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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_4_Poster_508.docx
February 10, 2011 - will:
0TGive0T you timely and complete information about your care
0TAsk0T about and listen to
your concerns
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www.qualitymeasures.ahrq.gov/teamstepps/instructor/reference/learnbench.html
March 01, 2014 - 14
C
Cross-monitoring
Protecting the patient
15
C
Speak up about any patient concerns
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rabson.pdf
January 01, 2017 - Y shot down any concerns I had about my son. He treated me like I was
stupid. … systematic collection and maintenance of valid email
addresses for use in survey collection
Ongoing concerns
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/Part-II-SOPS-ASC-DatabaseReport.pdf
December 01, 2021 - start of procedures, the doctor encouraged all team members to
speak up at any time if they had any concerns … percent
positive response for the item “Immediately after procedures, team members discussed any
concerns … (Item G2) 81% 76% 74% 73%
Immediately after procedures, team members discussed any concerns for
patient … (Item G2) 77% 73% 76% 74%
Immediately after procedures, team members discussed any concerns
for patient … (Item G2)
85% 68% 68% 73%
Immediately after procedures, team members discussed
any concerns for
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/part-ii-sops-asc-database-report.pdf
January 01, 2020 - start of procedures, the doctor encouraged all
team members to speak up at any time if they had any concerns … Immediately after procedures, team members discussed any concerns
for patient recovery. … Immediately after procedures, team members discussed any
concerns for patient recovery. … Immediately after procedures, team
members discussed any concerns for patient
recovery. … Immediately after procedures, team members
discussed any concerns for patient recovery.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/problem-solving/problem-solving-component-kit.docx
May 01, 2017 - As part of the standard huddle agenda, staff raise safety concerns from the previous day, anticipate
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/pf-engagement-facilitator-guide.pdf
May 01, 2017 - Reassure the patient and family by
providing information
• Thank the patient or family for raising
concerns … Engagement 6
SAY:
L&D staff should ask about and listen to the
patient’s and family’s needs and concerns … • Help the patient and family articulate
their concerns. … assess level of patient
understanding and help the patient or
family ask additional questions or voice
concerns … • Advise the patient and family of a
designated contact person for their
questions and concerns.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/implement/implement-facilitator-guide.docx
May 01, 2017 - You should also be persistent and persuasive, providing evidence or data to support your concerns. … Slide 18
SAY:
You should voice your concerns using advocating and asserting statements at least twice … If you are challenged by a team member, you must acknowledge the concerns and not ignore the person. … E stands for express—Express your concerns about the action. … providers how and where they want to improve communication,
Select a tool that best addresses providers’ concerns
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/implement/implement.pptx
May 01, 2017 - should assert their opinion in a firm and respectful manner, providing evidence or data to support their concerns … Describe the specific situation
Express your concerns about the action
Suggest other alternatives
Consensus … providers how and where they want to improve communication
Select a tool that best addresses providers’ concerns
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/educational-bundles/urine-culturing/antibiotic-stewardship/case-study-key.docx
March 01, 2017 - TeamSTEPPS tool SBAR (Situation, Background, Assessment, Recommendation), develop a response to Johnny’s concerns
-
www.qualitymeasures.ahrq.gov/antibiotic-use/ambulatory-care/improve/communication.html
September 01, 2022 - the practice who should be involved in developing management strategies for patients with infectious concerns
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalsurvey2-items.pdf
August 01, 2019 - My supervisor, manager, or clinical leader takes action to address patient safety concerns that are … When staff in this unit speak up, those with more authority are open to their patient safety concerns
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/resources/tools/reduce/antibiotic-faqs.docx
March 01, 2017 - Final advice—have courage to bring up your concerns. … It’s important to remain sensitive to their concerns and assure them that you are closely observing the
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/chipra_1516-p003-ef.pdf
March 01, 2016 - ● Tobacco use can also lead to immediate health concerns in otherwise healthy adolescents, including … Issues to Consider
For this measure, potential issues include the following:
● Concerns with confidentiality
-
www.qualitymeasures.ahrq.gov/teamstepps/officebasedcare/module6/office_support.html
September 01, 2015 - Contents
Slide 11: The Assertive Statement
Respect and support authority while clearly asserting concerns … approach for managing and resolving conflict:
D —Describe the specific situation
E —Express your concerns
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/prescribers-slides.pptx
June 01, 2021 - PowerPoint Presentation
Communicating Infectious Concerns With Antibiotic Prescribers
Long-Term Care … professionals reported feeling pressure to give a medication
They could not effectively communicate their concerns … Prescribers
23
AHRQ Safety Program for Improving Antibiotic Use
Long-Term Care
Communicating Infectious Concerns
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=18&search_api_fulltext=&sort=asc
Topics
P-HL5
Personal doctor showed interest in patient's questions or concerns … P-HL6
Personal doctor gave easy to understand information about health questions or concerns
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=14&search_api_fulltext=&sort=asc
P-HL6
Personal doctor gave easy to understand information about health questions or concerns … care
P-HL5
Personal doctor showed interest in patient's questions or concerns
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/partnering-executive-facilitator-guide.docx
June 01, 2021 - A nurse reports concerns about a resident who had an increase in their creatinine after being on an antibiotic … planning a schedule that works for everyone ahead of time."
· Give a reasonable time frame to address your concerns … include the pamphlets in the admission packet. ”
Then you should offer a reasonable timeframe to address concerns
-
www.qualitymeasures.ahrq.gov/patient-safety/patients-families/index.html
June 01, 2023 - Engaging Patients and Families in Their Health Care
AHRQ offers free tools to help prioritize concerns … setting, time is often limited and patients and family members who have prioritized their questions or concerns