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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_1_IDEAL_chklst_508.docx
January 01, 2010 - Listen to and honor the patient’s and family’s goals, preferences, observations, and concerns. … Invite the patient and family to use the white board in their room to write questions or concerns
Ask … open-ended questions to elicit questions and concerns. … Make sure to ask if they have questions or concerns other than those listed. … Repeat the patient’s concerns in your own words to make sure you understand.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_1_BSR_Broch_508.docx
February 24, 2011 - Encourage you to ask questions and share your concerns. … nurse coming on duty may come back after the bedside shift report to spend more time discussing your concerns … If you have questions or concerns, nurse bedside shift report is the perfect time to raise them. … If you have any concerns about the quality or safety of your care during your hospital stay, please let
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www.qualitymeasures.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-d.html
April 01, 2017 - possible difficulties Anesthesia Professional Shares:
|___| Anesthetic plan
|___| Airway and other concerns … Circulating Nurse and Scrub Tech Share:
|___| Equipment issues
|___| Other concerns Circulating … are correct and labeled
|___| Implant type and size
Surgeon States:
"Does anybody have any concerns … If you see something that concerns you during this case, please speak up." … name
Surgical Team Discusses:
|___| Equipment problems that need to be addressed
|___| Key concerns
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/improving/improving.pptx
May 01, 2017 - the checklist can improve teamwork and communication
Learn how to use structured language to voice concerns … If you see something that concerns you during this case, please speak up.” … Circulating nurse and scrub tech share—
Equipment issues
Other concerns
Circulating nurse and scrub … If you see something that concerns you during this case, please speak up”
Communication and Teamwork … Team introductions
Surgeon/physician asks team members to voice concerns during the case
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/family-facilitator-guide.docx
June 01, 2021 - AHRQ Safety Program for Improving Antibiotic Use
1
Discussing Infection Concerns About Residents With … Long-Term Care
Long-Term Care
Slide Title and Commentary
Slide Number and Slide
Discussing Infectious Concerns … to discuss some scenarios that may occur when talking with residents and their family members about concerns … Now, let’s address those concerns. Start with empathy and understanding. … Now, let’s address those concerns. You’ve already done a lot by providing comfort measures.
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=6&search_api_fulltext=&sort=asc
P-HL4
Patient talked with personal doctor about health questions or concerns … C-HL7
Provider gave easy to understand information about health questions or concerns … Health literacy
C-HL6
Provider showed interest in patient's questions or concerns … literacy
C-HL5
Patient talked with provider about health questions or concerns
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www.qualitymeasures.ahrq.gov/sites/default/files/publications/files/goinghomeguide.pdf
April 01, 2010 - __________________
Feeling stressed __________________________________________
Other questions or concerns … __________________
Feeling stressed __________________________________________
Other questions or concerns … __________________
Feeling stressed __________________________________________
Other questions or concerns … __________________
Feeling stressed __________________________________________
Other questions or concerns … __________________
Feeling stressed __________________________________________
Other questions or concerns
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=1
March 18, 2024 - literacy
C-HL5
Patient talked with provider about health questions or concerns … C-HL7
Provider gave easy to understand information about health questions or concerns … Health literacy
C-HL6
Provider showed interest in patient's questions or concerns
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www.qualitymeasures.ahrq.gov/questions/resources/going-home/index.html
November 01, 2020 - ___________
___ Feeling stressed _____________________________________________
Other questions or concerns … _______
___ Feeling stressed _____________________________________________
___ Other questions or concerns … _______
___ Feeling stressed _____________________________________________
___ Other questions or concerns … _______
___ Feeling stressed _____________________________________________
___ Other questions or concerns … _______
___ Feeling stressed _____________________________________________
___ Other questions or concerns
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www.qualitymeasures.ahrq.gov/news/newsroom/case-studies/202303.html
October 01, 2023 - To address concerns from 67 percent of the respondents who stated that it was difficult to voice concerns … “UHC incorporated a Patient Navigator position to alleviate patients’ health-related social concerns.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-6-b.pdf
December 29, 2017 - right for child’s
age
.08 .03 .47* -.04 .18 .31 .03 -.18 .60
Q35
Provider asked parent
about concerns … enough test results information .77
Preparing to leave
hospital
Q35 Provider asked parent about concerns … readiness to leave .68
Q46 Provider talked with teen about care after discharge .58
Mistakes and concerns … .76 .81 .52 .77 .72 .76
(8) Involving teens in care .53 .55 .44 .57 .52 .65 .51
(9) Mistakes and concerns … Nurse-child communication .56
Doctor-child communication .51
Involving teens in care .39
Mistakes and concerns
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module5/engagemt-checklist.docx
March 01, 2017 - conferences, and individual meetings with residents and family members to specifically focus on safety concerns … Develop a method to track resident input and provide feedback on status of response to needs, concerns … Ask about and listen to their needs and concerns, especially related to safety.
