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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module5/facilitator-notes.docx
March 01, 2017 - Watch this video to see a demonstration of staff listening to the concerns of a family member. … these concerns in the residents’ care plan. … What did the staff do to include the resident and family concerns in the resident’s plan of care What … How did the nurse manager address the family member’s concerns? … The resident and family members must give the ombudsman permission to share their concerns, otherwise
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/DESC-technique.pdf
June 01, 2021 - Express your concerns about the action.
Suggest other alternatives. … Describe the specific situation
Express your concerns
about the action
Suggest other alternatives
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/improving-communication-slides.pptx
September 01, 2022 - the practice who should be involved in developing management strategies for patients with infectious concerns … Antibiotic Use – Ambulatory Care
Improving Communication
Around Antibiotic Decisions
Communicating Concerns … two-attempt rule
Always make two attempts to reach a common goal
If still not being heard, escalate concerns
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-b.pdf
December 29, 2017 - communication 66.4% 67.0% 66.4% .94
Involving teens in care 71.7% 71.5% 68.8% .75
Mistakes and concerns … communication 65.2% 66.8% 67.8% .44
Involving teens in care 70.6% 70.7% 70.7% 1.00
Mistakes and concerns
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www.qualitymeasures.ahrq.gov/teamstepps/instructor/fundamentals/module6/igmutualsupp.html
March 01, 2019 - You should also be persistent and persuasive, providing evidence or data for your concerns. … Each of these tools provides a mechanism whereby team members are able to bring up ideas and concerns … When the situation dictates that the team member must be assertive and address concerns regarding patient … It can easily be taught to patients and their families as a structured way to communicate their concerns … E = Express your concerns about the action. S = Suggest other alternatives.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/care-coordination-slides.pptx
January 01, 2018 - Are patients screened for needs and concerns?
Who is communicating with the patient? … CC for CR should start during hospitalization, with
Getting to know the patient and their concerns and … Understanding the characteristics of the population to better meet patient needs and concerns. … Topics covered in Implementing Effective Care Coordination include:
Addressing patient needs and concerns … An effective CC system helps to reduce these disparities by addressing the specific needs and concerns
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/care-coordination-implementation-guide.pdf
March 01, 2023 - An effective CC system
addresses individual patient needs and concerns that may impact their ability … to ensure
eligible patients are referred
• Screening patients for needs and concerns can help identify … • Are patients screened for needs and concerns?
• Who is communicating with the patient? … Identifying Patient Needs and Concerns
• The BEST ways to understand an individual’s unique needs are … Table 4: Common Challenges and Ways to Address Them
Challenges/Barriers/Concerns Possible Solutions
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www.qualitymeasures.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-c.html
May 01, 2017 - Addressing Physician Concerns With the Checklist - Implementation Guide … Addressing Physician Concerns With the Checklist - Implementation Guide
Common Concern
Response … Addressing Physician Concerns With the Checklist - Implementation Guide.
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www.qualitymeasures.ahrq.gov/news/blog/ahrqviews/world-patient-safety-day.html
September 01, 2023 - Indeed, we are trying to address their health concerns and "dis-ease" in providing care in the first … Our consumers' concerns must be at the center of everything we do. … It provides primary care practices with strategies to elicit patient concerns and communicate effectively
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module4/facilitator-notes.docx
March 01, 2017 - , issues or expectations of the day and then make specific plans to address the concerns, issues, and … of teamwork and collaboration and provides an opportunity for team members to speak up if they have concerns … If so, do these teams conduct Briefs to review any safety or care concerns? What does it look like? … The provider should wait for a response and listen carefully to any concerns shared by the resident and … The facility should be prepared to address the concerns and, if committed to transparency, offer an apology
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/huddles/daily-huddles.pptx
May 01, 2017 - Short, standup meeting, typically once per day
Orients team to regular safety standard work, concerns … review safety performance
Opportunity to look ahead to patients scheduled for today, flagging safety concerns … Program for Ambulatory Surgery
Management Practices for Sustainability
A Simple Huddle Agenda
5
Safety concerns
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www.qualitymeasures.ahrq.gov/questions/resources/diagnosis/step2.html
November 01, 2020 - You may have fears or concerns. You may feel overwhelmed. … are made up of people with the same disease or condition who get together to share information and concerns … Online support or self-help groups
The Internet has support or self-help groups for people whose concerns
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www.qualitymeasures.ahrq.gov/talkingquality/explain/support/provide-access.html
January 01, 2023 - able to provide is access to an informed individual who can answer users' questions, address their concerns … Make sure they know where to get information on related questions and concerns that consumers may raise … Give intermediaries an opportunity to share their own concerns, including problems their clients have
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=5&search_api_fulltext=&sort=asc
literacy
C-HL5
Patient talked with provider about health questions or concerns … Health literacy
C-HL6
Provider showed interest in patient's questions or concerns … C-HL7
Provider gave easy to understand information about health questions or concerns
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=7&search_api_fulltext=&sort=asc
literacy
C-HL5
Patient talked with provider about health questions or concerns … Health literacy
C-HL6
Provider showed interest in patient's questions or concerns … C-HL7
Provider gave easy to understand information about health questions or concerns
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=8&search_api_fulltext=&sort=asc
P-HL4
Patient talked with personal doctor about health questions or concerns … literacy
P-HL5
Personal doctor showed interest in patient's questions or concerns … P-HL6
Personal doctor gave easy to understand information about health questions or concerns
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=5&search_api_fulltext=&sort=asc
C-HL7
Provider gave easy to understand information about health questions or concerns … Health literacy
C-HL6
Provider showed interest in patient's questions or concerns … literacy
C-HL5
Patient talked with provider about health questions or concerns
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=16&search_api_fulltext=&sort=desc
literacy
C-HL5
Patient talked with provider about health questions or concerns … Health literacy
C-HL6
Provider showed interest in patient's questions or concerns … C-HL7
Provider gave easy to understand information about health questions or concerns
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=18&search_api_fulltext=&sort=desc
C-HL7
Provider gave easy to understand information about health questions or concerns … Health literacy
C-HL6
Provider showed interest in patient's questions or concerns … literacy
C-HL5
Patient talked with provider about health questions or concerns
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/strat3_tool_3_pres_video_508.pptx
July 23, 2010 - What questions or concerns do you have about bedside shift report? … - What questions or concerns do you have about bedside shift report?
… Semi-private rooms / HIPAA concerns (next slide).
20
Strategy 3: Nurse Bedside Shift Report Training … Strategy 3: Nurse Bedside Shift Report Training (Tool 3)
21
Addressing HIPAA concerns
Health information … Identify the patient and family’s needs or concerns.