Contact Us Español FAQs Home Consumer … Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS CAHPS Program … Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Bibliography CAHPS … Assessment of Healthcare Providers and Systems (CAHPS ® ) program is a multi-year initiative of the … use of a variety of standardized patient surveys that enable healthcare providers, purchasers, and regulators

71. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-ginsberg.pdf
    October 29, 2018 - of the US health care system. 7 www.ahrq.gov/cahps Consumer Assessment of Healthcare Providers … and Systems (CAHPS®) Surveys The CAHPS program is committed to capturing the patient’s voice. … • Program advancing the understanding and measurement of patients’ experiences with their health … ®Program AHRQ’sCore Competencies Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys … PatientExperience of Care Research at AHRQ

72. CAHPS Home and Community-Based Services Survey | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/hcbs/index.html
    November 01, 2023 - National Healthcare Quality and Disparities Report Latest available findings on quality of and access … Assessment of Healthcare Providers and Systems (CAHPS®) Surveys and Guidance Home … More topics in this section Consumer Assessment … of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys and Guidance American … comparisons of survey results by individual states and HCBS program types.

73. Designing Consumer Reporting Systems for Patient Safety Events | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/patient-safety/patients-families/consumer-exp/reporting/index.html
    August 01, 2022 - Safety Events Next Page Table of Contents Designing Consumer Reporting Systems for … of technical expert panel meetings, consumer focus groups, interviews with key stakeholders, and an … characteristics of a consumer reporting system, and how such a system could be realistically implemented … The technical expert panel was able to reach consensus on many aspects of consumer reporting systems. … of supporting consumer reporting.

74. Narrative Items for the CAHPS Clinician & Group Visit Survey 4.0 (beta) | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey40-adult.html
    July 01, 2021 - National Healthcare Quality and Disparities Report Latest available findings on quality of and access … Assessment of Healthcare Providers and Systems (CAHPS®) Supplemental Items Narrative … Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys and Guidance … providers value comments from their patients because these details tell them what is working well and … What are the most important things that you look for in a healthcare provider and their staff?

75. The Effects of Out-of-Pocket Costs on Enrollees' Experiences With Health Plans: Implications for Consumer Reporting | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/podcasts/effects-out-of-pocket.html
    March 01, 2016 - Disparities Reports Technology Assessment Program AHRQ Research Studies … National Healthcare Quality and Disparities Report Latest available findings on quality of and access … Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys and Guidance … Out-of-Pocket Costs on Enrollees' Experiences With Health Plans: Implications for Consumer Reporting … Out-of-Pocket Costs on Enrollees' Experiences With Health Plans: Implications for Consumer Reporting

76. CAHPS Clinician and Group Survey 3.0 Measures | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html
    September 01, 2020 - National Healthcare Quality and Disparities Report Latest available findings on quality of and … Careers Contact Us Español FAQs Home Consumer … Assessment of Healthcare Providers and Systems (CAHPS®) Surveys and Guidance Clinician & … SHARE: More topics in this section Consumer … Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys and Guidance

77. Video Landing Page (Audio/Video item) | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/20150317/webcast_03_17_15video.html
    July 01, 2018 - National Healthcare Quality and Disparities Report Latest available findings on quality of and access … Careers Contact Us Español FAQs Home Consumer … Assessment of Healthcare Providers and Systems (CAHPS®) Webcasts & Recent Events … SHARE: More topics in this section Consumer … Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys and Guidance

78. Table 1. Key features of ideal consumer reporting systems from focus groups | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/patient-safety/patients-families/consumer-exp/reporting/table1.html
    August 01, 2022 - Key features of ideal consumer reporting systems from focus groups Previous Page Next Page … Table of Contents Designing Consumer Reporting Systems for Patient Safety Events Executive Summary … Maximizing reporting Need to implement public awareness campaigns about consumer reporting systems … Essential to demonstrate that consumer reports of patient safety events are actionable and make a difference … Key features of ideal consumer reporting systems from focus groups.

79. I. Introduction | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/patient-safety/reports/hotline/intro1.html
    May 01, 2016 - Most adverse event reporting systems (with a few exceptions) are designed to be used by health care providers … experience surveys (such as the Consumer Assessment of Healthcare Providers and Systems [CAHPS] and … , and analyze confidential information reported by health care providers. … against themselves or their health care providers, will not report at all, meaning their patient safety … the contributing factors associated with patient safety events, the response of health care providers

80. Exhibit 4. Consumer reporting systems-Organizational structure and characteristics | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/patient-safety/patients-families/consumer-exp/reporting/exh4.html
    August 01, 2022 - Consumer reporting systems-Organizational structure and characteristics Previous Page Next … Page Table of Contents Designing Consumer Reporting Systems for Patient Safety Events Executive … consumer reporting systems. … Address needs of reporters that can't be addressed by consumer reporting systems. … Consumer reporting systems-Organizational structure and characteristics.