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www.qualitymeasures.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-i.html
May 01, 2017 - to operative plan and possible difficulties
|___| Anesthetic plan
|___| Airway
|___| Anesthesia concerns … |___| All medications are correct and labeled
|___| Implant type and size
|___| Circulating nurse concerns … |___| Equipment availability or issues
|___| Scrub technician concerns
|___| "Does anybody have any … other concerns? … If you see something that concerns you during this case, please speak up."
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www.qualitymeasures.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/visual-fac-notes.html
June 01, 2017 - Visual management helps your team monitor safety performance, safety standard work, and track concerns … One section, to the left, includes a list of patients and whether any have flagged safety concerns; these … concerns would be flagged on a daily basis in anticipation of your huddles. … Any concerns raised during the final surgery timeout might also be included in the “near miss” category … You should work toward including a list of concerns surfaced during the huddle and status as part of
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/common-cold-guide.docx
September 01, 2022 - They may also have concerns about difficulties reaching a provider if their symptoms worsen. … It is useful to review each of these three concerns and possible solutions. … Slide 10
Solution: Validate Patient Concerns
SAY:
The solution is to validate the patient’s symptoms … Slide 13
Communication: Other Patient Concerns
SAY:
Patients may ask for antibiotics because they … Develop communication strategies for patients, such as validating the patient’s concerns and reiterating
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-240-section-2-technical-specifications.pdf
February 21, 2020 - the question: “In the last 12 months,
Discussion did your child’s healthcare provider discuss any concerns … BMI Follow-up
Measure 5: Parent Report of Discussion of Weight Concerns for Child
Description
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-6-a.pdf
December 29, 2017 - Nurse-child communication .77
Doctor-child communication .84
Involving teens in care .66
Mistakes and concerns … communication 3 .88
Doctor-child communication 3 .90
Involving teens in their care 3 .71
Mistakes and concerns
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-7-e.pdf
December 29, 2017 - Doctor-child communication 66.3% 70.0% .07
Involving teens in care 70.7% 77.9% .007
Mistakes and concerns … Doctor-child communication 67.0% 69.4% .22
Involving teens in care 72.5% 76.2% .14
Mistakes and concerns
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/common-cold-slides.pptx
September 01, 2022 - using effective communication strategies
Common patient concerns include:
Wanting to feel that their … AHRQ Safety Program for Improving Antibiotic Use – Ambulatory Care
Communication: Validate Patient Concerns … AHRQ Safety Program for Improving Antibiotic Use – Ambulatory Care
10
Solution: Validate Patient Concerns … AHRQ Safety Program for Improving Antibiotic Use – Ambulatory Care
13
Communication: Other Patient Concerns … medical attention
Develop communication strategies for patients, such as validating the patient’s concerns
-
www.qualitymeasures.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-f.html
May 01, 2017 - |___| Will the nursing team discuss equipment issues and their concerns about the patient with the entire … When an anesthesia professional is present, will s/he share the anesthetic plan, airway, and other concerns … |___| Will the surgeon/proceduralist ask all team members to speak up if they have any concerns during … will ALL members of the surgical team discuss any equipment problems that need to be addressed, key concerns