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AHRQ Research Studies … National Healthcare Quality and Disparities Report
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Consumer … Assessment of Healthcare Providers and Systems (CAHPS®)
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Browse … P-CR9
Patient got care from more than one kind of health care provider or used more
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April 24, 2024 - National Healthcare Quality and Disparities Report
Latest available findings on quality of and access … Careers
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Consumer … Assessment of Healthcare Providers and Systems (CAHPS®)
Supplemental Items
Browse … Select an item title to get the full wording of the survey item, response options, and any instructions … providers and staff
Adult
Clinician & Group
Narrative comments
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ginsberg-cahps-program.pdf
January 27, 2023 - development agency in
the US Department of Health and Human Services
• Health Systems Research: Invest … • Data & Analytics: Generate measures and data to track and
improve performance and evaluate progress … of the US health
care system.
7
The AHRQ CAHPS Program
• CAHPS = Consumer Assessment of Healthcare … Providers and
Systems
• Program advancing the understanding, measurement, and
improvement of patients … • Surveys measure patient experience of care in different health
care settings, and with heath plans
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National Healthcare Quality and Disparities Report
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Consumer … Assessment of Healthcare Providers and Systems (CAHPS®)
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Browse … health care provider or used more than one kind of health care service
Adult
Health … than one kind of health care provider or used more than one kind of health care service
Adult
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National Healthcare Quality and Disparities Report
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Browse … Patient got care from more than one kind of health care provider or used more than one kind … P-CR9
Patient got care from more than one kind of health care provider or used more
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Child got care from more than one kind of health care provider or used more than one
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ce.effectivehealthcare.ahrq.gov/talkingquality/plan/environment.html
June 01, 2016 - Disparities Reports
Technology Assessment Program
AHRQ Research Studies … If your audience is choosing a health care provider:
Can the consumers choose among providers? … Questions about health care providers:
Do major providers—either hospital systems or medical groups—play … State or local Departments of Health.
Local and regional media coverage of the industry. … What Is the Local Environment for Consumer Reporting?
Who Are Potential Partners?
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ce.effectivehealthcare.ahrq.gov/research/findings/nhqrdr/chartbooks/carecoordination/measure1.html
June 01, 2018 - Source: Centers for Medicare & Medicaid Services, Hospital Consumer Assessment of Healthcare Providers … Importance: Health care provider–patient communication about prognosis and preferences for care is critical … Source: Centers for Medicare & Medicaid Services, Hospital Consumer Assessment of Healthcare Providers … and Systems, 2014. … Source: Centers for Medicare & Medicaid Services, Hospital Consumer Assessment of Healthcare Providers
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ce.effectivehealthcare.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/overview.html
July 01, 2021 - Disparities Reports
Technology Assessment Program
AHRQ Research Studies … National Healthcare Quality and Disparities Report
Latest available findings on quality of and access … Driver Diagram
Quality Improvement Strategies
Improvement Data
Other Resources
The Consumer … Assessment of Healthcare Providers and Systems (CAHPS ® ) Hospital Survey (better known as HCAHPS) asks … (persons 17 years of age and younger) in a hospital setting.
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ce.effectivehealthcare.ahrq.gov/research/findings/nhqrdr/2014chartbooks/hispanichealth/part3-nqs3.html
October 01, 2015 - Provider-Patient Communication in Home Health Care
Provider-patient communication among adults receiving … Assessment of Healthcare Providers and Systems) Survey, 2013. … Provider-Patient Communication in Home Health Care
Provider-patient communication among adults receiving … Source: Centers for Medicare & Medicaid Services, Home Health Care CAHPS (Consumer Assessment of Healthcare … Providers and Systems) Survey, 2013.
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ce.effectivehealthcare.ahrq.gov/research/findings/final-reports/environmental-scan-programs/envscan-program-apd.html
April 01, 2018 - Qualitative Analysis of Consumer Perspectives
Chapter 4. … Organizational Needs Assessment: No
Cultural Readiness Assessment: No
In-Service Delivery Option: … Strategy: Information
Instructional Model: External training
Target Audience: Health care providers … Organizational Needs Assessment: No
Cultural Readiness Assessment: No
In-Service Delivery Option: … Strategy: Information
Instructional Model: External training
Target Audience: Health care providers
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ce.effectivehealthcare.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apv2a.html
June 01, 2010 - consumer surveys)
Adults with severe/persistent mental illness
Degree of active consumer … Survey
Intellectually disabled/developmentally disabled population only
Consumer assessment … of case management
Center for Quality Assessment and Improvement in Mental Health
Persons … with case manager)
AXIS Healthcare (as reported by Center for Health Systems Research and Analysis … and Assessment Telephone Survey
Respondent is caregiver proxy, not recipient.
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ce.effectivehealthcare.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apiiia.html
June 01, 2010 - Assessment data Respondent: N/A Mode of Data Collection: Assessment data are submitted and collated … Developer: RTI and the Center for Health Systems Research and Analysis, University of Wisconsin, under … discharge needs, as well as assessment of physical and cognitive functioning. … systems of the States.
** The URS (Uniform Reporting System) version of the family survey includes … systems of the States.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-ahrq-program.pdf
November 01, 2006 - & SOPS
Center for Quality Improvement & Patient Safety, AHRQ
AHRQ’s Core Competencies
• Health Systems … of the
US health care system.
7
The AHRQ CAHPS Program
• CAHPS = Consumer Assessment of Healthcare … Providers and Systems
• Program advancing the understanding, measurement,
and improvement of patients … of measuring patient experience and collecting
relevant data
− informative reporting of patient experience … performance feedback, and experience of interpreting
and using survey data.
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May 02, 2024 - Disparities Reports
Technology Assessment Program
AHRQ Research Studies … National Healthcare Quality and Disparities Report
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Consumer … Assessment of Healthcare Providers and Systems (CAHPS®)
Supplemental Items
Browse … Select an item title to get the full wording of the survey item, response options, and any instructions
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valueresourcelist.pdf
January 01, 2019 - The
paper guides leaders and quality improvement teams through an indepth examination of a
systems … Board of Internal Medicine Foundation in
partnership with Consumer Reports that seeks to advance a … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys
https://www.ahrq.gov/cahps/ … login)
This self-assessment tool allows organizations to understand the range and breadth of elements … Optimal Resolution (CANDOR)
Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/helpful-resources/hiring/index.html
December 01, 2018 - Disparities Reports
Technology Assessment Program
AHRQ Research Studies … Careers
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Consumer … Assessment of Healthcare Providers and Systems (CAHPS®)
Using CAHPS Surveys
Hiring … SHARE:
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Consumer … Assessment of Healthcare Providers and Systems (CAHPS®)
About CAHPS
Surveys and Guidance
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January 01, 2018 - National Healthcare Quality and Disparities Report
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Consumer … Assessment of Healthcare Providers and Systems (CAHPS®)
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Health Literacy … Assessment of Healthcare Providers and Systems (CAHPS®)
About CAHPS
Surveys and Guidance … meet the needs of their organizations, local markets, and/or audiences.
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March 01, 2020 - Disparities Reports
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AHRQ Research Studies … Careers
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Consumer … Assessment of Healthcare Providers and Systems (CAHPS®)
Improving Patient Experience
Ambulatory … SHARE:
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Consumer … Assessment of Healthcare Providers and Systems (CAHPS®)
About CAHPS
Surveys and Guidance